Manager: Client Engagement at Capitec Bank

Purpose Statement

• To deliver business and client value, and enhance client engagement though:
• Executing the Client Engagement strategy
• Managing the development and implementation of client engagement campaigns, programmes and prompts across the client engagement life cycle.
• Contributing subject matter insights towards the improvement of client engagement strategies.

Experience
MINIMUM:

• Principles of brand marketing
• Data analysis, client profiling and segmentation
• CRM Systems and technology
• Digital marketing and e-commerce
• Strategic marketing management
• Campaign management
• General business/commerce know how
• People management principles and practices
• Internal and external communication methods and practices
• Stakeholder management principles and practices

IDEAL:

• 5+ years marketing experience in a large, complex and client focussed organisation
• Proven experience in delivering and executing CRM strategies, systems and data
• Previous experience in managing a team

Qualifications (Minimum)

• Bachelor's Degree in Marketing or Business Management

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Marketing or Business Management

Knowledge
MINIMUM:

• Principles of brand marketing
• Data analysis, client profiling and segmentation
• CRM Systems and technology
• Digital marketing and e-commerce
• Strategic marketing management
• Campaign management
• General business/commerce know how
• People management principles and practices
• Internal and external communication methods and practices
• Stakeholder management principles and practices

IDEAL:

• Capitec environment and products.

Skills

• Problem solving skills
• Decision making skills
• Communications Skills
• Management skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)