Manager: Data Analytics at MultiChoice

Department:

• MAH Operations
• MAH Customer

Reports to: Manager: Data Analytics

Direct reports: None

Purpose of the role:

To ensure that data is analyzed diligently across various sources within MAH and provide insights to Business w.r.t data flows and data quality. Oversees and manages assigned projects related to data and ensures it meets pre-defined rules by the organization
Engage with key stakeholders to agree and implement the correct business rules to improve data quality and integrity.
Monitor and measure data quality continuously across the different internal systems and customer facing platforms. Provide recommendations to customer group teams who are collecting and consuming the data.

Key Accountabilities

• Operational Delivery
  • Evaluate the base data sets for Multichoice Africa for data quality and correctness, contribute to system providers to introduce rules and methodologies to improve overall data quality, and present findings to Business
  • Manage and oversee the filtering and cleansing of data to ensure the quality and accuracy of source data being built by the support teams
  • Implement and drive new and pre-defined initiatives with the technical teams to maintain the expected deliverables for Data enrichment
  • Responsible for ensuring Data rules based on the Data integrity project initiatives are running across the different customer touchpoints and have been implemented across all markets and different customer types (i.e., Residential and Business customers)
  • Manage the delivery of data cleansing initiatives across all markets and track performance weekly and monthly
  • Identify, interpret, and analyze complex data using linking and statistical techniques to answer multifaceted business problems including the identification of trends and/or patterns in complex data sets, and to create inference or insights
  • Analyse and define new process improvement opportunities to support continuous improvement and business outcomes
  • Develop and manage stakeholder relationships across multiple countries through strong and effective communications, managing expectations, mediation and issues management and negotiation to ensure delivery of services and the achievement of outcomes and benefits, engaging with stakeholders at all levels
• Strategic Output
  • Lead Data enrichment initiatives driven by the group for implementation and provide recommendations for MAH
  • Support the data governance, which sets policies and procedures to ensure data is consistent throughout the organization
  • Creation of new strategic intervention to improve data quality across all channels and improve existing initiatives to drive change in behaviour. Engage with Sales teams and Contact centres to assess KPIs in place to drive quality of data
  • Develop and implement additional initiatives to improve data quality and work closely with teams in MAH and Enterprise Business Service.
  • Define specific data elements using the data structures available to support existing platforms and future systems
  • Responsible for Data quality management, which aims to cleanse and enrich data thus resulting in 1) Cost savings and efficiencies of operational message delivery for SMS and Emailers 2) Increase contact rate for outbound voice and higher delivery rate for SMS and Emailers
• Analytics and Reporting
  • Work closely with internal teams like CII (Centre of Intelligence and Insights) and EBS (Enterprise Business service) to provide in-depth and regular analysis of data management.
  • Produce reports, visualizations, and recommendations to answer complex business problems that are presented in the most appropriate format to ensure clarity for target audience
  • Analyse report findings to identify trends and gaps, recommend suitable actions to proactively leverage opportunities and/or mitigate risk as well as enhance the effectiveness of initiatives
  • Manage, track and report on key metrics for the area relating to Data enrichment specifically
  • Track items logged for enhancements and drive for priority resolution
  • Create Information and Insights Packs inclusive of PowerPoint, Dash boarding or Reporting, or any fit-for-purpose reporting and information management tools for Exco, In country teams and divisional Heads consumption.

Qualifications & Experience

• Bachelor’s degree or equivalent qualification in Computer Science, Statistics, or related fields
• Honours or Master’s degree is highly advantageous.

Experience

• Minimum of 5-8 years’ experience in Data analytics
• Minimum of 4 years in managing data centric projects including but not limited to Monitoring of dashboards, oversee data driven initiatives, provide recommendations to Business
• Experience with Senior Management stakeholder engagement and presentation at Exco level
• Minimum of 3 years in data visualization is an advantage
• Strong ability to communicate assessment findings
• Knowledge and ability to collect and analyse data, using available tools, to extrapolate/derive actionable insights

Technical Competencies

• Understanding of basic integration concepts
• Hands-on experience with some of the following disciplines: MS SQL (T-SQL, SSIS), Dimensional modelling, working knowledge of Data Ops, Understanding of API-based services (e.g., REST, SOAP)
• Strong Excel and Analytical skills
• Commercial Acumen
• Stakeholder Management
• Project Management
• Written communication, PowerPoint, and presentation skills,
• Financial Management/Budgeting
• Business writing skills
• Relationship Building, Accountability, Teamwork, Perseverance, Analytical and structured thinking

Behavioral Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence