Manager: CEO Office at Mining Qualifications Authority (MQA)

 ROLE PURPOSE:
To oversee and manage the operations of the Office of the CEO through monitoring the delivery of strategic initiatives.
This position reports to the Chief Executive Officer.

KEY PERFORMANCE AREAS:  
Strategic Support to the Office of the CEO:  

•  Provide strategic leadership and direction in the development of all business process management, corporate strategies, annual performance plans and reporting. 
•  Be the strategic link between the SETA and all stakeholders on matters of strategic, annual performance planning and reviewing. 
•  Monitor all inter-departmental service level agreements and manage departmental performance targets. 
•   Attend all monthly departmental meetings and actively manage action plans. 
•  Coordinate the Board and Management Committee strategic planning sessions. 
•  Compile quality Board and Management Committee strategic planning reports from the sessions held. 
•  Quality review Executive Management reports for Board and Board Committee submissions and ensure timeous submission. 
•  Collate and quality assure all responses on the Board and Board Subcommittee action plans prior to distribution. 
•  Chair the monthly meetings of the Office of the CEO; or any other meeting as directed. 

Internal & External Stakeholder Liaison: 

•  Proactively manage submissions to/from the organisation’s principals i.e., DHET, DMRE, SAQA, QCTO. 
•  Actively coordinate and liaise with the Stakeholder Relations Unit for effective stakeholder partnerships. 
•  Ensure services to stakeholders are delivered timeously and accurately as prescribed in the stakeholder management framework. 
•  Establish a collaborative partnership with both public and private organisations to ensure sustainable implementation of the SETA’s programmes.
•  Ensure that stakeholders’ enquiries and complaints are directed to the relevant business unit and investigated on behalf of the CEO. 
•  Manage all stakeholder relations pertaining to the Office of the CEO. 
•  Promote the image and reputation of the MQA in the Office of the CEO. 

Corporate Communications:  

•  Assist the CEO in monitoring and attending to internal and external communications directed to the CEO’s office. 
•  Ensure accurate dissemination of information by maintaining the corporate news board. 

Operations Management:  

•  Develop and manage the operational plan for the office of the CEO and ensure the implementation and monitoring thereof. 
•  Align business activities of the office of the CEO to operational plans. 
•  Manage all projects from the Office of the CEO and ensure implementation in line with the project plans. 
•  Facilitate and coordinate the performance planning, monitoring, and evaluation processes of the SETA. 
•   Prepare operational reports, advice the CEO on decisions made relating to the operational matters. 
•   Ensure efficient execution of all resolutions taken in management, stakeholder, governance structures and related meetings. 
•  Establish and enforce procedures and systems for effective running of the Office of the CEO. 
•  Prepare documents for submission to governance structures and ensure integrated reporting. 
•  Provide oversight of business unit submissions to ensure alignment and validate accuracy and integrity of information. 
•  Prepare and/or vet all other documents submitted to the CEO for approval. 
•  Attend meetings on behalf of the CEO in instances where he/she is unable to.

Financial Management: 

•  Ensure that projects and functions in the CEO’s office are executed on time and within budget. 
•  Investigate and recommend mitigation methods and minimise / contain the project’s risk impact. 
•  Ensure accurate statutory reporting and effective reporting to all governance structures. 
•  Manage the SETA’s risk exposure and provide direction in maintaining an effective system of internal controls in respect of performance planning and reviewing.

Innovation & Excellence: 

•   Ensure the implementation of processes and systems that capture and exploit innovative opportunities. 
•  Standardisation of reports and documents concerning the office of the CEO.

People Management: 

•  Manage the performance of subordinates. 
•  Facilitate performance management on all staff of the Office of the CEO.

KEY REQUIREMENTS: QUALIFICATIONS, EXPERIENCE AND COMPETENCIES:  
Qualifications:

• A National Senior Certificate (NSC) or National Certificate: Vocational (NCV) (NQF 4)
• A Bachelor’s Degree (NQF 7) in Business Administration/Management, Public Management, Commerce, Law, or Equivalent at NQF level 7.
• A Postgraduate Diploma or Honours Degree (NQF 8) in the above-mentioned field will be an added advantage.

Experience:

• Minimum of 8 years’ relevant work experience of which 3 – 4 years must have been spent at supervisory level coordinating various projects, rendering strategic support, and managing the office at an executive level.
• Public Sector experience will be an advantage.

Competencies: Knowledge: 

•  Understand the skills development legislative framework. 
•  Knowledge of ISO 9001: 2015. 
•  Knowledge of Management Information Systems. 
•  Overseeing day-to-day operations. Strategy design and goal setting for growth. Problem solving.

Skills: 

•  Project management 
•  Communication 
•  People orientation 
•  Interpersonal Skills 
•  Computer literate 
•  Drafting / reporting 
•  Presentation 
•  Analytical 
•  Systematic.

Attributes: 

•  Integrity 
•  Perseverance 
•  Decisiveness 
•  Results orientated 
•  Confidentiality 
•  Stakeholder/relationship focus 
•  Professional 
•  Ethical.