Jobs at M-KOPA

• We're hiring a Retail Team Lead to provide leadership across our service centres, stock depots, and sales points in South Africa — overseeing operations, driving customer experience standards, leading retail training, and managing the people and processes that keep our retail channel performing.

What the work actually looks like

• The breadth of this role is genuine. On any given week you could be reviewing service centre performance data, conducting a stock audit, coordinating a shop renovation, running a training session for retail staff, resolving a Freshdesk ticket escalation, and preparing a performance report for the Retail Operations Manager. No two weeks are identical, and that's by design.
• Customer servicing is a consistent thread — you'll monitor performance across service centres, stock points, and depots, and work closely with other teams to ensure customer issues are resolved without delay. When the standard slips, you'll identify it early and act
• Stock management sits firmly in your remit. You'll supervise stock controllers, oversee inventory tracking, implement stock control procedures, conduct regular audits, and coordinate with supply chain and warehouse to ensure replenishment happens on time. Discrepancies get investigated, not ignored.
• Shop management covers the physical and commercial aspects of M-KOPA's retail presence — brand execution, permits, look and feel, branding materials, and maintenance. You'll work closely with the Retail Senior Manager and Marketing to ensure every location reflects M-KOPA's standards and supports the customer experience we're committed to delivering.
• Training is a dedicated part of the role rather than an afterthought. You'll develop and manage the retail knowledge base, own the training schedule and materials, identify knowledge gaps across the team, and close them through structured training and process improvement. Your direct reports include Retail Trainers — which means your investment in training quality has a multiplier effect across the network.
• You'll also manage Customer Care Executives, maintain CASAT and SLA reporting, drive policy and process adherence across all locations, and support Depot Shop Owner activities including servicing, commercials, and commissions.
• People management runs across all of it — building rosters, conducting performance reviews, managing recruitment and onboarding, addressing employee relations issues, and creating the kind of team environment where people are motivated to perform.

What makes you ready for this

• Proven experience in a team leader or supervisory role within retail operations — with a demonstrated track record managing stock control, shop operations, and multi-site performance across service or depot environments
• Strong working knowledge of inventory management systems and retail operations processes — including stock auditing, SLA adherence, and the ability to identify operational gaps and implement practical improvements
• The organisational capability and leadership presence to manage a diverse team including Retail Trainers and Customer Care Executives — alongside the willingness to travel countrywide and the flexibility to handle a broad, fast-moving remit without losing quality on any part of it

go to method of application »

• M-KOPA is looking for a Sales Executive to recruit, lead, and grow a team of Direct Sales Representatives (DSRs) — putting M-KOPA's products into the hands of customers who genuinely need them, in communities you know better than anyone.

What the work actually looks like

• You'll be responsible for building and managing your own team of DSRs — recruiting the right people, coaching them up, and holding them accountable to performance standards that keep everyone growing. You'll monitor and evaluate DSR performance regularly, identify where individuals need support or development, and step in with the kind of hands-on coaching that turns an average month into a great one.
• Beyond the team, you'll develop local networks that open up new sales opportunities — relationships with community members, local businesses, and anyone who can help M-KOPA reach more customers in your area. You'll manage DSR inventory, ensuring your team always has what they need to operate effectively, and you'll submit weekly activity plans and reports to your Regional Manager so that your progress — and your team's — is always visible.
• The targets are real and the accountability is clear. This is a results-oriented role, and success is measured in numbers. But the way you get there — the relationships you build, the team you develop, the community presence you establish — is what makes this more than just a sales job.

What makes you ready for this

• A track record in sales — ideally in retail, fibre, insurance, or a comparable field-based environment — with experience managing or mentoring a team of agents or representatives and a demonstrable ability to drive performance through people, not just personal output
• Proven ability to build local networks and develop sales opportunities from the ground up, with the community knowledge, interpersonal skills, and self-motivation to operate independently in the field and consistently hit targets
• Strong practical skills across team coaching, inventory management, performance monitoring, and reporting — with the energy, reliability, and sense of ownership that a field sales leadership role demands
• Formal qualifications are welcome but not required. What matters is what you've done and what you can demonstrate.

go to method of application »

What you'll actually be doing

• Your week will look different depending on where you're needed. Some days you're delivering onboarding sessions for new agents, walking them through product knowledge and the sales approaches that actually convert in the field. Other days you're running refresher sessions with existing agents or working directly with cluster leaders on how to coach their own teams. You'll use a range of facilitation methods — role-play, digital tools, scenario-based learning — because you know that one format doesn't fit every room.
• Alongside the facilitation, you'll own the administrative side: maintaining accurate records of attendance and assessment results, tracking what's working and what isn't, and feeding those insights back to Regional Sales Managers and the wider sales training team. You'll help prepare and refine training materials, coordinate logistics across multiple sites, and flag gaps in content before they show up as performance problems in the field.
• The KZN geography means you'll be mobile — moving between training sites as needed. If you thrive on variety and don't mind being on the road, that's a feature, not a complication.

What you bring

• A diploma or degree in Sales, Business Administration, Training & Development, or a related field, paired with demonstrable experience in sales training, sales support, or a facilitation role.
• Proven ability to deliver engaging, results-oriented training sessions — you're comfortable in front of a room and skilled at adjusting your approach when the group needs something different.
• Solid working proficiency in Microsoft Office Suite, with the ability to manage training records, prepare materials, and track performance data accurately.

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What this role actually is

• The Regional Manager sits at the intersection of strategy and execution. You'll lead a team of Deputy Regional Managers — managers of managers — owning everything from sales performance and stock management to partner store relationships and campaign execution across your region. This isn't a role you oversee from a desk. It's a role where your visibility, your coaching, and your judgment in the field determine whether targets are hit or missed.
• You'll set direction for your DRMs and hold them accountable to it. You'll own regional forecasting, diagnose performance trends before they become problems, and deliver clear, insight-driven reporting to the Head of Sales. When campaigns drop from national, you translate them into territory-level plans that actually land. When stock levels drift, you're ahead of it. When a partner store relationship needs attention, you're in it.

What you bring

• A proven track record leading multi-territory sales teams — including managing managers — across FMCG, financial services, insurance, retail, or electronic device channels.
• Demonstrable experience driving channel performance across both field and in-store environments, with hands-on exposure to stock management, campaign execution, and retail partner relationships.
• Strong analytical capability: you use data to identify variance, build forecasts, and make decisions — not just to report upward.

go to method of application »

• We're hiring a Deputy Regional Manager to lead a team of Field Sales Managers and Sales Executives on the ground — driving the kind of sales performance that doesn't just hit targets, but builds the customer base M-KOPA's next growth phase depends on.
• The Deputy Regional Manager sits at the centre of field execution — close enough to the ground to understand what's happening and senior enough to shape what happens next.

