Managed Services Engineer at Content+Cloud

Requirements

• Reporting to the Team Manager, the key deliverables of our Managed Services Engineers can be summarised as follows:

• Delivery of quality proactive managed services across the Content + Cloud client base

• Network Operations Centre - Monitoring of client infrastructure, both On-prem and Cloud based

• Backup Management – Veeam, DPM, ASR

• Firewall Management – Fortigate mostly

• Endpoint Management and Managed AV – Bitdefender, Symantec

• Patch Management – delivery of security patching across all server builds

• Professional and compliant ticket handling of escalated critical issues needing high level attention

• Management of risk and downtime during maintenance windows

• Proactive assessment of events to reduce incident trends

• Involvement and presence in core Virtual Teams 

• Daily proactive service checks around toolset, client, and ticket volumes

Location and environment

This role will be based in Century City, Cape Town; however, you will work amongst a team split across London, Cape Town, and Manchester offices. Our culture is non-hierarchical and one which stems from a hardworking but fun environment. We like to laugh, we like to do things together and among all the challenges of growing a fast-paced business, we endorse people being themselves, allowing them to focus on outcomes and substance rather than form.

Required skills and capabilities

• Solid previous experience in supporting or managing Microsoft networks and associated technologies 

• Experience with the following Technologies are most suited:

• Networking and Firewalls – Cisco, Dell, Fortinet

• Microsoft Servers 2008 – 2019

• Linux Servers – Administering and troubleshooting is beneficial

• Cloud platforms – O365, Azure, AWS, Mimecast (Azure being key requirement)

• RMM and Professional Monitoring toolsets

• Backup solutions – Backup Exec, VEEAM, Ahsay, DPM, ASR

• You should have excellent communication and interpersonal skills 

• Being able to plan well and be organised in your approach to work independently is vital

• Good understanding of ITIL framework and processes is paramount to working with other teams including Incident/Problem Management

Generic essential individual attributes:

• Excellent technical ability in one or more key virtual team areas

• Very good technical understanding of modern technology stackes

• Able to prioritise under pressure and work to deadlines

• Excellent Decision making, judgement, planning and organisation skills

• Flexible, calm and approachable, ‘can do’ attitude

• Solid customer relations skills to understand client/client representatives concerns and requirements

• Ability to work well within team, supporting other team members

• Willingness to gain relevant qualifications and accreditation's

• Must be able to laugh, have respect for other humans and a desire to learn\

Benefits

• Salary dependent on experience

• Role based out of our Century City offices (currently working remotely)

• 40 - 45 hours per week (This will be a mixed early and late shift rotation, over a 4 days on, 4 days off pattern - The shift times will be discussed at interview stage)

• 20 days’ annual leave

• Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)

• Continual professional development plans