Job Openings at Nedbank

Job Purpose

To generate; analyse and report reliable; meaningful financial and non-financial information to support the requirements and decision making of the business; in line with Nedbank's strategy.

Job Responsibilities

• Forecast and predict monthly flash report towards end of every month by analysing trends and cost drivers.

• Generate and compare flash results performance to various budget figures and measure growth against previous periods by performing a variance analysis.

• Provide formal commentary and interpretation on financial information to stakeholders through variance analysis.

• Prepare adhoc reports by gathering information from various sources and analyse and interpret the data.

• Align reporting information to business changes by verifying and updating structural changes.

• Forecast annual staff costs and head count management through staff run rate report.

• Manage the cost of footprint roll-out by monitoring and reporting actual spend against budget.

• Conduct (plan, implement, monitor and adjust)financial planning process which includes annual budget, 3 year plans and quarterly forecasts by looking at trends, initiatives, distribution and cost drivers.

• Prepare financial, non-financial and adhoc reports to various stakeholders on monthly basis by gathering information from various sources and analyse and interpret the data.

• Train and upskill new and existing stakeholders on financial management through one on one meetings and training sessions.

• Provide advice to stakeholders on profitability by extracting information from various sources, interpreting and track on monthly basis.

• Align the Region's strategy to the  Bank's strategy through business planning and stakeholder engagement.

• Prepare and present the monthly Opcom pack to the Regional Manco and Exco Team for Quarterly Business Reviews.

• Train and upskill new and existing line managers on financial management through one on one meetings and training sessions.

• Ensure that reporting deadlines are met to the finance team and stakeholders by adhering to set deadlines.

• Branch Administration Centres to ensure adherence to policy and procedures.

• Manage, track and reconcile spend on training, local area marketing and donations to ensure compliance with relevant  department's policies and/or standards.

• Manage closed branches and adherence to process by engaging with various stakeholders (operations, capex, channel infrastructure) to minimise risk of possible fraud and losses.

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives  by engaging in staff surveys etc.

• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Bachelor of Commerce: Honours - Accounting

Essential Certifications

Preferred Certifications

Type of Exposure

• Checking accuracy of reports and rec

• Analysing and interpreting quantitative and qualitative data Working with a group to identify alternative solutions to a problem

• Sharing information in different ways to increase internal stakeholders understanding

• Communicating internally and external

• Tracking cost against a budget

• Drafting reports

• Communicating internally. Managing customer expectations Working in a team

• Working in a fast-paced environment; meeting deadlines

• Working with spreadsheets

• Interacting with diverse people and cross-functional groups

Minimum Experience Level

3 - 5 years in financial management preferably in the financial services industry.

Technical / Professional Knowledge

• Administrative procedures and systems

• Banking procedures

• Cluster specific operations

• Data analysis

• Governance, Risk and Controls

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Business writing skills

• Microsoft Excel

• Microsoft Powerpoint

Behavioural Competencies

• Building Customer Loyalty

• Communication

• Decision Making

• Initiating Action

• Managing Work

• Quality Orientation

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Job Purpose

To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.

• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles

• Improve results by tracking and analysing financial reports against agreed measures.  

• Understand clients business and needs through proactive client relationship management according to portfolio mandate.

• Build relationships with internal stakeholders through communication and networking as determined by client needs.

• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.

• Complete tasks through planning and reviewing against set targets.

• Manage resources (time, processes and support teams) to optimize value against client expectations.

• Comply with risk standards,policies and procedures through training and development as required by group complianceframework

• Research and analyse information by using problem solving techniques to propose solutions for work challenges.

• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.

• Identify training courses and career progression for self through input and feedback from management.

• Ensure all personal development plan activities are completed within specified timeframe.

• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).

• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.

Essential Certifications

Preferred Certifications

Type of Exposure

• Conducting root cause analysis

• Working with a group to identify alternative solutions to work situations.

• Analysing situations or data that requires an evaluation of multiple factors

• Interacting with diverse people

• Building and maintaining effective relationships with diverse internal and external stakeholders

• Developing ways to minimise risks

• Analysing and interpreting qualitative and quantitative data

• Drafting reports

• Interacting with various levels of management

• Managing conflict situations

• Managing multiple projects

• Influencing stakeholders to obtain buy-in for concepts and ideas.

