Job Vacancies at Standard Bank Group

Job Description

• To supervise the day to day client services for a portfolio of clients, to ensure effective operational business performance and delivery of excellent client service against targets, quality and service standards.

Qualifications

• Type of Qualification: Diploma
• Field of Study: Business Commerce

Experience Required
Service Management
Operations

• 1-2 years
• Exposure to / direct experience managing people preferred
• 1-2 years
• Seasoned knowledge and / or exposure to CIB products, services and channels (including Onboarding, Equities, Payments)
• 3-4 years
• Advanced general client services and / or support capability with seasoned technical experience. Client relationship experience preferred . Experience resolving complex client services issues, with demonstrated ability to interact across multiple internal stakeholders.

Additional Information

Behavioural Competencies:

• Articulating Information
• Developing Strategies
• Directing People
• Embracing Change
• Interacting with People
• Inviting Feedback
• Making Decisions
• Resolving Conflict
• Showing Composure
• Team Working
• Understanding People
• Upholding Standards

Technical Competencies:

• Active Listening
• Client Servicing
• Continuous Improvement
• Data Analysis
• International Market Knowledge
• Product and Services Knowledge
• Query Resolution
• Root Cause Analysis

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Job Description

• Process, monitor and guide others across the end-to-end Billing process and resolve escalated queries that require investigation outside of standard operating procedures to provide accurate and timely Billing services for Investor Services (IS) transactions for clients across geographies. Deliver exceptional client service, manage incidents, and execute improvements to meet regulatory requirements and avoid revenue leakage to Investor Services Operations (ISO).

Qualifications

• Type of Qualification: Diploma
• Field of Study: Business Commerce, Finance and Accounting, Banking

Experience Required
Operations Production Services
Operations

• 5-7 years
• Application of financial principles to invoicing, collections and billing functions across geographic jurisdictions (preferably sub-Saharan Africa).
• 5-7 years
• Demonstrated ability to adapt from automated to manual processing, to interpret pricing letters and convert to mathematical calculations and process working instructions documentations.
• 5-7 years
• Experience building global client relationships and engaging with internal and external stakeholders
• 5-7 years
• Experience in an operational environment managing service delivery to meet expectations of internal and external stakeholders. Advanced excel skills.
• 5-7 years
• People Management experience.
• 5-7 years
• Sound knowledge of ISO9001 Quality Management principles. Report writing skills.

Additional Information

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Convincing People
• Developing Expertise
• Directing People
• Embracing Change
• Empowering Individuals
• Examining Information
• Following Procedures
• Interacting with People
• Interpreting Data
• Inviting Feedback
• Making Decisions
• Providing Insights
• Pursuing Goals
• Resolving Conflict
• Taking Action
• Understanding People
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Bookkeeping
• Monitoring
• Data Analysis
• Business Insights
• Client Relationship Management
• Coaching and Mentoring
• Continuous Improvement
• Management Infotmation Reports
• Financial Acumen
• Operations Risk Management
• Product and Services Knowledge
• System Improvements
• Query Resolution
• Reconciling Financial Records
• Development or Controls
• Root Cause Analysis

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Job Description

• To grow and retain a portfolio of high-value Premium Segment relationships through partnering for growth using an ecosystem mindset to proactively provide a high-end differentiated service with premium solutions that add value.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required

• 5-7 years Experience in client facing role including sales, credit and relationship management
• Relationship Banking (Client Coverage)
• Business & Commercial Banking

Additional Information

Behavioural Competencies

• Articulating Information
• Conveying Self-Confidence
• Convincing People
• Developing Strategies
• Embracing Change

Technical Competencies

• Banking Process & Procedures
• Business Process Improvement
• Client Knowledge
• Client Retention
• Risk Awareness

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Job Description

• To oversee a team of Universal Bankers for a Point/s of Representation (POR/s) within client experience, product and laid down requirements to drive sales and service objectives.

Qualifications

• Bachelor’s degree in Commerce, Business Management, Finance, Banking or a related field.
• FAIS-recognised qualification suitable for a Representative role.
• RE5 certification (Regulatory Examination for Representatives).

