Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
Advert Closing Date: 07/02/2026
go to method of application »
Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
Advert Closing Date: 06/02/2026
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Job Purpose
- We are seeking an experienced professional to support business objectives by managing the end to end loss adjusting fulfilment of requests from clients and staff. The role focuses on driving optimal operational delivery, maintaining excellent client satisfaction, and ensuring effective risk management within Nedbank Insurance.
Job Responsibilities
People Management & Development
- Implement and drive the Performance Management process across the team.
- Manage a team of loss adjusters
- Give technical advice and guidance
- Manage over mandate claims
- Develop and update succession plans bi-annually.
- Build and maintain talent and succession pipelines.
- Conduct regular team touch-base meetings and communicate changes and requirements.
- Manage telephone and travel expense adherence to company policies.
- Monitor and manage absenteeism, ensuring compliance with leave policies and applying appropriate consequence management.
- Facilitate career discussions to support employee development and career paths.
- Drive transformation initiatives and ensure annual targets are achieved.
Operational & Service Delivery Management
- Actively collaborate with the key stakeholders
- Oversee the internal loss adjusting and project management teams to ensure client service expectations are consistently met.
- Ensure administrative and operational teams maintain daily productivity.
- Plan, forecast, and measure daily workload volumes versus output.
- Drive the completion and accuracy of departmental statistics to support effective daily management.
- Allocate work based on departmental targets and individual team member skill sets.
- Monitor and enforce daily, weekly, and monthly productivity targets to ensure 100% efficiency.
Financial & Cost Management
- Manage teams expenses and variance reporting.
- Drive cost-effectiveness through effective capacity planning.
Business Insights & Risk Management
- Analyse industry trends and communicate insights to the business.
- Identify risks, implement controls, and drive innovative assessment methods.
- Contribute to strategic business development initiatives, including salvage management and straight-through processing enhancements.
- Provide technical guidance on assessment-related matters.
- Support the development and updating of strategies across the business unit.
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- B.Degree in Quantity Surveying / Construction Management / Engineering / Building Technology
Minimum Experience Level
- 5 years’ experience in a loss adjusting environment with strong knowledge of building claims.
- 3 years of people management experience.
Technical / Professional Knowledge
- Strategic planning
- Budgeting
- Financial Accounting Principles
- Performance management
- Business administration and management
- Business principles
- Business terms and definitions
- Communication Strategies
- Staff resource planning
- Operations planning
- Employee training/development
- Diversity management
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Governance, Risk and Controls
- Change management
- Principles of project management
- Business writing skills
- Management information and reporting principles, tools and mechanisms
- Service level agreements
- Consumer behaviour
- Client Service Management
- Client service principles
- Organisational systems
Behavioural Competencies
- Building Partnerships
- Planning and Organizing
- Building talent
- Delegation and Empowerment
- Coaching
- Leading Change
Closing Date: 17 February 2026
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Job Purpose
- To manage integrated and Enterprise-Wide risk across the business by ensuring that the Group Risk Frameworks, Policies and processes are embedded; operationalised and implemented within the business and provide advice and guidance to mitigate business risks, providing risk-based reporting and ensure that regulatory requirements are met.
Job Responsibilities
Risk Management – Advisory:
- Lead and enhance the BCB Cluster Fraud Landscape analysis, including end‑to‑end fraud process review and mapping, and fraud hotspot identification.
- Oversee the implementation of the Nedbank’s fraud risk management and compliance and applicable policies and frameworks within the BCB Cluster, including scenario reviews.
- Ensure compliance with regulations and prevent losses by facilitating risk management in the business and by engaging with relevant stakeholders regarding risk related issues.
- Contributes and consolidates the cluster Integrated Financial Crime Risk Assessment, and tax evasion risk assessments.
- Contributes to the development of new products and services, through identification and assessment of risk, in the form of fraud risk assessments.
- Contribute to key risk appetite decisions as the Cluster Fraud Risk representative.
- Provides risk oversight and input into product, process, and system reviews, ensuring risk alignment across BCB. Ensure business processes and systems are functioning by identifying and documenting risks.
- Develop risk plans that enable the implementation of the business strategy by breaking it down into targets and obtaining approval of plan from relevant strategic committees such as EXCO; ERCO; BUCC; OPCOM etc.
- Mitigate risks by providing the business with relevant information; guidance and advice based on regulatory standards; compliance and audit findings.
- Evaluate and analyse area audit findings and management improvement comments; by assessing whether actions will result in improvement and by making recommendations.
- Ensure improvements on identified risks by engaging with business; understanding risks and by creating action plans.