What this role actually looks like

• Day to day, you'll be managing a team of Field Sales Managers and Sales Executives — directly involved in their performance, their development, and when necessary, their recruitment. You'll define KPIs across your sales teams, build the operational performance reporting that keeps everyone accountable, and implement incentive commission programmes that keep motivation high and tied to the outcomes that matter.
• You'll be the person who ensures every agent in your teams is fully equipped — trained on M-KOPA's sales methods, customer onboarding processes, and the product knowledge that makes the difference between a curious prospect and a committed customer. You'll also make sure the basics are never overlooked: that agents have what they need, from sales tools to territory clarity, to show up ready every day.
• Beyond day-to-day management, you'll define territorial and operational coverage plans for your sales force, track sell-outs across all channels, and develop the sales strategies — including expansion into new territories within your region — that keep M-KOPA's footprint growing. You'll work closely on sales forecasting, channel performance reporting, and the kind of data-driven insight that helps leadership make smart decisions faster.
• Critically, you'll also own the quality dimension of your team's sales activity. At M-KOPA, onboarding a customer means extending them credit — which means the screening process matters. You'll ensure your teams adhere to agreed customer screening practices and understand that sustainable growth is built on quality activations, not volume alone.

What makes you ready for this

• Demonstrable experience leading field sales teams in electronic devices, FMCG, financial services, or a comparable route-to-market environment — with a proven track record of building and managing multi-layered sales structures, including field managers and ground-level representatives
• Proven ability to define performance frameworks, implement sales commission structures, and use data and reporting to drive consistent target achievement across a dispersed sales force
• A track record of training and developing sales teams across methodology, prospecting, territory management, and customer onboarding — with the cross-cultural communication and stakeholder management skills to work effectively across internal functions and external partners

go to method of application »

Our presence inside Pick n Pay stores places us directly where customers already are — and the Retail Sales Agent is the person who brings that experience to life.

This is not just a retail role.
It’s where sales, customer guidance, and stock accountability meet in one space — and where your impact is visible every single day.

What this role actually looks like

• You operate from the retail floor — engaging customers, starting conversations, and guiding them through M-KOPA’s product offering: financed smartphones, cash devices, and SIM solutions.
• You don’t just sell. You educate, advise, and support decisions.

That includes:

• Walking customers through financing options clearly and confidently
• Assisting with onboarding processes like RICA
• Ensuring every customer leaves understanding exactly what they’ve signed up for

You’ll also handle:

• Customer questions, concerns, and after-sales support
• Real-time problem-solving at the counter
• Building trust through consistent, professional engagement

At the same time, you take full ownership of stock within your space:

• Daily stock counts and reconciliation
• Receiving and verifying deliveries
• Reporting discrepancies quickly and accurately
• Maintaining organised, secure storage areas
• Supporting sales reps with collections and returns
• Contributing to monthly stock takes

go to method of application »

What this role actually is

• The Regional Manager sits at the intersection of strategy and execution. You'll lead a team of Deputy Regional Managers — managers of managers — owning everything from sales performance and stock management to partner store relationships and campaign execution across your region. This isn't a role you oversee from a desk. It's a role where your visibility, your coaching, and your judgment in the field determine whether targets are hit or missed.
• You'll set direction for your DRMs and hold them accountable to it. You'll own regional forecasting, diagnose performance trends before they become problems, and deliver clear, insight-driven reporting to the Head of Sales. When campaigns drop from national, you translate them into territory-level plans that actually land. When stock levels drift, you're ahead of it. When a partner store relationship needs attention, you're in it.

What you bring

• A proven track record leading multi-territory sales teams — including managing managers — across FMCG, financial services, insurance, retail, or electronic device channels.
• Demonstrable experience driving channel performance across both field and in-store environments, with hands-on exposure to stock management, campaign execution, and retail partner relationships.
• Strong analytical capability: you use data to identify variance, build forecasts, and make decisions — not just to report upward.

go to method of application »

• Our presence inside Pick n Pay stores places us directly where customers already are — and the Retail Sales Agent is the person who brings that experience to life.
• This is not just a retail role.
• It’s where sales, customer guidance, and stock accountability meet in one space — and where your impact is visible every single day.

What this role actually looks like

• You operate from the retail floor — engaging customers, starting conversations, and guiding them through M-KOPA’s product offering: financed smartphones, cash devices, and SIM solutions.
• You don’t just sell. You educate, advise, and support decisions.

That includes:

• Walking customers through financing options clearly and confidently
• Assisting with onboarding processes like RICA
• Ensuring every customer leaves understanding exactly what they’ve signed up for

You’ll also handle:

• Customer questions, concerns, and after-sales support
• Real-time problem-solving at the counter
• Building trust through consistent, professional engagement

At the same time, you take full ownership of stock within your space:

• Daily stock counts and reconciliation
• Receiving and verifying deliveries
• Reporting discrepancies quickly and accurately
• Maintaining organised, secure storage areas
• Supporting sales reps with collections and returns
• Contributing to monthly stock takes
• You’ll stay closely connected to your Field Sales Manager — sharing updates, navigating challenges, and celebrating wins. The support is there, but so is the expectation that you take ownership.

Why this role is different from other retail positions

• Most retail roles are about selling what’s on the shelf.
• This one is about unlocking access.
• Many of the customers you’ll engage have never financed a device before. Some have been excluded from traditional credit entirely.
• When you take the time to explain, guide, and close — you’re not just making a sale.
• You’re enabling access to tools, connectivity, and opportunity.
• That’s what sets this apart.

If you’re someone who:

• Takes pride in doing the job properly
• Naturally goes the extra mile
• Finds purpose in helping people move forward
• Then this isn’t just another retail role. It’s a better one.

What you bring

• Proven experience in retail or sales, with the ability to engage, advise, and close effectively
• Confidence in handling objections and guiding customer decisions
• Strong attention to detail, especially when it comes to stock accuracy
• Reliability and consistency — your team knows they can count on you
• Matric / Grade 12

The reality

• This is a target-driven environment.
• You’ll be measured daily, weekly, and monthly — and consistent performance matters.
• It can be fast-paced. It can be demanding.
• You’ll deal with rejection, high foot traffic, and pressure to deliver.

