NOC Technical Lead at Content+Cloud

Requirements

• Assist the Technical Architect and work with other Tech Leads to develop, improve and maintain platforms and toolsets used for delivery of services within the NOC, leveraging automation as far as possible

• Actively look for ways to improve NOC service, working with Operational Management and initiating them

• Meet with Managed Services & NOC management regularly to assist CSI in the above areas

• Technical escalation points for the wider Security & Network team

• Subject matter expert / escalation points for defined toolsets

• Design, improve and update the implementation processes, service guides and acceptance criteria

• Deliver toolset training to new and existing engineers

• Natural organizer

• Strong technical skills

• Strong process focus

• Shows initiative at every level

Health and Safety

To comply with Health and Safety legislation, following Content + Cloud processes to ensure your own safety and the safety of others.

Required skills and capabilities

• ITIL foundation certification

• Minimum of 5 years’ experience working in a managed services environment delivery proactive management and monitoring services

• Previous experience of working in a highly pressurised office

• Good technical understanding of a variety of IT technologies

• Experience working with, and developing, IT management and monitoring toolsets

• Experience integrating with a range of SaaS platforms leveraging APIs

• Experience in Cloud platforms, particularly Microsoft Azure

• Very good verbal and written communication

• Generation and presentation of performance reports to client contacts at all levels of seniority

Generic essential individual attributes

• Exceptionally process-focussed

• High level of attention to detail

• Ability to understand the big-picture in relation to strategy and operational environment

• Quick learner in regards business acumen and general understanding

• Excellent problem-solving ability

• Excellent customer service skills

• Calm but positive and responsive under pressure

• Honest, responsible, diligent, strong sense of integrity; organised and knowledgeable

• Willingness to gain relevant qualifications and accreditations

Benefits

• Salary dependent on experience

• Role based out of our Century City offices (currently working remotely)

• 40 - 45 hours per week (This will be a mixed early and late shift rotation, over a 4 days on, 4 days off pattern - The shift times will be discussed at interview stage)

• 20 days’ annual leave

• Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)

• Continual professional development plans