Manager: Field Loss Adjusting (Building Assessing Manager) at Nedbank

Job Purpose

• We are seeking an experienced professional to support business objectives by managing the end to end loss adjusting fulfilment of requests from clients and staff. The role focuses on driving optimal operational delivery, maintaining excellent client satisfaction, and ensuring effective risk management within Nedbank Insurance.

Job Responsibilities

People Management & Development

• Implement and drive the Performance Management process across the team.
• Manage a team of loss adjusters
• Give technical advice and guidance
• Manage over mandate claims
• Develop and update succession plans bi-annually.
• Build and maintain talent and succession pipelines.
• Conduct regular team touch-base meetings and communicate changes and requirements.
• Manage telephone and travel expense adherence to company policies.
• Monitor and manage absenteeism, ensuring compliance with leave policies and applying appropriate consequence management.
• Facilitate career discussions to support employee development and career paths.
• Drive transformation initiatives and ensure annual targets are achieved.

Operational & Service Delivery Management

• Actively collaborate with the key stakeholders
• Oversee the internal loss adjusting and project management teams to ensure client service expectations are consistently met.
• Ensure administrative and operational teams maintain daily productivity.
• Plan, forecast, and measure daily workload volumes versus output.
• Drive the completion and accuracy of departmental statistics to support effective daily management.
• Allocate work based on departmental targets and individual team member skill sets.
• Monitor and enforce daily, weekly, and monthly productivity targets to ensure 100% efficiency.

Financial & Cost Management

• Manage teams expenses and variance reporting.
• Drive cost-effectiveness through effective capacity planning.

Business Insights & Risk Management

• Analyse industry trends and communicate insights to the business.
• Identify risks, implement controls, and drive innovative assessment methods.
• Contribute to strategic business development initiatives, including salvage management and straight-through processing enhancements.
• Provide technical guidance on assessment-related matters.
• Support the development and updating of strategies across the business unit.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• B.Degree in Quantity Surveying / Construction Management / Engineering / Building Technology

Minimum Experience Level

• 5 years’ experience in a loss adjusting environment with strong knowledge of building claims.
• 3 years of people management experience.

Technical / Professional Knowledge

• Strategic planning
• Budgeting
• Financial Accounting Principles
• Performance management
• Business administration and management
• Business principles
• Business terms and definitions
• Communication Strategies
• Staff resource planning
• Operations planning
• Employee training/development
• Diversity management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Governance, Risk and Controls
• Change management
• Principles of project management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Service level agreements
• Consumer behaviour
• Client Service Management
• Client service principles
• Organisational systems

Behavioural Competencies

• Building Partnerships
• Planning and Organizing
• Building talent
• Delegation and Empowerment
• Coaching
• Leading Change

Closing Date: 17 February 2026