Manager: Business Applications REFNo ICT: 32/2024 at MICT SETA

MINIMUM REQUIREMENTS

• Bachelor's degree (NQF Level 7) in Computer Science, Information Technology or related
• Minimum 5 years’ experience in business applications
• 2-3 years of Management experience
• Strong working knowledge of business applications and administration.
• Knowledge of CSS, HTML, SQL, EDI, C, and SQL Server software and systems.
• Sound understanding of software development life cycles, scripting, systems programming, Agile, and JavaScript.
• Practical database management and project management experience.
• ITIL foundation Version 3 or latest will be advantageous
• Preferably public sector experience
• Willingness to work outside of official hours
• A valid driver’s license and willingness to travel is essential. 

ROLES AND RESPONSIBILITIES 

Strategic Management

• Provide input into the development of the ICT frameworks and strategy.
• Develop supporting operational plans for the business unit to ensure execution of the strategic objectives and goals.
• Drive the implementation of the operational plan by developing and allocating operational activities to various business units and ensuring alignment to the achievement of operational targets.
• Ensure the establishment, maintenance and improvement of Standard Operating Procedures, policies, and guidelines in consultation with the CIO.
• Use insights gained through business information to compile reports, and metrics to measure success and inform the business decision making process and realign objectives.
• Keep abreast of changes in legislation, regulations and respond to changes through adjustments to the strategy and operational plans as required.
• Monitor and continuously evaluate progress of the business unit’s achievements against the operational plan and strategic objectives.

Information and Business Applications Management

• Assess business process requirements and identify application solutions keeping an awareness of the latest software development and how it can make business more efficient and successful.
• Manage software applications as well as software and systems upgrades.
• Evaluate the strengths and weaknesses of existing business processes and recommend improvements to them.
• Ensure the training sessions for new employees on the use of software applications.
• Develop and implement new technologies within the company’s infrastructure, such as computer systems or mobile devices.
• Manage the installation and daily maintenance of business applications, as well as the associated network and hardware installations.
• Leading teams of IT specialists in the implementation and upgrading of network hardware and software.
• Monitoring the roll-out of new software applications to ensure there are no problems.
• Conduct workflow analysis, business process reviews and creates functional specifications.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Creating, executing, and maintaining company databases.
• Maintaining up-to-knowledge of the latest software developments.
• Ensure that new systems and changes are properly tested. 

Business Intelligence Analysis

• Analyse and evaluate IT and business systems and processes.
• Critically investigate and analyse information gathered from multiple sources.
• Gather, document and interpret ICT business requirements.
• Enhance the quality of IT products and services.
• Analyse the design of technical systems and business models.
• Work on solutions supporting multiple business areas utilizing IT data for business insights.
• Participate in the solution design process.
• Perform IT assessment and benchmarking exercises and recommend best practice.
• Perform business analysis and process improvement.
• Coordinate technical solutions delivery, assist in implementation and training.
• Ensure ongoing research and development of cutting-edge information, knowledge and technology management solutions that will enable MICT SETA to fulfil and expand its service offering. 

Project Management and Monitoring

• Oversee the implementation of software and other technology solutions for business.
• Manage and participate in ICT systems initiatives, projects and activities.
• Plan and execute project plans.
• Ensure systems implementation projects are delivered according to industry best practices and methodology.
• Conducts quality checks to the outputs to ensure its accuracy and adherence to guidelines and project procedures.
• Monitor project resources and planning schedules.
• Manage and monitor projects budget and cost control.
• Manage overall project cost and ensure value for money.
• Compile project progress reports.
• Define Service Level Agreements with all service providers and line managers.
• Review project contracts.
• Monitor project schedules regularly.
• Monitor and manage the delivery of project deadlines.
• Monitor the effectiveness of organisational IT systems.
   

Stakeholder Management and Relations

• Build and maintain strong and sustainable relationships with all stakeholders through interactions, consultations and communication.
• Gather and disseminate accurate and timely information to all relevant stakeholders.
• Manage outside vendors and contractors to ensure performance expectations and customer satisfaction.
• Analyse data from surveys and focus groups to determine customer satisfaction levels with products and services offered by the company.
• Participate in various communications forums, meetings, etc.
• Negotiate and attain the support of key stakeholders to IT systems business proposals.
• Implement timeous communication on progress and challenges in achieving the operational work plans to impact stakeholders.
• Attend industry related forums, conferences, and workshops to gain industry insight for the purpose of business improvement.

Risk and Compliance

• Ensure compliance with relevant legislation and regulations.
• Develop controls and framework for governance, risk and compliance.
• Risk assessment and mitigation.
• Define and implement information security systems and processes.
• Identify bottlenecks in current processes and ensure that corrective actions are proposed.
• Analyse all trends in the company in terms of usage of ICT and make recommendations in terms of continuously improving current systems.
• Develop a process for data classification for security, risk, and business impact.
• Ensure that formal security-based documentation, auditing, and testing are in place.
• Ensure that there is segregation of duties to reduce the risks in the organisation.
• Design and implement appropriate controls.
• Communicate with users on all levels at the MICT SETA on ICT systems and ensure common understanding.
• Prepare Management reports and contribute to Board reports. 

People Management

• Build and lead an effective and cohesive team through the effective management of Provincial office resources.
• Drive the implementation of talent acquisition, succession planning, development, and retention strategies for the office.
• Ensure the enhancement of relevant knowledge and skills through continuous coaching, mentoring and nurturing of talent in the business unit.
• Create a high-performance culture and manage team performance effectively by translating and communicating the annual performance goals and measures into individual work plans based on agreed upon objectives.
• Ensure the working environment contributes to improving employee engagement, recognition and increased productivity.
• Ensure the management of poor performance and disciplinary matters in line with the MICT SETA’s policies and procedures.