For 50 years, we've been using our technology and expertise to make payments safer, simpler and smarter.
Innovation is at the heart of Mastercard’s 50-year history. We take an innovative, value-driven approach to the solutions we create and services we offer, making transactions faster, easier, and more convenient and secure.
One of the many ways in whi...
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Operate as the lead point of contact for any and all matters specific to your customers
Build and maintain strong, long-lasting customer relationships
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
Assist with high severity requests or issue escalations as needed
All About You
Manage the overall MasterCard / Customer relationships with financial institutions as stated above (“the Customer”), taking responsibility for Understanding the business drivers and payment priorities for the Customer
Preparing and executing against an Account Plan, that focuses on initiatives that will drive mutual growth for both organisations
Developing a Contact Management plan, to ensure active & relevant communication with executives from the Customer, as part of MasterCard’s overall Customer Relationship Management strategy
Identifying and developing new business opportunities, which could include new products and/or new technology
Actively engage and coordinate efforts with other Customer-facing MasterCard resources including Product Sales Specialists, Customer Marketing Specialists, MasterCard Advisors Account Specialists, Regional Implementation Support, Strategic Operations and processing resources
Provide oversight for project plans developed by MasterCard in association with Customers.
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