Manager, Client Experience at Standard Bank Group November, 2022

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- Manager, Client Experience at Standard Bank Group
- View Jobs in Banking / Financial Services / View Jobs at Standard Bank Group
Posted: Nov 1, 2022

Deadline: Not specified
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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...

Manager, Client Experience
- Job Type Full Time
- Qualification Bachelors
- Experience 5 - 7 years
- Location
- City Johannesburg
- Job Field Sales and Business Development
JOB DESCRIPTION

Accountable for the client experience strategy, planning, developing and managing the client experience portfolio, across our client journeys. Responsible for the overall client communication and engagement plans aimed at measurably increasing client satisfaction. Responsible to embed relevant client experience measurements and help in the definition of the correct engagement channels to improve client experience and satisfaction. Provide input into events and gifting strategy and experience.

QUALIFICATIONS
- Post Graduate Degree in Business Commerce or Marketing
Experience
- 5 - 7 years experience in Relationship Management, Client Experience Management, Business Enablement
- 5 - 7 years Process Management and optimisation experience
ADDITIONAL INFORMATION

Behavioural Competencies
- Checking Details
- Producing Output
- Generating Ideas
- Providing Insights
- Technical Competencies
Technical Competencies
- Client Value Propositions
- Conducting Research
- Crisis Communication
- Operational Planning
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Method of Application

Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

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Manager, Client Experience at Standard Bank Group

Manager, Client Experience

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