Manager: Audio Visual Services (P7) (Information & Communication Systems Division: Audio Visual Unit) at University of Johannesburg

Responsibilities:

• To provide strategic leadership to and oversee the operations, and maintenance of the Audio-Visual Environment across the four campuses.

 People Management

•  Effectively manage the Audio-Visual Teams in delivering a speedy and efficient AV services across campuses
•  Ensure that individual performance measures/agreements are in place.
•  Coach and mentor staff to achieve agreed performance targets.
•  Develop a training and skills development plan for staff.
•  Conduct performance reviews with staff as per the Performance Management Policy.
• Hold regular team meetings with staff.

Support and Maintain

• Document and configuration management of the AV environment.
• Oversee day-to-day operations of AV Service Delivery which is in line with ICS ICT Operational Processes
• Oversee the repairing of malfunctioning of AV equipment.
• Design, implement and maintain the AV environment blueprint.
• Enable and maintain proactive maintenance of the environment.

 Performance and Quality Management

• Monitor SLA performance for campus and off-campus AV clients.
• Assist in tracking SLA breaches and putting in place corrective to improve IT service delivery.
• Collate and present monthly SLA performance reports to ICS senior management and key campus stakeholders in collaboration with the Service Delivery Manager.

 Customer Engagement

• Track and follow up on AV request made by internal and external clients.
• Be the immediate point of escalation for all AV issues from clients.
• Build and maintain strong and productive relationships with Campus stakeholders.
• Develop and maintain an AV Technological roadmap with the user’s and Manager: Service Delivery
• Always represent ICS in a positive manner.
• Assist in scoping and implementation of AV projects.
• Ensure timely, concise, and effective communication with campus stakeholders regarding AV Service issues.
• Conduct monthly service reviews with individual stakeholders to understand service issues and identify project requirements and potential collaboration opportunities.

Asset and Financial Management

• Maintain an updated register of IT assets on the Campus.
• Plan, compile, manage and execute the AVU budget.

Minimum requirements

• Degree in Electronics/IT/Audio Visual (NQF7)
• ITIL v3 Foundation
• Any other AV systems design, installation and maintenance qualification will be considered
• Middle Management (3 years)
• IT Service Management (3 years)
• Support of AV equipment in a higher education environment (5 years)
• ITIL Knowledge
• Knowledge of Inform Comm certification principles
• Clear understanding of Crestron AV equipment programming and support
• Clear understanding of AMX equipment programming and support
• Clear understanding of Polycom AV equipment
• Any other AV systems design, installation and maintenance understanding will be considered

 Competencies (Technical Skills and Behavioural Attributes):

•  AV Support
• AV Design
• ITIL Service Management.
• Excellent communication skills.
• Customer relations management.
• Collaborating with business managers to determine and deliver value adding AV solutions.
• Ability to interact across all levels.
• Managing Knowledge
• Collaboration
• Quality Driven
• Peoples Management
• Leadership qualities
• Strategic Thinker
• Results Driven

 Recommendations:

•  CoBIT 5 Foundation
• Inform Comm: AV Essential, GEN III-112, 3, CTS, CTS-D, CTS-I (certificates valid for at least 2024 but preferably 2-3 years)
• Crestron: Systems D, Control Systems Programming (certificates valid for at least 2024)
• AMX: Systems Design, Control Systems Programming (certificates valid for at least 2024)
• Polycom: IP and Data Networking, Sound Structure
• Support of AV equipment in a higher education environment
• Middle Management

 Working Conditions:

•  Might be required to work outside normal working hours from time to time.

Deadline: 23rd August, 2024.