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  • Posted: Jun 11, 2025
    Deadline: Jun 24, 2025
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  • Eskom generates approximately 95% of the electricity used in South Africa and approximately 45% of the electricity used in Africa. Eskom generates, transmits and distributes electricity to industrial, mining, commercial, agricultural and residential customers and redistributors. Additional power stations and major power lines are being built to meet rising e...
    Read more about this company

     

    Manager Customer Service Area (Randfontein Area) x1

    Minimum Requirements
    Qualification(s)

    •  B Degree/B Tech/National Higher Diploma/Advanced Diploma in Business Management/Communication/Marketing/Commerce at NQF7 with 360 credits.

    Professional Registration Body

    • Not Applicable

    Related Minimum Experience

    • 5 years’ experience in Customer Service and Management

    Skills and Competencies
    Behavioral

    • Integrity
    • Honesty
    • Trustworthiness
    • Professionalism

    Leadership

    • Team player
    • Motivating teams
    • Coaching
    • Mentoring
    • Developing
    • Leadership and managerial
    • Process leadership

    Knowledge

    •  Customer service and marketing theory
    •  Business processes
    •  Eskom business
    •  Process management

     Skills

    •  Transformation management
    •  Communication and negotiation
    •  Create and maintain a customer focused culture
    •  Initiative and drive
    •  Credibility and ability to build commitment for customer satisfaction
    •  Work effectively with all levels in the customer service area

    Key Responsibilities

    • Manage service delivery.
    • Manage transformation.
    • Ensure a cultivated shared vision.
    • Provide a service delivery strategy.

    ​​​Closing Date : 20/06/2025

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Eskom Communications on secapps.eskom.co.za to apply

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