Risk Management – Assurance:
- Keep business updated on a regular basis and analyse information generated from the risk exercises by ensuring that risk monitoring exercises across the business take place and are in line with all known risks.
- Facilitate and manage the cluster’s Fraud Risk profile through risk-based control adequacy reviews.
Stakeholder Management:
- Develops roles & responsibilities frameworks across 1LOD, 2LOD, and GFCFS for fraud‑related processes. Works with GFCFS to define service‑level expectations, escalation principles, and communication rhythms for fraud cases.
- Build relationships; by reporting risk issues and by providing risk related information and risk profile reports to strategic committees; as per the Group Risk Framework.
- Share information and knowledge with stakeholders; peers and team to by driving awareness campaigns.
- Build and maintain relationships with clients and service providers through attending meetings and utilising networking opportunities.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Job Responsibilities Continue
Innovation and Automation
- Improve work processes; productivity and reduce costs by offering innovative ideas and input to Group Risk and/or stakeholders and through soliciting input from managers and colleagues.
- Deliver innovative solutions and continuous improvements through thought leadership and leveraging global cutting-edge techniques to ensure competitive advantage in fraud risk management.
Governance and Oversight
- Ensure alignment of area business processes to the Group Risk Framework by participating and providing information to Nedbank Risk Committees.
- Operationalise the Nedbank Group Risk Framework; ensuring adequate risk reports generated; risk meetings held and risk processes aligned with group.
- Ensure the business fully complies with risk standards by revising cluster risk process guidelines.
- Report on the overall effectiveness of the governance, risk and internal control framework of the Group.
General:
- Meet financial objectives by containing costs.
- Support the achievement of the business strategy; objectives and values by understanding Nedbank risk strategy and Cluster Plan.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Contribute to a culture conducive to the achievement of transformation goals (targets) and support business strategies that improve corporate image by participating in Nedbank Culture building initiatives (e.g. Surveys etc.).
- Achieve business strategy by participating and encouraging others to participate in and support corporate social responsibility initiatives.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Bachelor of Commerce, B. Comm Forensic Accounting, CA (SA)
Preferred Certifications
Minimum Experience Level
- 3+ years’ experience specifically in financial crime or fraud risk management, including identifying fraud‑related risks in business processes, assessing control weaknesses, reviewing financial information for anomalies, and contributing to fraud‑focused risk assessments.
- Banking experience that includes working with regulatory requirements and understanding governance expectations.
- Ability to execute independently, manage deliverables, handle competing priorities, and convert analysis into actionable outcomes.
- Experience engaging with multiple business areas and supporting risk‑related decision‑making.
- Exposure to fraud or financial crime risk indicators, including reviewing financial information for irregularities.
Technical / Professional Knowledge
- Banking knowledge
- Business Acumen
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Principles of project management
- Relevant regulatory knowledge
- Business writing skills
Closing date: 11 February 2026
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Job Purpose
As the Risk Manager: Financial Risk, you will provide expert advice, strategic insights, and operational support across a broad spectrum of financial risk areas, including:
- Underwriting, Pricing & Reserving
- Reinsurance
- Solvency & Liquidity
- Policyholder and Shareholder Investment Risk
- Credit Risk (reinsurers & investment instruments)
- You will be responsible for leading the ORSA process, managing financial risk frameworks, engaging with regulatory bodies, and overseeing governance structures.
- The role also includes managing the externally appointed Heads of Actuarial Control Functions and leading a team of Financial Risk Officers.
- This is a high‑impact, senior role suited to a seasoned actuarial and risk professional dedicated to excellence, integrity, and proactive risk management.
Job Responsibilities
- Support the Insurance Executive and Insurance CRO in embedding a robust risk management culture within the business.
- Provide independent assessment and reporting of financial risks to executive management, risk committees, the Board and relevant stakeholders.
- Facilitate the ORSA process including scenario generation; coordinating inputs and compiling the report; facilitate approval and submission.
- Manage the implementation and influence improvement of financial risk frameworks, policies, and processes aligned with Nedbank’s risk frameworks and regulatory requirements, including insurance industry requirements.
- Facilitate the risk management activities relating to the processes for managing financial risks with support from the ERM risk team within the governance team, including:
- Lead risk assessments, scenario analyses, and Key Risk Indicator (KRI) development to ensure proactive risk identification and mitigation of both threat risk and opportunity risk within the portfolio.
- Conduct monitoring and control effectiveness reviews (assurance)
- Manage the relationship with externally appointed Heads of Actuarial Control Functions, including their scope, and budget.
- Administration of the Actuarial Control Committee.
- Facilitate the development and annual review of risk appetite statements and metrics across the financial risk universe.