But if you’re:

• Self-driven
• Resilient
• Energised by working with people
• Then this is exactly the kind of environment where you’ll thrive.

go to method of application »

• M-KOPA is looking for a Sales Executive to recruit, lead, and grow a team of Direct Sales Representatives (DSRs) — putting M-KOPA's products into the hands of customers who genuinely need them, in communities you know better than anyone.

What the work actually looks like

• You'll be responsible for building and managing your own team of DSRs — recruiting the right people, coaching them up, and holding them accountable to performance standards that keep everyone growing. You'll monitor and evaluate DSR performance regularly, identify where individuals need support or development, and step in with the kind of hands-on coaching that turns an average month into a great one.
• Beyond the team, you'll develop local networks that open up new sales opportunities — relationships with community members, local businesses, and anyone who can help M-KOPA reach more customers in your area. You'll manage DSR inventory, ensuring your team always has what they need to operate effectively, and you'll submit weekly activity plans and reports to your Regional Manager so that your progress — and your team's — is always visible.
• The targets are real and the accountability is clear. This is a results-oriented role, and success is measured in numbers. But the way you get there — the relationships you build, the team you develop, the community presence you establish — is what makes this more than just a sales job.

What makes you ready for this

• A track record in sales — ideally in retail, fibre, insurance, or a comparable field-based environment — with experience managing or mentoring a team of agents or representatives and a demonstrable ability to drive performance through people, not just personal output
• Proven ability to build local networks and develop sales opportunities from the ground up, with the community knowledge, interpersonal skills, and self-motivation to operate independently in the field and consistently hit targets
• Strong practical skills across team coaching, inventory management, performance monitoring, and reporting — with the energy, reliability, and sense of ownership that a field sales leadership role demands

go to method of application »

• We're hiring a Deputy Regional Manager to lead a team of Field Sales Managers and Sales Executives on the ground — driving the kind of sales performance that doesn't just hit targets, but builds the customer base M-KOPA's next growth phase depends on.
• The Deputy Regional Manager sits at the centre of field execution — close enough to the ground to understand what's happening and senior enough to shape what happens next.

What this role actually looks like

• Day to day, you'll be managing a team of Field Sales Managers and Sales Executives — directly involved in their performance, their development, and when necessary, their recruitment. You'll define KPIs across your sales teams, build the operational performance reporting that keeps everyone accountable, and implement incentive commission programmes that keep motivation high and tied to the outcomes that matter.
• You'll be the person who ensures every agent in your teams is fully equipped — trained on M-KOPA's sales methods, customer onboarding processes, and the product knowledge that makes the difference between a curious prospect and a committed customer. You'll also make sure the basics are never overlooked: that agents have what they need, from sales tools to territory clarity, to show up ready every day.
• Beyond day-to-day management, you'll define territorial and operational coverage plans for your sales force, track sell-outs across all channels, and develop the sales strategies — including expansion into new territories within your region — that keep M-KOPA's footprint growing. You'll work closely on sales forecasting, channel performance reporting, and the kind of data-driven insight that helps leadership make smart decisions faster.
• Critically, you'll also own the quality dimension of your team's sales activity. At M-KOPA, onboarding a customer means extending them credit — which means the screening process matters. You'll ensure your teams adhere to agreed customer screening practices and understand that sustainable growth is built on quality activations, not volume alone.

What makes you ready for this

• Demonstrable experience leading field sales teams in electronic devices, FMCG, financial services, or a comparable route-to-market environment — with a proven track record of building and managing multi-layered sales structures, including field managers and ground-level representatives
• Proven ability to define performance frameworks, implement sales commission structures, and use data and reporting to drive consistent target achievement across a dispersed sales force
• A track record of training and developing sales teams across methodology, prospecting, territory management, and customer onboarding — with the cross-cultural communication and stakeholder management skills to work effectively across internal functions and external partners

go to method of application »

What this role actually is

• The Regional Manager sits at the intersection of strategy and execution. You'll lead a team of Deputy Regional Managers — managers of managers — owning everything from sales performance and stock management to partner store relationships and campaign execution across your region. This isn't a role you oversee from a desk. It's a role where your visibility, your coaching, and your judgment in the field determine whether targets are hit or missed.
• You'll set direction for your DRMs and hold them accountable to it. You'll own regional forecasting, diagnose performance trends before they become problems, and deliver clear, insight-driven reporting to the Head of Sales. When campaigns drop from national, you translate them into territory-level plans that actually land. When stock levels drift, you're ahead of it. When a partner store relationship needs attention, you're in it.

What you bring

• A proven track record leading multi-territory sales teams — including managing managers — across FMCG, financial services, insurance, retail, or electronic device channels.
• Demonstrable experience driving channel performance across both field and in-store environments, with hands-on exposure to stock management, campaign execution, and retail partner relationships.
• Strong analytical capability: you use data to identify variance, build forecasts, and make decisions — not just to report upward.
• You're a leader who shows up. You build trust with your DRMs by being present, direct, and consistent — and you create accountability without creating fear. You read performance trends before they become fires, and you know how to intervene in ways that stick.

go to method of application »

What this role actually is

• The Regional Manager sits at the intersection of strategy and execution. You'll lead a team of Deputy Regional Managers — managers of managers — owning everything from sales performance and stock management to partner store relationships and campaign execution across your region. This isn't a role you oversee from a desk. It's a role where your visibility, your coaching, and your judgment in the field determine whether targets are hit or missed.
• You'll set direction for your DRMs and hold them accountable to it. You'll own regional forecasting, diagnose performance trends before they become problems, and deliver clear, insight-driven reporting to the Head of Sales. When campaigns drop from national, you translate them into territory-level plans that actually land. When stock levels drift, you're ahead of it. When a partner store relationship needs attention, you're in it.

What you bring

• A proven track record leading multi-territory sales teams — including managing managers — across FMCG, financial services, insurance, retail, or electronic device channels.
• Demonstrable experience driving channel performance across both field and in-store environments, with hands-on exposure to stock management, campaign execution, and retail partner relationships.
• Strong analytical capability: you use data to identify variance, build forecasts, and make decisions — not just to report upward.
• You're a leader who shows up. You build trust with your DRMs by being present, direct, and consistent — and you create accountability without creating fear. You read performance trends before they become fires, and you know how to intervene in ways that stick.

go to method of application »

What this role actually is

• The Regional Manager sits at the intersection of strategy and execution. You'll lead a team of Deputy Regional Managers — managers of managers — owning everything from sales performance and stock management to partner store relationships and campaign execution across your region. This isn't a role you oversee from a desk. It's a role where your visibility, your coaching, and your judgment in the field determine whether targets are hit or missed.
• You'll set direction for your DRMs and hold them accountable to it. You'll own regional forecasting, diagnose performance trends before they become problems, and deliver clear, insight-driven reporting to the Head of Sales. When campaigns drop from national, you translate them into territory-level plans that actually land. When stock levels drift, you're ahead of it. When a partner store relationship needs attention, you're in it.

