Manager: Area Services at Council for Scientific and Industrial Research (CSIR)

About The Job
The CSIR has a vacancy for a Manager: Area Services in the Facilities Management and Security Services (FM&SS) department. The incumbents will lead and manage the provision of Facilities Management (FM) and Security Services (SS) to designated areas. This position is based in Pretoria.

Key Responsibilities
Leadership

• Active member of the Facilities Services team with joint responsibility for developing and implementing the Facilities Services Strategic and Operational plans;
• Develop, implement and drive the Facility Services plans for the CSIR;
• Provide regular reporting to the Group Manager FM&SS;
• Manage and develop staff to ensure high quality personnel who are able to achieve performance objectives in support of the CSIR mission and vision;
• Conduct performance management contracting and reviews for all staff at the recommended periods, for the purpose of managing & improving both individual performance and service delivery.

Service Delivery

• Responsible for planning, co-coordinating and managing all building infrastructure repairs and refurbishments for projects with up to a three-year period;
• Manage and improve efficiency and effectiveness of FM&SS services delivery;
• Optimise associated costs of service delivery;
• Plan, coordinate and drive essential services such as accommodation/space requirements and relocation management; cleaning, hygiene and pest control services; boardroom and reception services; building inspections, maintenance and compliance; building safety, security and emergency systems and security services;
• Develop, review and implement FM&SS specific procedures and processes;
• Monitor and ensure the implementation and delivery of procedures and processes related to service portfolio responsibilities – responsible for delivering FM & SS KPIs;
• Collect and analyse area calls logged for problems diagnosis to identify trends and implement corrective/appropriate action, including medium to long-term informed decision making on future strategy and plans;
• Facilitate management and resolution of incidents, service complaints and other investigations related to FM&SS (facilities management, business support services, security, etc.);
• Ensure the maintenance of building assets in accordance with the official investment strategy for each building asset;
• Ensure the efficient and financially optimal maintenance of buildings;
• Accountable for driving the Preventative Maintenance Program;
• Ensure all buildings comply with all regulatory requirements.

Stakeholder Relationship Management

• Actively engage in both internal and external stakeholder’s meetings related to FM&SS portfolio services e.g. Area management meetings, to influence and implement action plans, according to CSIR standards and policies;
• Develop and implement business and operational plan for Facilities Services department in the designated area;
• Facilitate and drive meetings with stakeholders for providing fit for purpose facilities, infrastructure and associated services;
• Expert advice to stakeholders on best practice with respect to FM & SS practices and methodologies/ technologies, etc.

SHEQ Management

• Ensure compliance with SHEQ regulatory requirements and standards in area of responsibility, including compliance by outsourced contractors/service providers;
• Implement corrective action where deviations occur for the designated area;
• Identify risks, implement, and drive mitigation plans for the designated area.

Management Responsibilities

• Manage Area Services service delivery teams;
• Manage, mentor, coach and play an advisory role for staff growth and development;
• Conduct performance management contracting and reviews for all staff at the recommended periods;
• Identify and implement training interventions;
• Recommend and facilitate developmental plans;
• Dispute resolution;
• Ensure optimal resource deployment.

Financial management

• Calculating and comparing costs for required goods and services to achieve maximum value for money and reduce wastage;
• Managing and leading change to ensure minimum disruption to core activities.
• Develop and manage budget for the designated area;
• Planning and utilisation of space and resources for new buildings, or re-organising current premises for the purpose of optimisation.

Qualifications, Skills And Experience

• A three year Bachelor’s degree, or equivalent, in facilities management or engineering, with at least five years’ management experience in facilities management and business support services, with a sound track record in:

1. Strategic and operational planning.
2. People management, including performance management. o Project management.
3. Financial management.

• Resource planning and optimisation.
• Understanding industry standards and regulations. o Customer service orientation.
• A drivers licence;
• Knowledge of and competence in the provision of facilities management and security services to a defined area (number of buildings/sites);
• Organisational and planning skills;
• Administrative skills;
• Sound numerical skills;
• Technical skills within the built environment; o Problem solving’
• Sound written and verbal communications skills
• OHSACT
• Contract management.

Closing Date: 19th, July 2022