Jobs at Sun International

Job Description

•  The ESG Manager for Sun International will be responsible for leading the development, monitoring and recording of the Environmental, Social and Governance programme, policy and procedures.
• This will include providing technical expertise on key issues related to environmental and social impact assessment and on sustainability risks in the design, preparation and implementation of operations with the aim of providing opportunities to gain competitive advantage, effectively manage risk and increase stakeholder value creation in a manner which fully protects Sun International and its subsidiaries’ interests.
• The role will be required to partner with Sun International leadership and management and external authorities to understand and support the overall business strategy and objectives, monitor ESG processes and then make necessary recommendations for any change in policy, procedure and implementation of new systems aligned with the business roadmap, in line with Company standards, statutory and regulatory requirements.
• This role will be required to ensure all practices are in line with policy, frameworks and tools based on researched leading and industry practice, and to drive solutions and provide insights to advise, enable and support informed decision-making and mitigation of risk.

Core behavioural & Technical / proficiency competencies

• Advanced written and verbal communication skills
• Proficient skills in MS Office
• Working knowledge and application of legislation and regulations (Company’s Act, Financial, labour legislation, SHE Acts)
• Working knowledge of Legislation and Regulations around gaming and hospitality
• In-depth knowledge of the industry
• Energy and sustainability
• Policy formulation
• Internal controls and corporate compliance
• Report writing
• Auditing
• Risk assessments
• Risk Reporting and trend analyses
• Business & Financial Acumen
• Presentation skills
• Conceptual and analytical skills
• Influencing and Asserting
• Organising and control

Job Requirements

Qualifications:

• Bachelor’s Degree in Environmental management, engineering or other related fields

Experience:

• 8 years experience in business administration, audit, sustainability or other related field
• Experience in identifying environmental and social risk issues and developing mitigation measures to ensure operational compliance
• Experience performing ESG reporting or advisory work with frameworks and ratings (i.e. GRI, CDP)
• Project management experience

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Job Purpose

• The Assistant Operations Controller is responsible to co-ordinate, control and record the inventory and stock control processes within the business unit, to ensure the correct governance over operational stock and operating costs, in line with Company policies and procedures and legislative requirements. 

Key Performance Areas

• Receipt of Stock
• Place orders in line with operational requirement, order quantities, authorization, and par levels.
• Check all deliveries against the order and document any necessary changes with respect to returns, price deviations, over/under deliveries.
• Conduct quality checks of stock received and provide escalate to the outlet manager on all problems encountered with suppliers around the quality of products supplied.
• Document any variances with respect to returns, price deviations, over/under deliveries and communicate these to outlet manager.
• Submit all documents raised to the outlet manager for review and authorization and maintain accurate records of all transactions and transfers in/out for various outlets.
• Check storage and rotation of stock (FIFO)
• Do daily spot checks on stock items and investigate any discrepancies to system figures
• Identify and escalate any deviations or cost inefficiencies against theoreticals by working with the managers to understand reasons for variations
• Participate in all mandatory stock takes according to procedure, and investigate variances with explanations to the warehouse manager.
• Report weekly on the running of the inventory group for a specific areas / outlets (including problems entailed / stock shortages etc.)
• Identify and escalate any non-adherence to internal controls or stock deviations, identifying possible reasons when results differ from anticipated results
• Cost Control
• Report on price changes or deviations during the receiving of goods and capturing of invoices
• Raise the purchase order requisitions as per the F&B operations needs and par levels of warehouse
• Capture and update all new menu recipes and costings in IFS
• Complete monthly cost management reports
• Advise on abnormal trends in consumption
• Client Engagement
• Maintain a good working relationship with all operational departments
• Liaise with Chefs, Floor and Outlet Managers with regards their requirements as well as new products, discontinued products, and any other relevant info with regards stock. 

Job Requirements

Education

• 2 Year Diploma in cost management, stock control and / or procurement. 

Experience

• 1 years’ experience in a similar position in cost control or operations control
• Experience / exposure to the hospitality industry 

Skills and Knowledge

• Problem-solving
• Controlling people and non-people resources
• Planning
• Developing relationships
• Checking skills / Attention to detail
• Working with information (agreements, laws, regulations, statistics)
• Reviewing / evaluating information and data
• Clerical Administration skills
• Operational Product knowledge (F&B, Housekeeping, Operating supplies & equipment)
• Cost control processes
• Stock control procedures
• SHE legislative requirements
• English Written and verbal communication skills
• Numerical skills
• Vendor Relationships
• Proficient computer skills (MS Office; Micros, IFS) 

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Main Purpose of the job:

• The Compliance Manager will be responsible for the proactive auditing, monitoring, and assurance of regulatory and governance processes for the business unit in terms of gaming, FIC (anti-money laundering) and responsible gaming practices, as well as prescribed non-gaming business practices against statutory and regulatory standards, such as but not limited to POPI, Consumer Protection Act, anti-bribery, and corruption, OHSA and environmental legislation.
• The role will provide guidance and support to the business, regarding core regulatory compliance aspects and to ensure that new product development meets all regulatory requirements and standards, and that such products are successfully implemented within the unit.

