Senior Cloud Engineer at Telesure Investment Holdings (TIH)

Job Purpose

• Configure, maintain and administrate Microsoft Azure and 0365.  Drive the company wide adoption of the Microsoft cloud stack and customise this to suit business needs, educate and maintain the systems involved. Assist to determine the strategy and aid the lifecycle management of all related technologies from incubation to end of life planning.

Responsibilities

Advanced Infrastructure Support

• Maintain a large cloud based infrastructure support area, developing a user support plan and delivering activities and solving complex issues to meet infrastructure support standards. Provide technical support and troubleshooting for TIH internal clients via face to face, telephone, email, web conferencing and remote sessions. Maintain strong internal customer rapport and excellent, timely communication. Ensure system availability, functionality, integrity and efficiency, and maintain system configuration and documentation. Install and administer specialist infrastructure hardware, and software applications. Including system fixes, updates, and enhancements and aid in strategic planning and execution.

Enterprise Infrastructure Modernisation

• Drive advances in technologies and architectures to increase the value delivered by technology and digital capabilities, either through improvements to the efficiency of  technology environment or through those that reduce the total cost of technology operations. Recommend and participate in activities related to the design, development and maintenance of the digital capabilities within the enterprise architecture.

Operational Compliance

• Ensure that business activities within the area of responsibility comply with relevant external regulatory and/or voluntary codes and with internal policies and procedures to minimise business risk and to protect the reputation of the organisation; manage O365, Azure, AWS tenants and all sub systems and services.

Applications Software Maintenance

• Monitor, identify, and correct the most complex software defects to maintain fully functioning applications software; ensure system availability, functionality, integrity and efficiency, and maintain system configuration and documentation; optimise and maintain performance, housekeeping, availability, serviceability, and recovery. perform troubleshooting, analysis of alerts, and repairs.

Information Security

• Lead in detecting and analysing security incidents including attacks, breaches, and identified vulnerabilities and remediate any security gaps in line with the security incident management procedure. Implement security procedures, as directed by security team.

IT Requirements Identification

• Elicit the most complex IT requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.

Advanced Systems Architecture

• Create/manage architecture storyboards/viewpoints that articulate IT requirements.

Internal Client Relationship Management

• Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.

Organisational Capability Building

• Use the organisation's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organisation in own area of expertise to enable others to improve performance and fulfill personal potential.

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports. Report (weekly) on database server health to management.

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Proactively stay up to date with all the latest technologies concerning advanced infrastructure.

Supplier Management

• Maintain day-to-day contact with business-critical suppliers and respond to complex incidents with suppliers or supplies/ services to analyse performance and provide feedback on key supplier management indicators.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Relevant industry certifications, such as Security+ ,CEH, MSCE, MCSA or equivalent, (Essential); University degree in an information technology or related domain (Advantageous); Relevant Industry certification; OSCP or alternative in offensive or defensive security certifications (Advantageous); Relevant system / IT engineering certifications in on prem or cloud environments (Advantageous)

Experience

• 7 - 10 years of experience in a technical role with the last 3-4 years focused on Microsoft/AWS cloud solutions (Essential); 4 years’ experience having deployed projects, architecture, design, implementation, and/or support (Essential); Experience in Financial Service Industry (Advantageous).

Deadline:28th August,2025