Manager Clothing at Pick n Pay Stores Limited

Minimum Requirements

• Education: Grade 12 (Matric), N3 equivalent, or a degree in Clothing or a related field.
• Experience: 2 - 3 + years in retail management, with at least 2 years in a Supervisor/management/relieving role within the clothing retail sector.
• Leadership: Proven experience managing teams, with a strong focus on coaching, development, and high-level decision- making.
• Technical Skills: Proficient in computer systems; knowledge of SAP for reporting and performance analysis is an advantage. (advantageous)

Competencies

• Customer-Focused: Always puts the customer first, ensuring exceptional service and satisfaction.
• Business Acumen: Strong understanding of retail operations, sales forecasting, and business strategy.
• Effective Communicator: Clear and assertive in negotiations, decision-making, and team communication.
• Analytical Thinker: Strong numerical and analytical skills, with the ability to interpret and act on performance data.
• Relationship Builder: Ability to build strong internal and external relationships, and network effectively at all levels.
• Growth-Oriented: Self-motivated and aligned with the company’s values, continuously seeking opportunities for improvement.

Key Responsibilities

Sales & Profitability

• Deliver the Clothing department sales and profit targets.
• With the support of the Area Manager, Monitor daily sales reports and take corrective action on underperforming categories.
• Identify opportunities for upselling and promotional execution.

Shrinkage & Security

• Implement shrink control processes (fitting room monitoring, stock rotation, damages).
• Enforce security and loss prevention standards.
• Escalate shrink risks to Store Manager and Area Manager.

Merchandising & Standards

• Execute visual merchandising (VM) and promotional guidelines as directed by PnP Clothing.
• Maintain outstanding floor condition, signage, and displays.
• Ensure promotional and markdown execution is timely and accurate.

Stock Management

• Oversee delivery processes, GRV accuracy and replenishment from backup.
• Manage stock rotation, ensuring correct size availability and seasonal relevance.
• Report stock issues and coordinate markdowns/returns.

Customer Service

• Ensure all customers receive excellent service.
• Respond to escalated queries and complaints courteously and effectively.
• Lead by example in being customer centric and service driven.

People Management

• Lead and motivate the Clothing department team.
• Allocate daily tasks and monitor execution.
• Conduct coaching, performance management and basic disciplinary actions.
• Identify training needs and liaise with HR/Area Manager for development support.
• Give daily/weekly/monthly feedback on scheduling/absenteeism/late coming (edits) to Workforce Manager.

Promotions & Pricing

• Ensure pricing and labelling accuracy.
• Execute promotions and markdowns to Clothing divisional standards.
• Provide feedback on product performance to Area Manager.

Compliance & Administration

• Maintain hygiene, housekeeping and safe working standards in floor and backup.
• With support of the Area Manager - Complete daily, weekly and monthly Clothing admin and reporting.
• Ensure full compliance with store, legal and Clothing business policies.

Closing date: 17 October 2025