What you bring

• A proven track record leading multi-territory sales teams — including managing managers — across FMCG, financial services, insurance, retail, or electronic device channels.
• Demonstrable experience driving channel performance across both field and in-store environments, with hands-on exposure to stock management, campaign execution, and retail partner relationships.
• Strong analytical capability: you use data to identify variance, build forecasts, and make decisions — not just to report upward.
• You're a leader who shows up. You build trust with your DRMs by being present, direct, and consistent — and you create accountability without creating fear. You read performance trends before they become fires, and you know how to intervene in ways that stick.

go to method of application »

• Our presence inside Pick n Pay stores places us directly where customers already are — and the Retail Sales Agent is the person who brings that experience to life.
• This is not just a retail role.
• It’s where sales, customer guidance, and stock accountability meet in one space — and where your impact is visible every single day.

What this role actually looks like

• You operate from the retail floor — engaging customers, starting conversations, and guiding them through M-KOPA’s product offering: financed smartphones, cash devices, and SIM solutions.
• You don’t just sell. You educate, advise, and support decisions.

That includes:

• Walking customers through financing options clearly and confidently
• Assisting with onboarding processes like RICA
• Ensuring every customer leaves understanding exactly what they’ve signed up for

You’ll also handle:

• Customer questions, concerns, and after-sales support
• Real-time problem-solving at the counter
• Building trust through consistent, professional engagement

At the same time, you take full ownership of stock within your space:

• Daily stock counts and reconciliation
• Receiving and verifying deliveries
• Reporting discrepancies quickly and accurately
• Maintaining organised, secure storage areas
• Supporting sales reps with collections and returns
• Contributing to monthly stock takes

go to method of application »

We're hiring a Retail Audit Lead in South Africa — a role that goes well beyond compliance checking. You'll design and own the audit framework that protects the integrity of M-KOPA's retail network, drives accountability across locations, and generates the kind of data-driven insight that informs decisions at the highest level of the business.

What the work actually looks like

• You'll lead inventory and compliance auditing across M-KOPA's retail outlets — conducting physical counts, reconciling variances, and working with analysts and stock controllers to investigate discrepancies and close them properly. You'll perform comprehensive compliance checks covering branding standards, health and safety protocols, record-keeping accuracy, and adherence to M-KOPA's operational processes — scoring locations objectively using established criteria and providing structured feedback that drives real improvement.
• On the analytics side, you'll prepare detailed audit reports with findings, recommendations, and corrective action plans for management review. You'll analyse stock audit results and operational data to identify patterns, surface risks, and generate the insights that inform strategic decisions across the retail network. This isn't reporting for reporting's sake — the findings you produce will directly shape how M-KOPA manages risk, allocates resources, and develops its retail operations.
• Fraud prevention is a meaningful part of the scope too. You'll identify and escalate suspicious activity discovered during audit activity, implement controls that reduce operational risk, and provide field-level support to resolve issues as they arise. In a business that extends credit to millions of customers, the integrity of retail operations isn't just an internal governance matter — it's directly linked to customer outcomes and portfolio health.

What makes you ready for this

• Proven track record in audit, compliance, or retail operations — with demonstrable expertise in inventory management, variance analysis, and regulatory compliance in a multi-location retail or financial services environment, and professional audit certification (CIA, CISA, or equivalent) a strong advantage
• Advanced proficiency in audit software, data analysis tools, and inventory management systems — alongside the analytical capability to identify patterns across complex operational data and translate findings into clear, actionable recommendations for senior stakeholders
• Demonstrated experience building or significantly improving audit frameworks, with the communication skills to present complex findings to diverse audiences and the influencing ability to drive compliance and accountability across teams without direct line authority

go to method of application »

• We're hiring a Retail Team Lead to provide leadership across our service centres, stock depots, and sales points in South Africa — overseeing operations, driving customer experience standards, leading retail training, and managing the people and processes that keep our retail channel performing.

What the work actually looks like

• The breadth of this role is genuine. On any given week you could be reviewing service centre performance data, conducting a stock audit, coordinating a shop renovation, running a training session for retail staff, resolving a Freshdesk ticket escalation, and preparing a performance report for the Retail Operations Manager. No two weeks are identical, and that's by design.
• Customer servicing is a consistent thread — you'll monitor performance across service centres, stock points, and depots, and work closely with other teams to ensure customer issues are resolved without delay. When the standard slips, you'll identify it early and act.
• Stock management sits firmly in your remit. You'll supervise stock controllers, oversee inventory tracking, implement stock control procedures, conduct regular audits, and coordinate with supply chain and warehouse to ensure replenishment happens on time. Discrepancies get investigated, not ignored.
• Shop management covers the physical and commercial aspects of M-KOPA's retail presence — brand execution, permits, look and feel, branding materials, and maintenance. You'll work closely with the Retail Senior Manager and Marketing to ensure every location reflects M-KOPA's standards and supports the customer experience we're committed to delivering.
• Training is a dedicated part of the role rather than an afterthought. You'll develop and manage the retail knowledge base, own the training schedule and materials, identify knowledge gaps across the team, and close them through structured training and process improvement. Your direct reports include Retail Trainers — which means your investment in training quality has a multiplier effect across the network.
• You'll also manage Customer Care Executives, maintain CASAT and SLA reporting, drive policy and process adherence across all locations, and support Depot Shop Owner activities including servicing, commercials, and commissions.
• People management runs across all of it — building rosters, conducting performance reviews, managing recruitment and onboarding, addressing employee relations issues, and creating the kind of team environment where people are motivated to perform.