Duties and responsibilities include:

• Develop own knowledge of business strategies and decisions, deals and service offerings as required by the business
• Analyze and research the implication of laws, legislation, etc., that may affect the unit’s compliance governance, highlighting these with management
• Consider the impact of regulatory changes, identifying risks and highlighting these with management, making recommendations around application of new regulations for the business’s internal regulatory standards ensuring these are implemented and embedded into operations
• Review, update and communicate on all unit SOPS and ICS processes
• Project manage the auditing and implementation of new and changing regulations and compliance e.g., POPI, Consumer Protection Act and Financial Intelligence Centre Act.
• Works with internal stakeholders (gaming, security, internal and external auditors) to identify risk areas and address these
• Support the development and review of relevant internal controls, standards and operating procedures and the practical application in line with regulatory requirements
• Facilitate the implementation of the compliance and regulatory awareness program me(s) and embed compliance monitoring tools
• Develop and maintain the risk management compliance program me, internal control systems and standard operating procedures
• Develop and update policies and procedures around responsible gambling
• Update templates and tools to reflect current trends, regulatory amendments, and legislation
• Communicate regulatory and legislative changes, as well as updated policies and templates to all relevant stakeholders
• Measure operational practices relative to standards through the implementation of regular and proactive compliance audits and monitoring
• Conduct analyses of business data, pick up on trends and practices to identify compliance weaknesses and make recommendations and propose initiatives to remedy such weaknesses
• Facilitates external audit processes and monitors the outcome of audit reports and remedial action
• Develop and update the compliance repositories with articles, processes, and other relevant information
• Assist in compiling quarterly board and management reports and distribute authorized reports to relevant parties
• Co-ordinate and update the Compliance Calendar with key milestones and deliverables
• Provides feedback on any area of non-compliance to the GM and Group Compliance Manager, making recommendations to rectify any areas of concern
• Is the point of contact for all gaming regulatory authorities at the business unit
• Participates and attends meetings with local Gaming Board
• Prepare reports, statistics and updates regarding legislative changes and conditions of license's that impact the business including:
• Gaming Board reports
• Investigative/ Audit Reports
• Risk Reports
• Month end reports
• Facilitate the completion of applications and renewals of national key employee license's, gaming licenses, business licenses, liquor licenses, and music licenses.
• Prepare written responses to regulator authorities on challenges and concerns being experienced within operations
• Assist HR with resolving employee licensing issue with gambling boards, and maintain ongoing communication with regulatory authorities to facilitate approval of above licenses and answering of queries relative to applications
• Maintain an up-to-date database of all core licenses.

Job Requirements

Minimum requirements (Education and Experience)

• Bachelor’s degree in law, Auditing or Risk Management
• Gaming license 
• Minimum 8 years’ experience in a regulatory environment and / or administrative law
• Experience working with regulatory bodies

Skills and competencies

• Problem solving
• Integrating (Collaborating, Connecting and Consulting)
• Influencing
• Analyzing
• Decision-making
• Implementing Skills
• Managing Customer & Stakeholder relationships
• Emotional Maturity
• Managing Risk, Results and Relationships
• Able to work independently
• Advanced knowledge of Legislation and Regulations including gaming, FIC, POPI and SHE 
• Knowledge of Gaming Board license application and renewal processes
• Knowledge of Gaming Board regulations and requirements
• FIC (anti-money laundering) principles and application
• Money Laundering
• Anti-bribery and Corruption principles and application
• Auditing methodologies and protocols
• Protection of Personal Information principles and application
• Consumer Protection Act
• Financial & Business acumen
• Communication skills – written and verbal
• Proficient Computer Literacy skills (MS Office; EGS)
• Project co-ordination
• Administration skills

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Job Purpose

• The Payment Processing Manager is responsible to lead and oversee SunBet’s end-to-end payment operations, ensuring secure, efficient and scalable payment solutions across markets, while driving strategic initiatives, optimising performance, mitigating risks and delivering a seamless customer experience. 

