Consultant, Client Services at Standard Bank Group

Job Description

• To provide comprehensive and accurate investigation, diagnosis and resolution of all client inquiries, requests, compliments and complaints to maintain positive client experience and minimise risk and losses to CIB.

Qualifications

•  Matric, Diploma or Degree in Business Commerce, Consumer Services

Experience Required

• 3-4 years General client services and / or support capability with proficient technical experience.
• Client relationship experience preferred
• Experience resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders Proficient knowledge and / or exposure to Banking products, services and channels
• 3-5 years previous banking experience (must have)

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Checking Things
• Conveying Self-Confidence
• Developing Expertise
• Documenting Facts
• Embracing Change
• Establishing Rapport
• Examining Information
• Following Procedures
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Resolving Conflict
• Showing Composure
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Business Administration Skills
• Client Knowledge
• Client Relationship Management
• Client Retention
• Compliance
• Continuous Improvement
• Data Analysis
• Data Management (Administration)
• Information Management
• Product and Services Knowledge
• Risk Awareness
• Risk Management
• Written Communication