Manager, Client Services, SBG Securities & Retail Operations at Standard Bank Group

Job Description

• To supervise the day to day client services for a portfolio of clients, to ensure effective operational business performance and delivery of excellent client service against targets, quality and service standards.

Qualifications

• Type of Qualification: Diploma
• Field of Study: Business Commerce

Experience Required
Service Management
Operations

• 1-2 years
• Exposure to / direct experience managing people preferred
• 1-2 years
• Seasoned knowledge and / or exposure to CIB products, services and channels (including Onboarding, Equities, Payments)
• 3-4 years
• Advanced general client services and / or support capability with seasoned technical experience. Client relationship experience preferred . Experience resolving complex client services issues, with demonstrated ability to interact across multiple internal stakeholders.

Additional Information

Behavioural Competencies:

• Articulating Information
• Developing Strategies
• Directing People
• Embracing Change
• Interacting with People
• Inviting Feedback
• Making Decisions
• Resolving Conflict
• Showing Composure
• Team Working
• Understanding People
• Upholding Standards

Technical Competencies:

• Active Listening
• Client Servicing
• Continuous Improvement
• Data Analysis
• International Market Knowledge
• Product and Services Knowledge
• Query Resolution
• Root Cause Analysis