• Answering customer questions

• Sharing information in different ways to increase stakeholders understanding

• Communicating complex information orally

• Communicating complex written information

• Brainstorming ways of improving a product or situation.

• Challenging the status quo with a view to improving the environment or peoples understanding

• Identifying trends

• Checking accuracy of reports and rec

• Communicating standards to others

• Conducting gap analysis

• Conducting a needs analysis

• Comparing two or more sets of information

• Coordinating and securing buy-in from stakeholders

• Preparing and delivering presentations

• Writing business proposals

• Providing professional advice/opinion

• Using different approaches in new work situations

Minimum Experience Level

2-3 years in a relationship management or banking environment

Technical / Professional Knowledge

• Banking knowledge

• Banking procedures

• Business Acumen

• Business principles

• Business writing

• Communication Strategies

• Data analysis

• Governance, Risk and Controls

• Microsoft Office

• Nedbank policies and procedures

• Nedbank vision and strategy

• Principles of financial management

• Principles of project management

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Decision-making process

• Nedbank culture

• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication

• Energy

• Building Trusting Relationships

• Managing Work

• Sales Disposition

• Sustaining Customer Satisfaction

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Job Purpose

To lead, direct and actively manage a Fiduciary business. Attend to challenges and ensuring the business creates value for its clients and shareholders   

Job Responsibilities

• Direct and support a management team in overseeing a fiduciary business unit through financial, operational, HR, regulatory and risk practices.

• Analyse, model and scenario plan the business to seek efficiencies and revenue generation.

• Partake in divisional committee meetings and feedback on progress within the business on financials and business plans identifying key issues for resolutions.

• Make decisions on transactions and the adequacy of financial viability of the various businesses.

• Review and analyse the key drivers of client, financial and human capital.

• Developing strategic plans for reorganising the business.

• Interact with multiple internal and external stakeholders, negotiating service level agreements for the business.

• Optimise reporting and utilise data to support an improvement strategy to build a sustainable business.

• Support the segmentation plan for clients with an entrepreneurial mindset and ability to rapidly problem solve.

• Improving client tracking tools and developing KPI's and metrics to identify and quantify quality and operational performance improvement opportunities.

• Identifying and resolving root causes of client issues while understanding the importance of urgency and accuracy of redesigning processes and developing solutions to achieve client goals.

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

• Professional Qualifications/Honour’s Degree

Preferred Qualification

A relevant business degree preferably linked to a registered certification e.g. CA(SA) / BCom / LLB / MBA, etc.

Essential Certifications

• Fiduciary Institute of South Africa (FISA)

Type of Exposure

• Developing a functional/divisional strategy

• Developing a divisional strategy plan

• Managing complex boardroom dynamics and exhibiting a strong boardroom presence

• Managing multiple functions

• Formulating and implementing communication strategies to cascade functional strategies

• Conducting benchmarking exercises to investigate improvement opportunities

• Executing major organisational change

• Networking and building relationships

• Making financial decisions

• Managing business risks

Minimum Experience Level

A strong history of at least 10 years of Senior Management experience focussed on problem solving and risk based financial focus. Fiduciary (Trust, Wills and Estates) knowledge is NON-NEGOTIABLE.

• 4 - 5 years' experience in managing business transformation and leading projects.

• Exceptional analytical skills and self-reliance to translate complex data into meaningful insights.

• Understanding of operational due diligence, restructurion and performance improvement.

• Demonstrated aptitude for quantitative and qualitative analysis with a deep understanding of financial statements and operational performance metrics.

• Ability to motivate, mentor and manage a management team with a view to grow skills and business acumen.

Technical / Professional Knowledge

• Business administration and management

• Change management

• Client service management

• Communication Strategies

• Financial Accounting Principles

• Governance, Risk and Controls

• Principles of project management

• Relevant regulatory knowledge

• Stakeholder management

• Strategic planning

Behavioural Competencies

• Customer Focus

• Establishing Strategic Direction

• Operational Decision Making

• Inspiring Excellence

• Driving Execution

• Sharing Responsibility

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Job Purpose

To analyse; interpret; collate and present financial and non-financial information in order to drive strategy; enable decision making and support Nedbank Business Units; as per the business strategy.

Job Responsibilities

• Prepare budgets and forecasts within turnaround times by gathering business requirements, understanding business trends, projecting forwards and making recommendations where appropriate.

• Prepare all monthly reports by collating data, creating reports, analysing and commenting on the results.

