Latest Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• Develop, create, and modify general computer applications software or specialized utility programs. Analyze user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency. May analyze and design databases within an application area, working individually or coordinating database development as part of a team. Provide development and investigative support to relevant stakeholders.

Responsibilities

Applications Software Maintenance

• Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.

Customer Support

• Carry out a range of customer support activities, including handling customer cases and enquiries that are more complex or outside the norm.

Application Software Development

• Contribute to development of existing and new applications by analyzing and identifying areas for modification and improvement. Contribute to development of new applications to meet customer requirements.

Testing IT Performance

• Perform routine website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.

Improvement / Innovation

• Implement improvements and provide feedback on them. Use change management systems and protocols to provide routine supportive services.

Information Security

• Support implementation of required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.

Operational Compliance

• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Education

• School Grade 12  (Required)

Experience

• 1 -2 years' experience using the relevant programming language or technologies (Advantageous) Previous experience with a financial services environment (Advantageous).

Deadline:26th September,2025

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Job Purpose

• Facilitate the retaining of policies through company approved retention strategies. Focus on maintaining customer relationships, meeting various KPIs and troubleshooting specific customer problems. Has a solid knowledge of products, their characteristics, and market. Focus on growth of brand and process alternative solutions to meet customer needs.

Responsibilities

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.

Customer Needs Clarification

• Set clear objectives for each call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain alternative solutions to the customer and influence the customer to retain their business.

Customer Management

• Help manage customers by carrying out standard activities.

Operational Compliance

• Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation when required from a supervisor or manager for any exceptions from mandatory procedure.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance and KPI's.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures. Develop capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Regulatory Exam 5, dependent on DOFA date (Essential); Full 150 STI credits, dependent on DOFA date (Essential); CPD hours (Essential); Class of Business Certificate (Advantageous); Degree and/or diploma in business/marketing (Advantageous)

Deadline:29th August,2025

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Job Purpose

• Lead a team of Processing Claims Consultants to ensure the effective validation of already-captured claims.  Ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so in order to assist in achieving the required operational targets.

Responsibilities

Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Operations Management

• Supervise others working within established operational systems by ensuring quality decisions are made regarding the outcome of claims.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Data Collection & Analysis

• Collate and analyse claims processing data using pre-set tools, methods and formats. Involves working independently. This may involve identifying trends regarding the customer experience.

Customer Management (Internal)

• Help senior colleagues manage client and customer relationships by using relevant client systems.

Document Management

• Create and ensure compliance with a company wide document management system.

Administration

• Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.

Correspondence

• Respond to escalated requests using telephonic conversation or emails (internal and external).

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); FAIS Regulatory Qualification (Essential); RE 5 (Essential); Relevant 3 year Business or insurance industry related degree / diploma in management (Advantageous); Class of Business Certification (Essential); STI Qualification (Essential); RE 1 (Advantageous)

Experience

• 3 or more years Financial Services industry experience within a call centre environment (Essential); STI experience (Essential); 2 or more years Claims Experience (Essential);. 1 or more years experience of supervising and directing  people and other resources to achieve specific end results (Essential)

Deadline:31st August,2025

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Job Purpose

• Configure, maintain and administrate Microsoft Azure and 0365.  Drive the company wide adoption of the Microsoft cloud stack and customise this to suit business needs, educate and maintain the systems involved. Assist to determine the strategy and aid the lifecycle management of all related technologies from incubation to end of life planning.

Responsibilities

Advanced Infrastructure Support

• Maintain a large cloud based infrastructure support area, developing a user support plan and delivering activities and solving complex issues to meet infrastructure support standards. Provide technical support and troubleshooting for TIH internal clients via face to face, telephone, email, web conferencing and remote sessions. Maintain strong internal customer rapport and excellent, timely communication. Ensure system availability, functionality, integrity and efficiency, and maintain system configuration and documentation. Install and administer specialist infrastructure hardware, and software applications. Including system fixes, updates, and enhancements and aid in strategic planning and execution.

