Manager - Cloud Engineering ICT Center of Excellence at MTN

Job Outcomes / Results

• Successful management and implementation of high-quality, scalable, and reliable Converged solutions.
• Timely and cost-effective completion of engineering projects, meeting Business Line technical requirements.
• Deliver a robust and high-performing network infrastructure that meets or exceeds service quality standards and customer expectations.
• Implement cutting-edge technologies and innovative engineering practices that keep the
• Business Line area at the forefront of the telecommunications industry.
• Ensure full compliance with industry regulations and standards while effectively managing technical risks

Responsibilities
Key Activities & Responsibilities

• Solution Execution and Strategy Enablement
• Develop and execute strategic plans for implementation of engineering solutions that align with company objectives and the solution product domain’s overall objectives goals.
• Provide leadership and direction to engineering teams, ensuring alignment with overall strategic vision.
• Provide technical guidance and oversight in the design, implementation, and optimisation of engineering solutions within the
• Converged solutions product area.
• Drive innovation, ensuring reliability, and enhancing the performance of the Converged solutions infrastructure to meet customer demands and support MTN SA and MTN Innovation objectives.
• Assist in the translation of priority sector and client needs into compelling Business Line solutions and assets across solution/
• product domains that drive compelling business value.
• Manage vendor relationships and ensure compliance with industry standards and regulations.
• Collaborate with Pre-Sales, Solution Sales Operations and Architectures to establish commercial constructs for business development solutions.
• Operational Delivery
• Oversee the end-to-end execution of engineering projects, including input into design, implementation, and optimization phases.
• Manage project timelines, resources, and budgets to ensure successful delivery and alignment with business objectives.
• Lead engineering team to deliver on the successful implementation of high-quality, scalable, and reliable Converged solutions. Work
• closely with the product engineering and IT teams to develop and implement technical solutions that align with organisational goals.
• Oversee the provision of Advanced Technical Support (third-level support) to end-users and internal teams, troubleshooting complex
• issues related to software systems and ensuring timely resolution.
• Ensure the seamless implementation of engineering solutions and associated functions for the business line, including the integration
• of new technologies, processes, and systems.
• Monitor and manage all related activities to guarantee that they are executed according to project specifications, business
• requirements, and quality standards. Provide guidance and support throughout the implementation phase to address any challenges
• and ensure successful outcomes aligned with business line objectives.
• Cultivate strong partnerships with various internal teams and external partners.
• Participate in effective interlock processes and ways of work regarding solution development and commercialisation with solution/
• product domains and other core teams.

Governance, Policies, Procedures

• Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
• Represent the engineering team in meetings with stakeholders, providing updates on project status, risks, and recommendations.
• Participate in governance forums and required and ensure solutions developed comply with the Business Line standards defined.
• Identify, propose and implement technology and digital enablers to improve standards and compliance. Work in alignment with Group
• standards, practices, policies and principles.
• Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and
• procedures.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage
• impacts on resources, cost and productivity.
• Where required, set up and participate in operational and tactical meetings.
• Budget Management/ Cost Control
• Develop periodic budgets and plans for the team and collaborate closely with Senior Manager in the process.
• Forecast, plan, develop and review the budget and secure the necessary approvals.
• Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets
• Monitor costs and determine initiatives to increase efficiencies and optimize resources - maximise cost/benefit ratios
• Ensure that all MTN company financial targets are met
• Ensure Vendor & IT costs are effectively managed
• Continuous Improvement
• Drive best practice, continuous improvement and innovation at process and procedure level within area (e.g. technology, processes etc.)
• Ensure that the relevant analysis of market knowledge, trends and competitive information is gathered and assimilated
• Ensure competitors benchmarking and gap analysis is performed as appropriate and incorporated into business operations
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.

Qualifications
Education

• 3-year tertiary qualification/ degree in
• Computer Science, IT or Engineering
• Cloud Certification with, at least one global
• hyperscaler
• Microsoft Certified Professional

Experience

• At least 5 years related experience in ICT engineering, with a focus on network design, systems implementation, and optimisation.
• Led and managed a team in a complex engineering function (design, development, testing, and deployment)
• Proven track record of successfully delivering on large-scale engineering projects within a telecommunications or technology-driven environment.
• Knowledge of B2B Technology architecture and technology innovations.
• Strong understanding of telecommunications infrastructure, including product line knowledge (cloud/ UCC etc).
• Ability to deliver multiple solutions.
• Worked across diverse cultures and geographies advantageous.

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Domain specific technical expertise