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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
Job Purpose
We are looking for Manager Acquiring Sales to market and sell Nedbank products to meet the needs of customers and stakeholders to achieve business objectives. To drive the acquisition of new POS device merchants amongst businesses in the greater Newcastle and Northern-Natal Area and grow market share of acquiring. Protect our existing merchant client base and grow the business we do with them. Ensure excellent service levels to both existing and new clients to protect our franchise and drive excellent client satisfaction outcomes.
Job Responsibilities
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Listen to clients and stakeholders and ask questions to understand their needs.
Build relationships with clients and stakeholders by regular contact; being available and getting to know them.
Resolve client queries by following business procedure and keeping client informed.
Educate clients on the product offering by presenting them with the relevant information.
Market products to new and existing clients and stakeholders by identifing client needs and matching product to the need.
Achieve daily; weekly and monthly sales targets by following business unit sales strategy.
Close the deal by getting client to sign up for product.
Improve performance based on management feedback report by acting on report recommendations.
Meet requirements of product applications by providing all required documentation.
Ensure all client details are correct by capturing details correctly at application stage.
Schedule work according to action plan from manager in order to meet business objectives.
Complete verification procedure for all applications by following business unit requirements.
Report daily statistics to managers for consolidation.Use recommendations from managers report to improve on the quality of work.
Essentail Qualification
Diploma in Sales or Marketing
Preferred Qualification
Degree in Sales or Marketing
Minimum Experience Level
• 2 years or more Card Acquiring Sales experience
• Exposure to selling Card Acquiring Solutions to Corporate
• Extensive Cold Calling Experience (Hunter Mentality)
• 2 years or more Relationship Management Experience
Behavioural Competencies
Advancing Sales Discussions
High-Impact Communication
Managing Work
Sales Disposition
Qualifying Sales
Sustaining Customer Satisfaction
Technical / Professional Knowledge
Administrative procedures and systems
Business principles
Business terms and definitions
Data analysis
Governance, Risk and Controls
Relevant regulatory knowledge
Relevant software and systems knowledge
Nedbank culture
Cluster Specific Operational Knowledge
Business writing skills
Type of Exposure
Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
Building and maintaining effective cross-functional relationships with internal and external stakeholders
Comparing two or more sets of information
Managing customer expectations
Interacting with diverse people
Tracking cost against a budget
Interacting with external clients
Working in a fast-paced environment
Working in a team
Working with spread sheets
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