- Design and implement the capabilities within the financial risk team to complete independent validation of models that are not subject to HAF review as well as independent review of model governance for those models that are subject to HAF review.
- Monitor regulatory changes (with assistance from the Compliance team) and ensure timely communication and adaptation within the insurance business.
- Conduct regular environmental scanning for identification of emerging risks.
- Engage with internal and external auditors, regulators, cluster risk specialists and other assurance providers, as required.
- People management: Manage team of Financial Risk Officers responsible for the implementation of financial risk requirements in the business.
- Contribute to a culture conducive to the achievement of transformation goals.
People Specification
- Strong analytical and problem‑solving skills
- Excellent communication and stakeholder influence
- Strategic thinker with high attention to detail
- Strong ethics and integrity
- Ability to manage pressure and multiple priorities
- Deep understanding of actuarial and regulatory risk environments
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- CERA, FRM
- FASSA
- B.Degree in Actuarial Science, Mathematics Science, Internal Auditing
Essential Certifications
- Member of Institute of Risk Management of South Africa and/or Compliance Institute of South Africa
Preferred Certifications
- Chartered Enterprise Risk Actuary (CERA ) or Financial Risk Manager (FRM)
- FASSA
Minimum Experience Level
- 10 years' experience in Actuarial teams
- 5 years' experience in a risk capacity such as a Internal Audit, Risk Function or part of an Actuarial Control Function team
- Fully or almost (maximum 2 exams left) qualified Actuary (FASSA)
- Experience in reserving, IFRS17 and SAM is beneficial.
Technical / Professional Knowledge
- Banking knowledge
- Business Acumen
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Principles of project management
- Relevant regulatory knowledge
- Business writing skills
Behavioural Competencies
- Communication
- Continuous Learning
- Decision Making
- Facilitating Change
- Influencing
- Technical/Professional Knowledge and Skills
Closing Date: 18 February 2026
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Job Purpose
- To originate and provide deal flow across all relevant product areas of Nedbank Corporate and Investment Banking (NCIB) and the Nedbank Group within the KwaZulu-Natal region, with accountability for the direction, market growth, and sustainable performance in this region.
- This role requires you to own and manage a portfolio of key clients in KwaZulu-Natal, as well as actively grow the client base within the Corporate and Investment Banking (CIB) suite.
- As the regional head, you are responsible for driving returns for the bank, while maintaining and continuously improving high levels of client service, tailored to the unique market dynamics and opportunities within KwaZulu-Natal.
Job Responsibilities
- Identify and drive new client acquisitions relating to the region through strategic oversight on action plans to targeted unbanked clients.
- Actively identify new transactions within the region and involve relevant product areas timeously to generate deal flow.
- Drive collaboration across all areas of NCIB and manage key stakeholders internally (at relevant product areas, including amongst others Property Finance, Investment Banking, Markets, Credit, Transactional Services, Compliance) to ensure delivery of sustainable and innovative client solutions.
- Lead the regional team to explore new opportunities, enhance returns and track and monitor performance against budgets.
- Identify leads and manage Client Service Teams (CSTs) to execute opportunities across the CIB suite of products.
- Prepare and manage Regional or Sector Plans by continuously engaging client executives to understand their short to medium term strategies and ensure that internal systems, process, services and solutions are aligned.
- Entrench the Client Coverage Model within CIB through increased deal flow, improving client centricity and becoming trusted advisors to our clients.
- Support an effective people strategy for Client Coverage through active involvement in key HR processes and by building a high-performance team via coaching, performance management, and strategic workforce planning.
- Take accountability for directly managing a sub-set of the region’s or sector’s key clients, driving end-to-end origination and execution activities as well as relationship building activities.
- Ensure that client service issues are proactively resolved in a timely manner.
- Advance the Regions external positioning through driving the development of thought leadership material (articles, reports, interviews, etc.).
- Ensure returns of the region are in line with CIB targets pertaining to Headline Earnings, GOI, ROE, RoRWA.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant Masters degree / CA(SA) / CFA
Minimum Experience Level
- Minimum 8 years' business experience, knowledge of corporate and investment banking and relevant sector experience.
Technical / Professional Knowledge
- Business Acumen
- Client Service Management
- Communication Strategies
- Industry trends
- Sector knowledge and specialisation
- Banking procedures
- Financial Accounting Principles
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Stakeholder management
Behavioural Competencies
- Business Acumen
- Customer Focus
- Building Networks
- Strategic Planning
- Creating a Culture of Trust
- Influencing
- Building Customer Relationships
- Decision Making
go to method of application »
Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
Advert closing date: 10/02/2026
Method of Application
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