Jobs at Content+Cloud

Requirements

• Reporting to the Team Manager, the key deliverables of our Managed Services Engineers can be summarised as follows:

• Delivery of quality proactive managed services across the Content + Cloud client base

• Network Operations Centre - Monitoring of client infrastructure, both On-prem and Cloud based

• Backup Management – Veeam, DPM, ASR

• Firewall Management – Fortigate mostly

• Endpoint Management and Managed AV – Bitdefender, Symantec

• Patch Management – delivery of security patching across all server builds

• Professional and compliant ticket handling of escalated critical issues needing high level attention

• Management of risk and downtime during maintenance windows

• Proactive assessment of events to reduce incident trends

• Involvement and presence in core Virtual Teams 

• Daily proactive service checks around toolset, client, and ticket volumes

Location and environment

This role will be based in Century City, Cape Town; however, you will work amongst a team split across London, Cape Town, and Manchester offices. Our culture is non-hierarchical and one which stems from a hardworking but fun environment. We like to laugh, we like to do things together and among all the challenges of growing a fast-paced business, we endorse people being themselves, allowing them to focus on outcomes and substance rather than form.

Required skills and capabilities

• Solid previous experience in supporting or managing Microsoft networks and associated technologies 

• Experience with the following Technologies are most suited:

• Networking and Firewalls – Cisco, Dell, Fortinet

• Microsoft Servers 2008 – 2019

• Linux Servers – Administering and troubleshooting is beneficial

• Cloud platforms – O365, Azure, AWS, Mimecast (Azure being key requirement)

• RMM and Professional Monitoring toolsets

• Backup solutions – Backup Exec, VEEAM, Ahsay, DPM, ASR

• You should have excellent communication and interpersonal skills 

• Being able to plan well and be organised in your approach to work independently is vital

• Good understanding of ITIL framework and processes is paramount to working with other teams including Incident/Problem Management

Generic essential individual attributes:

• Excellent technical ability in one or more key virtual team areas

• Very good technical understanding of modern technology stackes

• Able to prioritise under pressure and work to deadlines

• Excellent Decision making, judgement, planning and organisation skills

• Flexible, calm and approachable, ‘can do’ attitude

• Solid customer relations skills to understand client/client representatives concerns and requirements

• Ability to work well within team, supporting other team members

• Willingness to gain relevant qualifications and accreditation's

• Must be able to laugh, have respect for other humans and a desire to learn\

Benefits

• Salary dependent on experience

• Role based out of our Century City offices (currently working remotely)

• 40 - 45 hours per week (This will be a mixed early and late shift rotation, over a 4 days on, 4 days off pattern - The shift times will be discussed at interview stage)

• 20 days’ annual leave

• Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)

• Continual professional development plans

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Requirements

• Work within a multi-disciplined environment (NOC / CSOC) identifying, owning, progressing and resolving network and security incidents.

• Perform prompt and effective incident triage and investigation applying sound problem-solving methods to determine scope, urgency, and potential business-impact.

• Maintain and operate a wide variety of platforms and toolsets.

• Work with internal and external stakeholders to resolve network and security incidents, and vulnerability compliance.

• Drive customer satisfaction and continuously seek to improve operational performance.

• Collaborate with other teams to maintain standards and functionality.

• Initiate, update, approve and maintain knowledge articles within the prescribed ITSM tool

• Ensure Service Level Agreements (“SLAs”) are met internally and per customer requirements

• Maintain a continuous understanding of the threat landscape with in-depth knowledge around threat actors, TTPs and vulnerabilities.

• Provide technical support for the identification, triage and response to events or incidents of a suspicious or malicious nature, and apparent security breaches.

Required skills and capabilities

• Excellent soft skills in the form of team working, problem solving and communication.

• A keen self-starter who can evidence excellent customer service and can collaborate effectively.