What makes you ready for this

• Proven experience in a team leader or supervisory role within retail operations — with a demonstrated track record managing stock control, shop operations, and multi-site performance across service or depot environments
• Strong working knowledge of inventory management systems and retail operations processes — including stock auditing, SLA adherence, and the ability to identify operational gaps and implement practical improvements
• The organisational capability and leadership presence to manage a diverse team including Retail Trainers and Customer Care Executives — alongside the willingness to travel countrywide and the flexibility to handle a broad, fast-moving remit without losing quality on any part of it

go to method of application »

• We're hiring a Retail Training and Quality Assurance Lead in South Africa to shape the capability and quality standards of our retail function — designing and delivering training for Stock Controllers and retail teams, leading quality audits across our operations, and using data to drive the kind of continuous improvement that shows up in customer experience and team performance alike.

What the work actually looks like

• On the training side, you'll design and deliver comprehensive learning experiences for Stock Controllers and retail teams — spanning product expertise, system proficiency, customer handling, and the soft skills that make the difference between a technically capable employee and an exceptional one. You'll use a blend of classroom facilitation and digital learning through M-KOPA Academy, our proprietary learning platform. You'll build assessment frameworks, conduct monthly evaluations, track progress, and analyse performance data to identify where competency gaps are opening up and close them with targeted interventions — before they show up in the customer experience.
• On the quality side, you'll conduct strategic quality audits across retail operations and processes — evaluating adherence to service standards, compliance requirements, and brand excellence, with particular focus on Freshdesk platform usage. You'll produce detailed audit reports with actionable insights that drive systemic improvements across the network. You'll run mystery shopping evaluations to assess the real customer journey, not just the reported one, and use those findings to influence how service standards evolve.
• The analytics thread runs through both — you'll analyse retail performance metrics, measure training effectiveness, monitor data protection standards and documentation practices, and apply what the data tells you to keep the improvement cycle moving. You'll also oversee adherence to industry regulations, company policies, and financial services requirements across all retail locations.

What makes you ready for this

• Demonstrable experience in a training or quality assurance role within retail or customer service environments — with a proven track record designing and delivering effective learning programmes, building assessment frameworks, and using performance data to drive measurable capability improvements
• Proficiency in CRM systems, Learning Management Systems, and Microsoft Office Suite — alongside the analytical capability to interpret performance and quality data, identify patterns, and translate insights into targeted training solutions and audit recommendations
• Strong facilitation, communication, and coaching skills — with the ability to build credibility across retail teams, present audit findings constructively to stakeholders, and lead quality and learning initiatives that create lasting behavioural change

go to method of application »

• M-KOPA is looking for a Sales Executive to recruit, lead, and grow a team of Direct Sales Representatives (DSRs) — putting M-KOPA's products into the hands of customers who genuinely need them, in communities you know better than anyone.

What the work actually looks like

• You'll be responsible for building and managing your own team of DSRs — recruiting the right people, coaching them up, and holding them accountable to performance standards that keep everyone growing. You'll monitor and evaluate DSR performance regularly, identify where individuals need support or development, and step in with the kind of hands-on coaching that turns an average month into a great one.
• Beyond the team, you'll develop local networks that open up new sales opportunities — relationships with community members, local businesses, and anyone who can help M-KOPA reach more customers in your area. You'll manage DSR inventory, ensuring your team always has what they need to operate effectively, and you'll submit weekly activity plans and reports to your Regional Manager so that your progress — and your team's — is always visible.
• The targets are real and the accountability is clear. This is a results-oriented role, and success is measured in numbers. But the way you get there — the relationships you build, the team you develop, the community presence you establish — is what makes this more than just a sales job.

What makes you ready for this

• A track record in sales — ideally in retail, fibre, insurance, or a comparable field-based environment — with experience managing or mentoring a team of agents or representatives and a demonstrable ability to drive performance through people, not just personal output
• Proven ability to build local networks and develop sales opportunities from the ground up, with the community knowledge, interpersonal skills, and self-motivation to operate independently in the field and consistently hit targets
• Strong practical skills across team coaching, inventory management, performance monitoring, and reporting — with the energy, reliability, and sense of ownership that a field sales leadership role demands
• Formal qualifications are welcome but not required. What matters is what you've done and what you can demonstrate.

A candid note on what this role requires

• Field sales is not a passive profession. You'll be out in your area, working alongside your DSRs, building relationships, solving problems, and keeping momentum going even when conditions aren't ideal. The targets don't pause, and the team looks to you to set the standard. If you're someone who gets energy from being in the field, takes ownership seriously, and finds satisfaction in watching a team member outperform their own expectations — this is your kind of role.

go to method of application »

• M-KOPA is looking for a Sales Executive to recruit, lead, and grow a team of Direct Sales Representatives (DSRs) — putting M-KOPA's products into the hands of customers who genuinely need them, in communities you know better than anyone.

What the work actually looks like

• You'll be responsible for building and managing your own team of DSRs — recruiting the right people, coaching them up, and holding them accountable to performance standards that keep everyone growing. You'll monitor and evaluate DSR performance regularly, identify where individuals need support or development, and step in with the kind of hands-on coaching that turns an average month into a great one.
• Beyond the team, you'll develop local networks that open up new sales opportunities — relationships with community members, local businesses, and anyone who can help M-KOPA reach more customers in your area. You'll manage DSR inventory, ensuring your team always has what they need to operate effectively, and you'll submit weekly activity plans and reports to your Regional Manager so that your progress — and your team's — is always visible.
• The targets are real and the accountability is clear. This is a results-oriented role, and success is measured in numbers. But the way you get there — the relationships you build, the team you develop, the community presence you establish — is what makes this more than just a sales job.

What makes you ready for this

• A track record in sales — ideally in retail, fibre, insurance, or a comparable field-based environment — with experience managing or mentoring a team of agents or representatives and a demonstrable ability to drive performance through people, not just personal output
• Proven ability to build local networks and develop sales opportunities from the ground up, with the community knowledge, interpersonal skills, and self-motivation to operate independently in the field and consistently hit targets
• Strong practical skills across team coaching, inventory management, performance monitoring, and reporting — with the energy, reliability, and sense of ownership that a field sales leadership role demands
• Formal qualifications are welcome but not required. What matters is what you've done and what you can demonstrate.

go to method of application »

What this role actually owns

• The Retail Operations Lead is responsible for execution — making sure the retail channel performs, day in and day out, across every store within the team's portfolio. That ownership has real scope.
• You'll directly manage Retail Team Leads: setting expectations, running structured performance conversations, conducting formal reviews, and implementing performance improvement plans where needed. You'll own the full people management cycle for your direct reports — including participating actively in recruitment, supporting onboarding, and building team capability through ongoing coaching. The expectation is that you develop leaders, not just manage them.
• On the operational side, you'll drive accountability for sales performance across assigned stores — tracking results, identifying underperforming sites, and working with Team Leads to build and execute improvement plans. You'll conduct regular store visits to verify standards, confirm store readiness, and document outcomes. You'll monitor stock movement, ensure daily and weekly stock disciplines are being followed, and flag anomalies to the Retail Operations Manager without delay. Loss prevention in this context is a leadership behaviour, not a reporting function.
• You'll also serve as the operational liaison between your team and internal support functions — Customer Care, Warehouse, IT, Sales Operations — and review supplier invoices for stores within your portfolio for manager approval. When partner or supplier issues threaten trading, the escalation runs through you.

