Manager: Enterprise Analyst at Telesure Investment Holdings (TIH)

Job Purpose

• Oversee a team of Business / Enterprise Analysts and provide strategic direction and support. Enable and mature the enterprise analysis capability across the short-term insurance business by embedding business architecture principles and driving end-to-end visibility, traceability, and value creation. Perform a threefold chain of work, operational, tactical, and strategic, supporting internal customers and leadership with enterprise-wide insights to support business transformation and optimisation. Utilise business architecture frameworks, industry methods, and modelling tools to perform enterprise analysis, develop capability maps, value streams, and process models, and deliver recommendations to improve effectiveness and efficiency across the business.

Responsibilities

Stakeholder Engagement

• Engage with senior leaders to identify cross-functional opportunities, understand enterprise impacts, and align operational initiatives with strategic intent.
• Act as a trusted advisor to executive leadership for enterprise insights and cross-cutting business analysis.
• Participate/Lead forums and strategic engagements across verticals to ensure collaboration and integrated planning.

Business Requirements Identification

• Elicit complex business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.
• Describe Business Requirements, processes and data in an agreed format and following agreed methods.

Needs Assessment

• Uncover emerging issues or needs, identifying potential causes, barriers and key stakeholders as well as related issues.

Analysis of "As Is" and "To Be"

• Document complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

Continuous Improvement

• Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.
• Identify shortcomings in processes, systems and procedures, and develop solutions to problems within an assigned unit or discipline with assistance/ guidance from senior manager.

Business Case

• Manage the delivery of feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.
• Influence discussion about solutions, projects and initiatives based on analysis of relevant business domains.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Enterprise Architecture

• Develop a strategic business architecture plan ensuring capabilities, value streams, business processes and related features are priotised appropriately.
• Estimates are reliable, benefits can be realised, and design activities are proactively monitored and tracked to meet planned time frames and the overall architecture plan.

Leadership and Direction

• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.
• Provide mentorship to others aligned to the business architecture strategy.

Education

• Business Analysis, Matric / Grade 12/ SAQA Accredited (Essential)

Experience

• 5 -  8 years' BA experience (Essential); 3 years' experience within the financial services industry with exposure to complex systems and procedures (Essential); Experience working in an Agile environment using Agile principles and methodologies (Essential). 1 - to 3 years' experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (Advantageous)

Deadline:29th August,2025