• Meet deadlines by working within the monthly strategic calendar.

• Build and maintain strong internal and external relationships by attending relevant meetings and regular communication.

• Build trusting professional relationships by sharing professional knowledge, meeting deadlines and providing high quality work.

• Ensure all general ledger entries are accurate and correctly posted and approved by checking daily reports, performing quality control checks and querying incorrect postings.

• Perform quality control checks (daily and monthly process) by verifying data accuracy, proper authorisation and reconciling the general ledger accounts.

• Ensure compliance by following regulations, policies and procedures.

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

Bcom Accounting

Newly qualfied CA

Minimum Experience Level

• 3-5 years experience in Accounting and Financial Management,with 1-2 years experience in financial services

• Do you have 3 - 5 years finacial officer experience

Type of Exposure

• Working with a group to identify alternative solutions to a problem

• Completing various administrative duties (e.g.; managing records and reports)

• Sharing information in different ways to increase stakeholders understanding

• Comparing two or more sets of information

• Communicating internally and externally

• Tracking cost against a budget

• Checking accuracy of reports and records

• Building and maintaining effective relationships with internal and external stakeholders

• Managing customer expectations

• Interacting with diverse people

Technical / Professional Knowledge

• Administrative procedures and systems

• Banking procedures

• Business terms and definitions

• Cluster specific operations

• Data analysis

• Governance, Risk and Controls

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Business writing skills

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Job Purpose

We are looking for Manager Acquiring Sales to market and sell Nedbank products to meet the needs of customers and stakeholders to achieve business objectives. To drive the acquisition of new POS device merchants amongst businesses in the greater Newcastle and Northern-Natal Area and grow market share of acquiring. Protect our existing merchant client base and grow the business we do with them. Ensure excellent service levels to both existing and new clients to protect our franchise and drive excellent client satisfaction outcomes.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

• Listen to clients and stakeholders and ask questions to understand their needs.

• Build relationships with clients and stakeholders by regular contact; being available and getting to know them.

• Resolve client queries by following business procedure and keeping client informed.

• Educate clients on the product offering by presenting them with the relevant information.

• Market products to new and existing clients and stakeholders by identifing client needs and matching product to the need.

• Achieve daily; weekly and monthly sales targets by following business unit sales strategy.

• Close the deal by getting client to sign up for product.

• Improve performance based on management feedback report by acting on report recommendations.

• Meet requirements of product applications by providing all required documentation.

• Ensure all client details are correct by capturing details correctly at application stage.

• Schedule work according to action plan from manager in order to meet business objectives.

• Complete verification procedure for all applications by following business unit requirements.

• Report daily statistics to managers for consolidation.Use recommendations from managers report to improve on the quality of work.

Essentail Qualification

• Diploma in Sales or Marketing

Preferred Qualification

• Degree in Sales or Marketing

Minimum Experience Level

• 2 years or more Card Acquiring Sales experience
• Exposure to selling Card Acquiring Solutions to Corporate
• Extensive Cold Calling Experience (Hunter Mentality)
• 2 years or more Relationship Management Experience

Behavioural Competencies

• Advancing Sales Discussions

• High-Impact Communication

• Managing Work

• Sales Disposition

• Qualifying Sales

• Sustaining Customer Satisfaction

Technical / Professional Knowledge

• Administrative procedures and systems

• Business principles

• Business terms and definitions

• Data analysis

• Governance, Risk and Controls

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Nedbank culture

• Cluster Specific Operational Knowledge

• Business writing skills

Type of Exposure

• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)

• Building and maintaining effective cross-functional relationships with internal and external stakeholders

• Comparing two or more sets of information

• Managing customer expectations

• Interacting with diverse people

• Tracking cost against a budget

• Interacting with external clients

• Working in a fast-paced environment

• Working in a team

• Working with spread sheets

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Job Purpose

With almost R300 billion in assets and operating in South Africa, London and Isle of Man, Nedgroup Investments has firmly established itself as one of South Africa’s leading asset management businesses.

The team is growing and looking to employ a seasoned Client Service Consultant in their Unit Trust space. The purpose of this role will be to focus on, however, not limited to:

(a)To provide professional and efficient client service to Investors, Potential Investors and Financial Advisers via various servicing channels such as Telephonic, Emails etc, in order to optimise client experience for Nedgroup Investments clients.

