Manager: Facilities Management Operations (3029) at The South African National Roads Agency (SANRAL)

MINIMUM REQUIREMENTS

• Bachelor's Degree/ Higher Diploma (NQF Level 7) in Facilities Management, Property Management, Engineering, Construction Management or another Built Environment discipline.
• At least eight (8) years of related experience in facilities management
• At least five (5) years' management experience.
• Certification: Project Management
• Professional Registration: Professional Membership with South African Facilities Management Association (SAFMA).

TECHNICAL COMPETENCIES

• Knowledge of Strategic Facilities Management and Integrated Facilities Management (IFM) principles.
• Knowledge of operational planning, workplace management and service delivery.
• Knowledge of contract administration, SLA management and supplier performance.
• Knowledge of budgeting, cost control and financial reporting.
• Knowledge of PFMA, Treasury Regulations, OHS Act and governance frameworks.
• Knowledge of operational risk management and business continuity planning.
• Knowledge of SAP, IWMS, CAFM, Microsoft 365 and Power BI.
• Knowledge and training in Occupational Health and Safety.
• Ability to lead Facilities Management operations nationally.
• Ability to manage operational budgets.
• Ability to manage outsourced contractors and service providers.

KEY RESPONSIBILITIES

Facilities Operations Management

• Support implementation of the Facilities Management Strategy.
• Coordinate and Develop Facilities management business plans, SLA and client engagement.
• Lead the operational delivery of Facilities Management services across the national portfolio.
• Coordinate provincial Facilities Management operations.
• Coordinate operational resources and service delivery priorities.
• Monitor operational KPIs and service delivery standards.
• Ensure consistent implementation of operational procedures
• Drive operational efficiency and continuous improvement.

Integrated Facilities Services Management

• Manage integrated hard and soft Facilities Management services.
• Coordinate outsourced Facilities Management service providers.
• Monitor compliance with Service Level Agreements (SLAs).
• Ensure workplace services meet business requirements.
• Standardise operational practices nationally.
• Promote customer-focused service delivery.

Contract & Supplier Performance Management

• Manage contractor operational performance.
• Conduct SLA and KPI performance reviews.
• Monitor contractor compliance with contractual obligations.
• Resolve operational contractor issues.
• Support procurement and contract mobilisation.
• Maintain supplier performance records.

Financial Management & Operational Governance

• Prepare and manage operational budgets.
• Monitor operational expenditure.
• Ensure compliance with PFMA, Treasury Regulations and SANRAL policies.
• Benchmarking and adoption of industry best practice.
• Prepare operational reports and dashboards.
• Coordinate audit actions.
• Drive operational governance.

Risk, Compliance & Business Continuity

• Manage operational risk.
• Ensure Occupational Health and Safety compliance.
• Coordinate Business Continuity activities.
• Support emergency preparedness.
• Monitor statutory compliance.
• Drive operational resilience.

Stakeholder Leadership & Operational Excellence

• Build relationships with internal and external stakeholders.
• Lead Facilities Management operational meetings.
• Drive innovation and continuous improvement.
• Lead and develop operational teams.
• Promote service excellence.

Closing date for applications: 12 October 2026