Job Scope

• Lead and manage the end-to-end payment function, driving payment strategy, partner selection, process optimisation, risk mitigation and regulatory compliance across multiple markets
• Oversee cross-functional teams and stakeholders, ensuring efficient payment operations, performance monitoring and actionable insights to support business growth and scalable, secure payment solutions
• Conduct in-depth assessments of payment landscapes in various markets to determine preferred methods, infrastructure capabilities and regulatory constraint
• Recommend payment solutions aligned with customer needs, business models and expansion plans
• Track emerging trends in digital payments, fintech innovation and regulatory changes that may impact business operations
• Identify, compare and evaluate potential payment service providers, acquirers and gateways based on reliability, cost, conversion rates, settlement cycles and integration complexity
• Lead the selection and onboarding of new payment partners to support product launches or market expansion
• Collaborate with Product and IT teams to integrate new payment methods and optimise transaction routing
• Work with the insights team to constantly analyse the performance of payment methods to ensure they are working efficiently.
• Frequently report on the analytics of each payment method and reasons for their relative performance metrics.
• Ensure payment systems operate with high uptime, strong authorisation rates and minimal transaction failures
• Continuously refine payment flows to improve customer experience and reduce friction
• Identify and monitor payment-related risks, including fraud, chargebacks, regulatory non-compliance and operational failures
• Work with Payment Processing teams to enforce AML/KYC requirements, data security standards and local regulatory frameworks
• Implement or enhance fraud detection tools, rules and monitoring processes
• Support commercial negotiations with payment service providers and vendors, ensuring favourable pricing, SLAs and service agreements
• Maintain strong relationships with payment partners and escalate issues to ensure timely resolution
• Evaluate payment service providers performance regularly and recommend optimisation or replacement when needed
• Analyse transaction data to identify trends, measure performance and provide insights that support commercial and operational decisions
• Use data to recommend improvements to payment routing, risk filters, and provider configurations
• Identify opportunities to reduce payment-related costs through improved routing, fee negotiations or alternative payment methods
• Streamline internal payment workflows, dispute processes and reconciliation activities
• Standardise payment practices across markets for scalability and efficiency
• Partner with Processing teams to resolve payment issues and enhance troubleshooting processes
• Work with Finance teams to ensure accurate reconciliation, settlement tracking and dispute handling
• Support Product Marketing and Growth teams with insights on local payment preferences and conversion barriers
• Create SOP’s to sustainably manage the E-Payments area, its team, its responsibilities, its key stakeholders and all areas which pertain to the department.
• Oversee the payment processing team, fostering a high-performing, collaborative culture while driving accountability and professional development

Job Requirements

Qualifications

• B Degree in Business/Finance/Information Systems or related field 

Experience

• 8-10 years’ experience in digital payments, fintech, banking, e-commerce or financial operations
• Experience working with payment gateways, PSPs, acquirers, or digital wallet providers for both Crypto and Fiat currencies.
• Exposure to regulatory environments and compliance functions (e.g., AML, KYC, PCI)

Skills

• Analytical Thinking
• Problem-solving
• Stakeholder Collaboration
• Adaptability & Learning Agility
• Attention to detail
• Customer-centric mindset
• Communication & Influence
• Results orientation   
• Payment Systems Knowledge  
• Payment Gateway & Payment Service Provider Expertise
• API Integration Understanding
• Risk, Fraud & Compliance Knowledge
• Data Analysis & Reporting
• Vendor & Contract Management
• Operational Process Management
• Technical Troubleshooting 

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Job Purpose:

• The VIP Services Manager has the responsibility for the planning, management and delivery of the VIP services strategy, VIP guest experience and team management at unit level with the aim of growing relationships and VIP gaming revenues through the acquisition, recognition, reward and incentivizing of top-end gaming customers, in line with gaming regulations; legislative requirements and company standards.

Education:

• 3 Year Degree / Diploma in Business Management is preferred

Experience:

• Minimum of 5 years’ experience within a guest services management role.
• Experience in the Casino Industry.
• 3 years in VIP Personal Host position is an advantage
• Work conditions and special requirements:
• Ability to work shifts that meet operational requirements
• Domestic travel as required

Key Performance Areas:

Delivered VIP Growth, Acquisition  & Retention Plans:

• Understand the Unit and Group VIP strategies and align the Unit VIP services plan to personalise the services and offerings in line with customer preferences
• Collaborate with the General Manager in developing strategic objectives for the Unit’s VIP services which are aligned to specific deliverables. 
• Develop VIP business/customer growth through acquisition and retention strategies and targets
• Develop and analyse a customer segmentation plan to take advantage of acquisition, retention and growth opportunities and achieve financial goals
• Manage and utilise relevant marketing solutions to achieve targets (CRM)
• Compile a unit VIP and/or cluster events calendar that will support brand loyalty ensuring SI as the brand of choice for VIPs
• Monitor performance against targets on an ongoing basis (CRM)
• Motivate and mobilise the team to achieve targets
• Manage the achievement of milestones of VIP service targets and deliverables
• Identify and investigate new opportunities to optimise VIP services for the property
• Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Manage and allocate people and operational resources  
• Build and motivate a team of sales and relationship-focused VIP Personal Host team.
• VIP Customer Relationship Management  :
• Manage the end-to-end customer experience for all VIP and hosted gaming customers
• Manage the product and service standards in Prive and Sun Lounge operating areas
• Monitor and update the business unit with regards to current standard operating procedures and ensure compliance.
• Initiate personalise offerings in line with customer preferences as recorded in CRM
• Implement the VIP Personal Host Programme and promotional strategies 
• Establish guest needs and implement  action plans as per SOP ‘s and guest status
• Align campaigns and efforts with customer value accounts across acquisition, retention and growth segments.
• Utilise CRM to guide team activity and track performance.
• Implement solutions to improve overall customer experience and offerings to VIP customers to address identified gaps and opportunities.
• Set criteria for Bally Bag and Live Floor view system and ensure compliance
• Track and analyse feedback from clients with regards their experiences, taking any remedial action to address areas of concern with relevant stakeholders
• Engage with VIP customers and provide a customer experience that will support brand loyalty ensuring SI as the brand of choice 
• Host and entertain VIP gaming customers as required 
• Promote a culture that maintains the confidentiality of customer’s information in all gaming and CRM systems
• Develop and maintain a customer recognition programme to acknowledge special occasions including birthdays and other important dates

VIP Customer Experience:

• Manage and conduct meet and greet processes on the property
• Deals with escalations / complaints / conflict situations
• Be available to interact with VIP punters and guests when on-site
• Plan, manage and communicate on campaign objectives and plans to VIP team for co-ordination and implementation 
• Set parameters and criteria for the transportation and security of VIP customers
• Set criteria, conduct room checks and assess VIP hotel room readiness and standards
• Assess butler services and make recommendations to improve offering to VIP customers (Where available)
• Complete all expense claims 
• Manage the integrity and confidentiality of customer information in all programs
• Drive data base integrity and maintenance

VIP Analytics & Reporting:

• Completes the following reports:
• Exception reports/ journals 
• Monthly Financial Review reports
• Month end reports 
• Report on Acquisition customers through Bally live Floor view
• Analyze customer preference data reports from CRM on an ongoing basis
• Track, report and participate in the Completion of the “Event input template” for all functions and VIP initiatives
• Manage the individual VIP customer’s comp spend in line with the re-investment model and Group Comp policy, indicating offerings to activations in order to generate revenues

People Management:

• Develop and provide feedback on performance & development plans/contracts 
• Develop a skills matrix for the team
• Develop a training and development plan for the team
• Monitor HR reports/ compliance to HR standards
• Provide direction and support to all VIP services employees with regard to standards, VIP clients, etc.
• Provides motivation and leadership to promote positive working relationships
• Lead and oversee departmental communication ensuring employee and management interaction
• Recruit, select and manage talent in the VIP services department in line with Company standards.  

Budget Management:

Financial Management for the Unit VIP services function including:

• Budget 
• Cost management
• PIP and forecasting
• Revenue growth plans and performance
• Financial reporting for the function
• Develop and monitor discretionary expenditure, budgets and customer re-investment levels to achieve revenue and EDITDA targets.
• Stakeholder relationship management:
• Liaise with VIP Player development and Group VIP in formulating the targets and plans for the acquisition of new business and activations of inactive business
• Cooperate with other departments on the property to create exceptional Guest experiences and build strong relationships with key clients to ensure return VIP gaming business
• Continuously engage with clients to establish and grow loyal relationships for SI
• Coordinates the distribution of information to all relevant departments on the property
• Leads VIP meetings and provide relevant feedback and information to management and the department with regards challenges, business growth, play, etc.
• Collaborates with marketing with regards promotions within the Prive and Sun Lounge areas; as well as the co-ordination and execution of VIP events

Job Requirements

Education:

• 3 Year Degree / Diploma in Business Management is preferred

Experience:

• Minimum of 5 years’ experience within a guest services management role.
• Experience in the Casino Industry.
• 3 years in VIP Personal Host position is an advantage
• Work conditions and special requirements:
• Ability to work shifts that meet operational requirements
• Domestic travel as required

Core behavioral competencies

• Conceptualising skills
• Developing relationships
• Motivating others / gaining co-operation
• Decision-making
• Training; coaching; keeping abreast of new developments in field 
• Dealing with Customers including conflict management skills
• Analysing / Diagnosing statistics
• Reviewing - Assessing feasibility; assessing compliance; efficiencies
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
• Innovation and creativity
• Influencing & negotiating skills
• People Management
• Energetic, positive and service oriented leader

Technical competencies

• Advanced Written and Verbal English communication skills
• CRM systems
• Negotiating skills
• Networking skills
• Telephone skills
• Knowledge of Sun International
• Knowledge of gaming industry
• Manipulation of system data
• Listening
• Selling / Upselling skills
• Financial acumen
• Business acumen
• Team Planning
• Proficient Computer Skills – MS Office; EGS
• High levels of integrity