(b)Ensure continued relationships are created and maintained with Nedgroup Investments clients.

Job Responsibilities

• Adhere to the daily schedule to ensure that targets are met by following the work plan.

• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.

• Escalate all unresolved queries to management by logging the case on the system.

• Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.

• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.

• Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

• Understand the nature of the client's query by reiterating the key points raised by the client.

• Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Minimum Experience Level

• 2-4 years working experience in a Unit Trust or Asset Management environment?

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Type of Exposure

• Working with a group and individually to identify alternative solutions to a problem

• Checking accuracy of reports and rec

• Building and maintaining effective relationships with diverse internal and external stakeholders

• Sharing information in different ways to increase internal stakeholders understanding

• Managing customer expectations

• Comparing two or more sets of information

• Interacting with diverse people

• Interacting with external clients

• Working in a fast-paced and changing environment

• Working in a team

Technical / Professional Knowledge

• Administrative procedures and systems

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Business writing skills

• Banking knowledge

• Banking procedures

• Cluster Specific Operational Knowledge

• Business principles

• Business terms and definitions

• Governance, Risk and Controls

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Job Purpose

Drive the strategic effectiveness of Group Risk reporting by enhancing the efficiency and automation of reporting processes and systems. Improve the production of high-quality consolidated reports through the investigation and implementation of advanced digital solutions, to facilitate the effective monitoring and management of the Group Risk portfolio. Ensure integration with and adoption of group information technology systems and standards.

Job Responsibilities

• Automate production of consolidated reports.

• Lead research that will enable recommendations related to system software.

• Participate in problem solving. Find suitable solutions to various business requirements. 

• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems. 

• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.  

• Power BI report development and support to business decisions by giving analytical and technical input into the stakeholder packs. 

• Manage production environment through building and maintaining existing applications.

• Improve and optimise code on existing systems, deploy new models and testing practices, aid business during model implementation.  

• Demonstrate understanding of business needs through collaboration with reporting team and group-wide stakenolders, to deliver on requirements. 

• Align to datamart model; data standards; metadata by collaborating with stakeholders.

• Align and continuously improve set processes by identifying innovation opportunities. 

• Support the achievement of the business strategy, objectives and values. 

• Establish a new technology understanding. Share knowledge and industry trends with team. Participate in and encourage knowledge transfer. Advise on suitable training to support skill development. Identify training courses and career progressions. 

• Understand systems software broadly. 

• MANAGE PROCESSES: Coordinate requirements of reporting team with technical resources (IT, data, digitisation). Ensure effective planning and adherence to timelines and actively manage delays. Work with technical resources to continually enhance processes around coordinating, compiling, consolidating and submitting reports.  Communicate effectively with all technical disciplines to ensure enterprise-wide integration with stakeholders. Imbed and operationalise new reporting processes/ systems. 

• DRIVE STRATEGY: Drive the strategic effectiveness of reporting and ensure best practice is followed and new approaches are researched and adopted.

• MANAGE DATA AND INFORMATION: Investigate the consolidation of data from varied sources throughout the organisation. Facilitate effective use of data sources and reporting tools. Continually enhance data processes and coordinate the automation of manual data sources. Maintain electronic archives for all documentation relating to the reports produced. 

• BUILD RELATIONSHIPS: Manage, maintain, and improve relationships with internal and external stakeholders.

• PROMOTE DEVELOPMENT AND LEARNING: Take ownership of your role and personal development to cultivate a deeper understanding of information to better meet requirements of internal and external stakeholders.

People Specification

Preferred Qualification

• Graduate degree. Information Systems related.

Minimum Experience Level

• Min 5 or more years relevant experience.

• Technical skills and business acumen

• Business and process analysis an advantage.

Personal Attributes required

• Logical approach to problem solving 

• Meticulous attention to detail

• Collaborative working style

• Negotiation and facilitation skills

• Stress tolerance

• Service oriented

•  Innovative 

• Team player

• Tech savvy 

Technical / Professional Knowledge

• Data analysis

• Governance, Risk and Controls

• Nedbank policies and procedures

• Nedbank vision and strategy

• Principles of project management

• Relevant Nedbank product knowledge

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Business writing skills

• Institute of Internal Auditors standards

Behavioural Competencies

• Applied Learning

• Collaborating

• Decision Making

• Work Standards

• Managing Work

• Technical/Professional Knowledge and Skills