Enterprise Infrastructure Modernisation

• Drive advances in technologies and architectures to increase the value delivered by technology and digital capabilities, either through improvements to the efficiency of  technology environment or through those that reduce the total cost of technology operations. Recommend and participate in activities related to the design, development and maintenance of the digital capabilities within the enterprise architecture.

Operational Compliance

• Ensure that business activities within the area of responsibility comply with relevant external regulatory and/or voluntary codes and with internal policies and procedures to minimise business risk and to protect the reputation of the organisation; manage O365, Azure, AWS tenants and all sub systems and services.

Applications Software Maintenance

• Monitor, identify, and correct the most complex software defects to maintain fully functioning applications software; ensure system availability, functionality, integrity and efficiency, and maintain system configuration and documentation; optimise and maintain performance, housekeeping, availability, serviceability, and recovery. perform troubleshooting, analysis of alerts, and repairs.

Information Security

• Lead in detecting and analysing security incidents including attacks, breaches, and identified vulnerabilities and remediate any security gaps in line with the security incident management procedure. Implement security procedures, as directed by security team.

IT Requirements Identification

• Elicit the most complex IT requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.

Advanced Systems Architecture

• Create/manage architecture storyboards/viewpoints that articulate IT requirements.

Internal Client Relationship Management

• Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.

Organisational Capability Building

• Use the organisation's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organisation in own area of expertise to enable others to improve performance and fulfill personal potential.

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports. Report (weekly) on database server health to management.

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Proactively stay up to date with all the latest technologies concerning advanced infrastructure.

Supplier Management

• Maintain day-to-day contact with business-critical suppliers and respond to complex incidents with suppliers or supplies/ services to analyse performance and provide feedback on key supplier management indicators.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Relevant industry certifications, such as Security+ ,CEH, MSCE, MCSA or equivalent, (Essential); University degree in an information technology or related domain (Advantageous); Relevant Industry certification; OSCP or alternative in offensive or defensive security certifications (Advantageous); Relevant system / IT engineering certifications in on prem or cloud environments (Advantageous)

Experience

• 7 - 10 years of experience in a technical role with the last 3-4 years focused on Microsoft/AWS cloud solutions (Essential); 4 years’ experience having deployed projects, architecture, design, implementation, and/or support (Essential); Experience in Financial Service Industry (Advantageous).

Deadline:28th August,2025

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Job Purpose

• Oversee a team of Business / Enterprise Analysts and provide strategic direction and support. Enable and mature the enterprise analysis capability across the short-term insurance business by embedding business architecture principles and driving end-to-end visibility, traceability, and value creation. Perform a threefold chain of work, operational, tactical, and strategic, supporting internal customers and leadership with enterprise-wide insights to support business transformation and optimisation. Utilise business architecture frameworks, industry methods, and modelling tools to perform enterprise analysis, develop capability maps, value streams, and process models, and deliver recommendations to improve effectiveness and efficiency across the business.

Responsibilities

Stakeholder Engagement

• Engage with senior leaders to identify cross-functional opportunities, understand enterprise impacts, and align operational initiatives with strategic intent.
• Act as a trusted advisor to executive leadership for enterprise insights and cross-cutting business analysis.
• Participate/Lead forums and strategic engagements across verticals to ensure collaboration and integrated planning.

Business Requirements Identification

• Elicit complex business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.
• Describe Business Requirements, processes and data in an agreed format and following agreed methods.

Needs Assessment

• Uncover emerging issues or needs, identifying potential causes, barriers and key stakeholders as well as related issues.

Analysis of "As Is" and "To Be"

• Document complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

Continuous Improvement

• Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.
• Identify shortcomings in processes, systems and procedures, and develop solutions to problems within an assigned unit or discipline with assistance/ guidance from senior manager.