• A good understanding of process, change and problem management

• Demonstrable network security knowledge: IDS/IPS, firewalls, remote access, VPN, network monitoring, vulnerability scanning, anti-malware

• Good working knowledge of Windows and Linux OS, TCP/IP, DNS, HTTP(S), SNMP and server virtualisation (Hyper-V/VMware

One or more of the following industry certifications:

• CompTIA Security+, Network +, A+, Microsoft Certified Associate or higher, Cisco CCNA or above.

Solid working experience of a number of the products in the following technology stacks:

• Networking and Firewalls – Cisco, Dell, Fortinet

• Microsoft Servers 2012-2019

• Cloud platforms – O365, Azure, AWS, Mimecast

• RMM and Professional Monitoring toolsets

• Data Protection | Backup solutions – Backup Exec, VEEAM, Microsoft, DPM, Microsoft Azure Backup Server, Azure Site Recovery

Desired working experience:

• Experience with a SIEM platform (Splunk, AlienVault, QRadar, LogRhythm)

• Experience with Fortinet, Cisco Meraki, Switching (HP, Juniper), Firewalls (Cisco, Juniper, Palo Alto)

• Experience in cloud architectures (Azure, AWS) and engineering solutions

• An awareness of cyber security related standards and regulations, for example, NIST, CIS, ISO 27001 and PCI DSS

• Having achieved at least a BSc or MSc in Cyber Security incorporating Ethical Hacking, Digital Forensics or Information Security

Location and environment

This role will be based in our beautiful Century City Office in Cape Town; however, you will work amongst a team split across London, Cape Town, and Manchester offices. Our culture is non-hierarchical and one which stems from a work hard but have fun environment. We like to laugh, we like to do things together and among all the challenges of growing a fast-paced business, we endorse people being themselves, allowing them to focus on outcomes and substance rather than form.

Benefits

• Salary dependent on experience

• Working hours will be 40 hours a week, on a rotating shift duration of 10 hours (not including breaks); 4 days on shift 4 days rest.

• Role based out of our Century City offices (currently working remotely)

• 20 days’ annual leave

• Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)

• Continual professional development plans

go to method of application »

Requirements

• Assist the Technical Architect and work with other Tech Leads to develop, improve and maintain platforms and toolsets used for delivery of services within the NOC, leveraging automation as far as possible

• Actively look for ways to improve NOC service, working with Operational Management and initiating them

• Meet with Managed Services & NOC management regularly to assist CSI in the above areas

• Technical escalation points for the wider Security & Network team

• Subject matter expert / escalation points for defined toolsets

• Design, improve and update the implementation processes, service guides and acceptance criteria

• Deliver toolset training to new and existing engineers

• Natural organizer

• Strong technical skills

• Strong process focus

• Shows initiative at every level

Health and Safety

To comply with Health and Safety legislation, following Content + Cloud processes to ensure your own safety and the safety of others.

Required skills and capabilities

• ITIL foundation certification

• Minimum of 5 years’ experience working in a managed services environment delivery proactive management and monitoring services

• Previous experience of working in a highly pressurised office

• Good technical understanding of a variety of IT technologies

• Experience working with, and developing, IT management and monitoring toolsets

• Experience integrating with a range of SaaS platforms leveraging APIs

• Experience in Cloud platforms, particularly Microsoft Azure

• Very good verbal and written communication

• Generation and presentation of performance reports to client contacts at all levels of seniority

Generic essential individual attributes

• Exceptionally process-focussed

• High level of attention to detail

• Ability to understand the big-picture in relation to strategy and operational environment

• Quick learner in regards business acumen and general understanding

• Excellent problem-solving ability

• Excellent customer service skills

• Calm but positive and responsive under pressure

• Honest, responsible, diligent, strong sense of integrity; organised and knowledgeable

• Willingness to gain relevant qualifications and accreditations

Benefits

• Salary dependent on experience

• Role based out of our Century City offices (currently working remotely)

• 40 - 45 hours per week (This will be a mixed early and late shift rotation, over a 4 days on, 4 days off pattern - The shift times will be discussed at interview stage)

• 20 days’ annual leave

• Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)

• Continual professional development plans