What you bring

• Demonstrated experience in retail or multi-site field operations, with a proven track record of driving sales performance and operational standards across a distributed team or store network.
• Established capability in people leadership — you've managed, coached, and held individuals accountable in a field-based environment, and you can point to outcomes that reflect it.
• Strong data fluency and reporting discipline, with hands-on experience using Excel, dashboards, or retail/CRM systems to track performance and surface insights that drive decisions.
• A Bachelor's degree in Business, Operations Management, or a related field is required.

go to method of application »

What this role actually owns

• The Retail Operations Lead is responsible for execution — making sure the retail channel performs, day in and day out, across every store within the team's portfolio. That ownership has real scope.
• You'll directly manage Retail Team Leads: setting expectations, running structured performance conversations, conducting formal reviews, and implementing performance improvement plans where needed. You'll own the full people management cycle for your direct reports — including participating actively in recruitment, supporting onboarding, and building team capability through ongoing coaching. The expectation is that you develop leaders, not just manage them.
• On the operational side, you'll drive accountability for sales performance across assigned stores — tracking results, identifying underperforming sites, and working with Team Leads to build and execute improvement plans. You'll conduct regular store visits to verify standards, confirm store readiness, and document outcomes. You'll monitor stock movement, ensure daily and weekly stock disciplines are being followed, and flag anomalies to the Retail Operations Manager without delay. Loss prevention in this context is a leadership behaviour, not a reporting function.
• You'll also serve as the operational liaison between your team and internal support functions — Customer Care, Warehouse, IT, Sales Operations — and review supplier invoices for stores within your portfolio for manager approval. When partner or supplier issues threaten trading, the escalation runs through you.

What you bring

• Demonstrated experience in retail or multi-site field operations, with a proven track record of driving sales performance and operational standards across a distributed team or store network.
• Established capability in people leadership — you've managed, coached, and held individuals accountable in a field-based environment, and you can point to outcomes that reflect it.
• Strong data fluency and reporting discipline, with hands-on experience using Excel, dashboards, or retail/CRM systems to track performance and surface insights that drive decisions.
• A Bachelor's degree in Business, Operations Management, or a related field is required.

go to method of application »

• M-KOPA is hiring a Marketing Manager for Cape Town — a role that sits at the intersection of brand strategy, high-impact field marketing (70%), digital execution (30%), and sales-driven marketing that directly drives revenue across retail channels and DSR networks. If you've built your career in FMCG, telecoms, or a BTL agency handling major consumer brands, and you're ready to apply that expertise to something with a mission behind it — this is worth reading.

Why this role is different

• This isn't a brand manager role with a BTL line item. And it isn't a trade marketing role with aspirations of strategy. It's genuinely both — but with a clear 70% focus on field and sales marketing execution, and 30% on digital marketing — with full ownership across all.
• On the field and sales marketing side (70%), you'll design and execute comprehensive BTL programmes across retail partners, DSR networks, and strategic distribution channels. This includes developing trade activity calendars, dealer incentive mechanics, in-store merchandising standards, and high-impact field activation campaigns such as market storms, roadshows, and community activations. You'll work closely with sales teams to ensure marketing directly drives sell-through, build co-marketing initiatives with MNOs, retail chains, and financial institutions, and spend significant time in market (well over half your time) ensuring execution excellence. This is a hands-on, in-market role — not one managed from behind a desk.
• On the brand and strategic side, you'll still develop and localise integrated marketing strategies aligned to business OKRs, partner with the Group Marketing function on ATL initiatives, and lead customer-first storytelling that builds brand equity while supporting sales outcomes. You'll own market research and customer insights, establish attribution models, and bring data-driven thinking into commercial decision-making.
• Digitally (30% of the role), you'll lead social media strategy across platforms like Facebook, Instagram, and TikTok, manage content calendars, run paid campaigns, oversee local website updates, and track performance with analytical rigour. Digital here is not standalone — it's tightly integrated to support and amplify field and sales marketing efforts.
• You'll also lead, coach, and develop a local marketing team — acting as a senior voice of influence across the business and ensuring strong alignment between marketing and sales objectives.

What makes you ready for this

• Proven track record in progressive through-the-line marketing roles — ideally across FMCG, telecommunications, or a BTL agency — with strong evidence of field marketing and sales-driven campaign execution that delivered measurable sell-through
• Extensive experience managing integrated campaigns across BTL, field activations, retail/trade environments, and digital channels — with a strong bias toward in-market execution and sales enablement
• Strong commercial acumen with the ability to align marketing activity directly to revenue outcomes, alongside solid experience in analytics, attribution, and ROI reporting (e.g., Looker Studio, Supermetrics)
• Demonstrated experience leading and developing a team, with the credibility to influence senior stakeholders and collaborate effectively with sales and cross-functional leadership

go to method of application »

• M-KOPA is looking for a Sales Executive to recruit, lead, and grow a team of Direct Sales Representatives (DSRs) — putting M-KOPA's products into the hands of customers who genuinely need them, in communities you know better than anyone.

What the work actually looks like

• You'll be responsible for building and managing your own team of DSRs — recruiting the right people, coaching them up, and holding them accountable to performance standards that keep everyone growing. You'll monitor and evaluate DSR performance regularly, identify where individuals need support or development, and step in with the kind of hands-on coaching that turns an average month into a great one.
• Beyond the team, you'll develop local networks that open up new sales opportunities — relationships with community members, local businesses, and anyone who can help M-KOPA reach more customers in your area. You'll manage DSR inventory, ensuring your team always has what they need to operate effectively, and you'll submit weekly activity plans and reports to your Regional Manager so that your progress — and your team's — is always visible.
• The targets are real and the accountability is clear. This is a results-oriented role, and success is measured in numbers. But the way you get there — the relationships you build, the team you develop, the community presence you establish — is what makes this more than just a sales job.

