Manager: EUM at TWK Agri

Responsibilities and Duties

• Identify and pursue new business opportunities by understanding client insurance needs
• Grow our broker network and support new brokers using the EUM platform
• Lead and manage relationship managers, junior representatives, and broker networks
• Maintain a strong understanding of personal and commercial short-term insurance products
• Provide product guidance and support to internal teams
• Oversee the claims team, ensuring efficient claims processing and fair settlements
• Negotiate claims with policyholders and external stakeholders
• Supervise the underwriting team to ensure proper risk evaluation and regulatory compliance
• Manage the administrative team handling renewals, endorsements, and general servicing

Qualifications and Skills

• Matric / Grade 12
• Relevant tertiary qualification (advantageous)
• Proven experience in short-term insurance, preferably in a leadership role
• Strong communication and interpersonal skills
• Analytical thinking and the ability to assess risks and performance
• Effective problem-solving abilities, especially in claims and underwriting
• Solid understanding of sales, client relationship management, and business development
• Computer literacy and comfort with insurance systems and platforms