Business Case

• Manage the delivery of feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.
• Influence discussion about solutions, projects and initiatives based on analysis of relevant business domains.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Enterprise Architecture

• Develop a strategic business architecture plan ensuring capabilities, value streams, business processes and related features are priotised appropriately.
• Estimates are reliable, benefits can be realised, and design activities are proactively monitored and tracked to meet planned time frames and the overall architecture plan.

Leadership and Direction

• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.
• Provide mentorship to others aligned to the business architecture strategy.

Education

• Business Analysis, Matric / Grade 12/ SAQA Accredited (Essential)

Experience

• 5 -  8 years' BA experience (Essential); 3 years' experience within the financial services industry with exposure to complex systems and procedures (Essential); Experience working in an Agile environment using Agile principles and methodologies (Essential). 1 - to 3 years' experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (Advantageous)

Deadline:29th August,2025

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Job Purpose

• Deliver and support sound quality of claims decision making, prevent fraud and manage expenditure through the validation of claims by using expert abilities in various fields of investigation. Ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so in order to assist in achieving the required operational targets.

Responsibilities

Needs Assessment

• Explore issues or needs, establishing potential causes and barriers as well as related issues.
• Supervise and guide the validation and investigation of claims and applying expertise, utilising resources (e.g. police, supplier etc.) and interviewing customers as well as other parties.
• Analyse specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance and productivity of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Organizational Capability Building

• Use the organisation's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others in own area of expertise to enable others to improve performance and fulfill personal potential.

Data Collection & Analysis

• Ask questions, collect data from a variety of sources, analyse information and decide the best course of action.
• Provide guidance and make decisions according to established criteria to ensure standardisation across the organisation by accurately administrating and underwriting claims.

Work Scheduling and Operational Compliance

• Contribute to optimise work practices and procedures by maintaining an acceptable workload in order to get the job done, coordinating with support services. 
• Ensure claims are finalised within the set parameters (turnaround time, terms and conditions applied accurately).

Customer Service

• Act as first-line supervisor of a team providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.
• Uphold agreed service level agreements and ensuring customer satisfaction and retention.

Operational Compliance

• Maintain and renew a knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.
• Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
• Highlight shortcomings in compliance processes, systems and procedures and suggest and develop ad hoc improvements. Work is focused on an assigned unit or discipline.

Stakeholder Engagement

• Effectively build, maintain and manage relationships with service providers and suppliers, colleagues, internal and external customers.

Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals.

Administration

• Produce, update and provide best practice support to Loss Adjustors on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.
• Ensure accurate administration and underwriting of claims.
• Maintain an acceptable claims expenditure ratio by finalising and adjusting claims accurately.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory Examination (Essential); Science (Mechanical / Physical), Mathematics and African Language (Advantageous); Relevant diploma or qualification for the role; for example Forensic Investigation Diploma / Insurance Institute qualification (Advantageous)

Experience

• 5 or more years work experience in any investigative work/ police / forensic / audit (Essential). 2 to 3 years experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (Essential)

Deadline:3rd September,2025

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Job Purpose

• Obtain information from insured or designated persons for the purpose of validating claims using all resources available.

Responsibilities

Customer Management (Internal)

• Help manage customer by carrying out standard activities to complete the customer request.

Data Collection & Analysis

• Ask questions, collect data from a variety of sources, analyse information and investigate claim.

Work Scheduling and operational compliance

• Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA.

Administration

• Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.

Correspondence

• Respond to routine requests using telephonic conversation or emails (internal and external).

Document Management

• Create, organise and maintain files containing the correspondence relating to policies and matters.

Document Preparation

• Prepare and manage claim documentation for customers.

Up-sell Customer Propositions

• Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional

Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Regulatory Exam 5, dependent on DOFA date (Essential); Full 150 STI credits, dependent on DOFA date (Essential); CPD hours (Essential); Class of Business Certificate (Advantageous); Degree and/or diploma in business/marketing (Advantageous)

Deadline:1st September,2025