What makes you ready for this

• A track record in sales — ideally in retail, fibre, insurance, or a comparable field-based environment — with experience managing or mentoring a team of agents or representatives and a demonstrable ability to drive performance through people, not just personal output
• Proven ability to build local networks and develop sales opportunities from the ground up, with the community knowledge, interpersonal skills, and self-motivation to operate independently in the field and consistently hit targets
• Strong practical skills across team coaching, inventory management, performance monitoring, and reporting — with the energy, reliability, and sense of ownership that a field sales leadership role demands
• Formal qualifications are welcome but not required. What matters is what you've done and what you can demonstrate.

A candid note on what this role requires

• Field sales is not a passive profession. You'll be out in your area, working alongside your DSRs, building relationships, solving problems, and keeping momentum going even when conditions aren't ideal. The targets don't pause, and the team looks to you to set the standard. If you're someone who gets energy from being in the field, takes ownership seriously, and finds satisfaction in watching a team member outperform their own expectations — this is your kind of role.

go to method of application »

• This is a senior leadership position sitting within M-KOPA's Group Finance Business Partnering function, reporting to the Group Head of Finance Business Partnering. You'll lead a team of Finance Business Partners embedded across M-KOPA's cost centres and operating markets — coaching them, developing their commercial capability, and setting the standard for what excellent partnering looks like at scale.
• But this isn't a pure people management role. You'll also operate as senior Business Partner in your own right, providing strategic financial counsel to leaders across commercial, operations, and technology. You'll challenge and support simultaneously — bringing rigorous financial analysis, scenario modelling, and forward-looking insight to decisions that shape how this business grows and where it invests.

What your days will actually look like:

• You'll run planning and budgeting cycles with your team, ensuring submissions across all cost centres are commercially grounded and defensible under scrutiny. You'll develop performance frameworks — dashboards, KPIs, variance analysis — that drive genuine accountability rather than retrospective comfort. You'll build business cases for strategic investments, new market initiatives, and product launches across M-KOPA's footprint. And you'll translate all of it into compelling narratives for non-finance audiences, because insight that can't be communicated doesn't drive decisions.
• You'll also develop your people. You'll conduct coaching conversations and performance reviews that build careers, not just capabilities. You'll create standardised best practices across markets so that the quality of partnering doesn't depend on which Business Partner a cost centre owner happens to have.

What makes this role different

• Most finance leadership roles ask you to manage financial performance. This role asks you to shape it — across multiple markets, multiple business units, and a team of finance professionals who will take their cue from how you operate.
• You won't be presenting to stakeholders who are passively interested. You'll be partnering with Group-level leadership, market GMs, commercial directors, and technology leads who expect finance to bring answers, not just analysis. That's a meaningful difference.
• And the context matters. When your work contributes to financial decisions at M-KOPA, you're contributing to a business that is — in a very direct and measurable way — expanding economic access across Africa. That's not a footnote to the role. It's the reason it exists.

What you bring

• Qualified Chartered Accountant (CA, ACCA, CIMA or equivalent) with a strong post-qualification track record in Business Partnering, FP&A, or Commercial Finance — and demonstrable experience leading and developing finance teams.
• Proven ability to partner with senior business stakeholders, translating financial complexity into clear strategic recommendations that influence decisions at the highest levels.
• Extensive experience across budgeting, forecasting, management reporting, and financial modelling in complex, multi-entity environments — with the commercial acumen to connect financial data to business performance drivers.

go to method of application »

• M-KOPA is looking for a Sales Executive to recruit, lead, and grow a team of Direct Sales Representatives (DSRs) — putting M-KOPA's products into the hands of customers who genuinely need them, in communities you know better than anyone.

What the work actually looks like

• You'll be responsible for building and managing your own team of DSRs — recruiting the right people, coaching them up, and holding them accountable to performance standards that keep everyone growing. You'll monitor and evaluate DSR performance regularly, identify where individuals need support or development, and step in with the kind of hands-on coaching that turns an average month into a great one.
• Beyond the team, you'll develop local networks that open up new sales opportunities — relationships with community members, local businesses, and anyone who can help M-KOPA reach more customers in your area. You'll manage DSR inventory, ensuring your team always has what they need to operate effectively, and you'll submit weekly activity plans and reports to your Regional Manager so that your progress — and your team's — is always visible.
• The targets are real and the accountability is clear. This is a results-oriented role, and success is measured in numbers. But the way you get there — the relationships you build, the team you develop, the community presence you establish — is what makes this more than just a sales job.

What makes you ready for this

• A track record in sales — ideally in retail, fibre, insurance, or a comparable field-based environment — with experience managing or mentoring a team of agents or representatives and a demonstrable ability to drive performance through people, not just personal output
• Proven ability to build local networks and develop sales opportunities from the ground up, with the community knowledge, interpersonal skills, and self-motivation to operate independently in the field and consistently hit targets
• Strong practical skills across team coaching, inventory management, performance monitoring, and reporting — with the energy, reliability, and sense of ownership that a field sales leadership role demands
• Formal qualifications are welcome but not required. What matters is what you've done and what you can demonstrate.

go to method of application »

• M-KOPA is looking for a Sales Executive to recruit, lead, and grow a team of Direct Sales Representatives (DSRs) — putting M-KOPA's products into the hands of customers who genuinely need them, in communities you know better than anyone.

What the work actually looks like

• You'll be responsible for building and managing your own team of DSRs — recruiting the right people, coaching them up, and holding them accountable to performance standards that keep everyone growing. You'll monitor and evaluate DSR performance regularly, identify where individuals need support or development, and step in with the kind of hands-on coaching that turns an average month into a great one.
• Beyond the team, you'll develop local networks that open up new sales opportunities — relationships with community members, local businesses, and anyone who can help M-KOPA reach more customers in your area. You'll manage DSR inventory, ensuring your team always has what they need to operate effectively, and you'll submit weekly activity plans and reports to your Regional Manager so that your progress — and your team's — is always visible.
• The targets are real and the accountability is clear. This is a results-oriented role, and success is measured in numbers. But the way you get there — the relationships you build, the team you develop, the community presence you establish — is what makes this more than just a sales job.