Minimum experience:

• 5 to 7 years’ experience in retail or branch banking, including significant frontline exposure to sales and service.
• Proven experience leading and managing a branch or frontline team (such as Universal Bankers or similar roles) with responsibility for performance, coaching and development.
• Demonstrated track record in driving sales, revenue and client growth, including effective use of both branch and digital channels.
• Strong experience in branch operations, including cash management, risk and compliance, audit resolution, fraud prevention and Occupational Health and Safety requirements.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches & Following Procedures
• Articulating Information & Convincing People
• Challenging Ideas & Generating Ideas
• Directing People & Making Decisions
• Producing Output & Providing Insights
• Exploring Possibilities & Understanding People

Technical Competencies:

• Application & Submission Verification
• Banking Process & Procedures
• Customer Acceptance & Review
• Customer Understanding
• Processing
• Product Knowledge

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Job Description

• To facilitate, coordinate and align processes and communication in support of increasing efficiencies and service delivery within Real Estate Services property portfolio infrastructure and operations section.
• To optimize incident response and resolution by proactively gather and disseminating information, identifying efficiencies and monitoring progress of projects

Qualifications

• A required degree is Mechanical Engineering.

Experience:

• 8-10 years good understanding of Agile working practices and Engineering project management is required.
• 8-10 years Broad exposure and knowledge of all aspects of building engineering infrastructure management and delivery. Strong working knowledge of HVAC (Heating, Ventilation & Air-conditioning), Fire Detection/ Suppression, Water Reticulation, Energy Sustainabily, and Building Structural Design (CAD) systems, including Problem Solving complex infrastructure and application service impacting issues.
• Working in a cross functional team to isolate problems and provide meaningful remediation plans.

Additional Information

Key Responsibilities: 

• Collaborate with a wide range of stakeholders across the country, building relationships across functional areas and with external parties to support service delivery and problem resolution. Collaborate with technical teams to review vendor contracts considering resources, forecasted service offerings and required capabilities. Collaborate with working groups, coordinate and align work processes and deliverables to support efficiencies, identifying duplications or overlaps as appropriate.
• Collate and maintain technical service catalogues for all services offered within the property infrastructure and operations sections Collate impact assessment outcome action items and monitor completion and execution of these, assisting with coordination and alignment of various workstreams where appropriate.
• Conduct post-mortems and incident reviews, drafting appropriate documentation and monitoring implementation of actions and related outcomes. Coordinate and facilitate incident impact assessments with internal clients, representing the practice leads and technical experts in communication and engagements as appropriate, in order to identify client concerns, impact and context.
• Draft and maintain impact assessment reports for each of the specific technical services; understanding the critical systems; impact of failure on business and potential operational losses. Draft documentation and action items for any changes required to processes, artefacts or deliverables within the section as indicated by practice leads and seniors.
• Enable integrated ways of working and collaboration across the value chain to deliver for the client. Maintain close working relationships with key business stakeholders (Product Owners/Managers) and stay abreast with the business direction and future technical service requirements.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Convincing People
• Developing Expertise
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Making Decisions
• Providing Insights
• Showing Composure
• Upholding Standards

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Job Description

• Managing SAP tools to ensure regulatory adherence, control risks, and enforce security policies, focusing on areas like user access, segregation of duties (SoD) analysis, risk assessments, and audit support, requiring strong technical skills in SAP Security and GRC modules (Access Control, Process Control) plus collaboration with business, IT, and audit teams to align security with business goals and compliance standards. 

Qualifications

• First Degree in Information Technology
• 5 - 7 Years' deep understanding of SAP security architecture, ABAP security, SAP GRC (Access Control, Process Control), and other SAP modules
• Proven knowledge of GRC principles, risk management, IT audit concepts, and relevant regulations (e.g., SOX)

Additional Information

Behavioural Competencies:

• Articulating Information
• Checking Things
• Developing Expertise
• Documenting Facts
• Examining Information

Technical Competencies:

• Agile Engineering
• Reliability and Resilience
• Service Level Management
• Software Engineering Methods
• Software Engineering Tools
• Software Foundations