Manager, Billing at Standard Bank Group

Job Description

• Process, monitor and guide others across the end-to-end Billing process and resolve escalated queries that require investigation outside of standard operating procedures to provide accurate and timely Billing services for Investor Services (IS) transactions for clients across geographies. Deliver exceptional client service, manage incidents, and execute improvements to meet regulatory requirements and avoid revenue leakage to Investor Services Operations (ISO).

Qualifications

• Type of Qualification: Diploma
• Field of Study: Business Commerce, Finance and Accounting, Banking

Experience Required
Operations Production Services
Operations

• 5-7 years
• Application of financial principles to invoicing, collections and billing functions across geographic jurisdictions (preferably sub-Saharan Africa).
• 5-7 years
• Demonstrated ability to adapt from automated to manual processing, to interpret pricing letters and convert to mathematical calculations and process working instructions documentations.
• 5-7 years
• Experience building global client relationships and engaging with internal and external stakeholders
• 5-7 years
• Experience in an operational environment managing service delivery to meet expectations of internal and external stakeholders. Advanced excel skills.
• 5-7 years
• People Management experience.
• 5-7 years
• Sound knowledge of ISO9001 Quality Management principles. Report writing skills.

Additional Information

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Convincing People
• Developing Expertise
• Directing People
• Embracing Change
• Empowering Individuals
• Examining Information
• Following Procedures
• Interacting with People
• Interpreting Data
• Inviting Feedback
• Making Decisions
• Providing Insights
• Pursuing Goals
• Resolving Conflict
• Taking Action
• Understanding People
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Bookkeeping
• Monitoring
• Data Analysis
• Business Insights
• Client Relationship Management
• Coaching and Mentoring
• Continuous Improvement
• Management Infotmation Reports
• Financial Acumen
• Operations Risk Management
• Product and Services Knowledge
• System Improvements
• Query Resolution
• Reconciling Financial Records
• Development or Controls
• Root Cause Analysis