Managed Services Engineer (Tier 3) at Triple4

Duties will include (but are not limited to)

• Log, assign and resolve support cases on the service desk within the severities
• Ensuring that Client and Server Anti-Virus is up to date
• Daily Customer backup monitoring and troubleshooting
• Maintaining Customer infrastructure
• Communicate and manage critical issues with SDM and client business contact
• Perform client visits as required
• Create, manage and maintain appropriate site documentation
• From time to time you will be required to work after hours/during weekends as some maintenance on customer’s infrastructure can only be done after hours/during weekends.
• Provide assistance and support to colleagues in IT-related matters
• Implement, troubleshoot, analyse and maintain the IT Infrastructure of internal and external customer environments

Education and Experience

• 2 or 3-year Diploma/Degree from a recognized institution
• MCSE (Microsoft certifications are non-negotiable)
• Azure certification
• O365 and TEAMS certifications (highly advantageous)
• Firewalls\routers\switches certifications (advantageous)
• At least three (3) years’ experience in a similar position

Essential Behavioural Competencies

• Positive attitude and willing to “go the extra mile”
• Value service and diversity
• Excellent communication- and time management skills
• Highly organised and handle pressure like a boss
• Demonstrate a high level of professionalism, integrity and empathy

Why should you apply?

• Competitive salary package
• Awesome work environment and people
• Growth opportunities
• Retirement Annuity Company contribution
• Death & Disability Company contribution
• Family Funeral Policy