What makes you ready for this

• A track record in sales — ideally in retail, fibre, insurance, or a comparable field-based environment — with experience managing or mentoring a team of agents or representatives and a demonstrable ability to drive performance through people, not just personal output
• Proven ability to build local networks and develop sales opportunities from the ground up, with the community knowledge, interpersonal skills, and self-motivation to operate independently in the field and consistently hit targets
• Strong practical skills across team coaching, inventory management, performance monitoring, and reporting — with the energy, reliability, and sense of ownership that a field sales leadership role demands
• Formal qualifications are welcome but not required. What matters is what you've done and what you can demonstrate.

go to method of application »

• M-KOPA is looking for a Sales Executive to recruit, lead, and grow a team of Direct Sales Representatives (DSRs) — putting M-KOPA's products into the hands of customers who genuinely need them, in communities you know better than anyone.

What the work actually looks like

• You'll be responsible for building and managing your own team of DSRs — recruiting the right people, coaching them up, and holding them accountable to performance standards that keep everyone growing. You'll monitor and evaluate DSR performance regularly, identify where individuals need support or development, and step in with the kind of hands-on coaching that turns an average month into a great one.
• Beyond the team, you'll develop local networks that open up new sales opportunities — relationships with community members, local businesses, and anyone who can help M-KOPA reach more customers in your area. You'll manage DSR inventory, ensuring your team always has what they need to operate effectively, and you'll submit weekly activity plans and reports to your Regional Manager so that your progress — and your team's — is always visible.
• The targets are real and the accountability is clear. This is a results-oriented role, and success is measured in numbers. But the way you get there — the relationships you build, the team you develop, the community presence you establish — is what makes this more than just a sales job.

What makes you ready for this

• A track record in sales — ideally in retail, fibre, insurance, or a comparable field-based environment — with experience managing or mentoring a team of agents or representatives and a demonstrable ability to drive performance through people, not just personal output
• Proven ability to build local networks and develop sales opportunities from the ground up, with the community knowledge, interpersonal skills, and self-motivation to operate independently in the field and consistently hit targets
• Strong practical skills across team coaching, inventory management, performance monitoring, and reporting — with the energy, reliability, and sense of ownership that a field sales leadership role demands
• Formal qualifications are welcome but not required. What matters is what you've done and what you can demonstrate.

go to method of application »

What this role actually looks like

• You operate from the retail floor — engaging customers, starting conversations, and guiding them through M-KOPA’s product offering: financed smartphones, cash devices, and SIM solutions.
• You don’t just sell. You educate, advise, and support decisions.

That includes:

• Walking customers through financing options clearly and confidently
• Assisting with onboarding processes like RICA
• Ensuring every customer leaves understanding exactly what they’ve signed up for

You’ll also handle:

• Customer questions, concerns, and after-sales support
• Real-time problem-solving at the counter
• Building trust through consistent, professional engagement

At the same time, you take full ownership of stock within your space:

• Daily stock counts and reconciliation
• Receiving and verifying deliveries
• Reporting discrepancies quickly and accurately
• Maintaining organised, secure storage areas
• Supporting sales reps with collections and returns
• Contributing to monthly stock takes
• You’ll stay closely connected to your Field Sales Manager — sharing updates, navigating challenges, and celebrating wins. The support is there, but so is the expectation that you take ownership.

go to method of application »

• We're hiring a Retail Team Lead to provide leadership across our service centres, stock depots, and sales points in South Africa — overseeing operations, driving customer experience standards, leading retail training, and managing the people and processes that keep our retail channel performing.

What the work actually looks like

• The breadth of this role is genuine. On any given week you could be reviewing service centre performance data, conducting a stock audit, coordinating a shop renovation, running a training session for retail staff, resolving a Freshdesk ticket escalation, and preparing a performance report for the Retail Operations Manager. No two weeks are identical, and that's by design.
• Customer servicing is a consistent thread — you'll monitor performance across service centres, stock points, and depots, and work closely with other teams to ensure customer issues are resolved without delay. When the standard slips, you'll identify it early and act.
• Stock management sits firmly in your remit. You'll supervise stock controllers, oversee inventory tracking, implement stock control procedures, conduct regular audits, and coordinate with supply chain and warehouse to ensure replenishment happens on time. Discrepancies get investigated, not ignored.
• Shop management covers the physical and commercial aspects of M-KOPA's retail presence — brand execution, permits, look and feel, branding materials, and maintenance. You'll work closely with the Retail Senior Manager and Marketing to ensure every location reflects M-KOPA's standards and supports the customer experience we're committed to delivering.
• Training is a dedicated part of the role rather than an afterthought. You'll develop and manage the retail knowledge base, own the training schedule and materials, identify knowledge gaps across the team, and close them through structured training and process improvement. Your direct reports include Retail Trainers — which means your investment in training quality has a multiplier effect across the network.
• You'll also manage Customer Care Executives, maintain CASAT and SLA reporting, drive policy and process adherence across all locations, and support Depot Shop Owner activities including servicing, commercials, and commissions.
• People management runs across all of it — building rosters, conducting performance reviews, managing recruitment and onboarding, addressing employee relations issues, and creating the kind of team environment where people are motivated to perform.

What makes you ready for this

• Proven experience in a team leader or supervisory role within retail operations — with a demonstrated track record managing stock control, shop operations, and multi-site performance across service or depot environments
• Strong working knowledge of inventory management systems and retail operations processes — including stock auditing, SLA adherence, and the ability to identify operational gaps and implement practical improvements
• The organisational capability and leadership presence to manage a diverse team including Retail Trainers and Customer Care Executives — alongside the willingness to travel countrywide and the flexibility to handle a broad, fast-moving remit without losing quality on any part of it

go to method of application »

• M-KOPA is looking for a Sales Executive to recruit, lead, and grow a team of Direct Sales Representatives (DSRs) — putting M-KOPA's products into the hands of customers who genuinely need them, in communities you know better than anyone.

What the work actually looks like

• You'll be responsible for building and managing your own team of DSRs — recruiting the right people, coaching them up, and holding them accountable to performance standards that keep everyone growing. You'll monitor and evaluate DSR performance regularly, identify where individuals need support or development, and step in with the kind of hands-on coaching that turns an average month into a great one.
• Beyond the team, you'll develop local networks that open up new sales opportunities — relationships with community members, local businesses, and anyone who can help M-KOPA reach more customers in your area. You'll manage DSR inventory, ensuring your team always has what they need to operate effectively, and you'll submit weekly activity plans and reports to your Regional Manager so that your progress — and your team's — is always visible.
• The targets are real and the accountability is clear. This is a results-oriented role, and success is measured in numbers. But the way you get there — the relationships you build, the team you develop, the community presence you establish — is what makes this more than just a sales job.

What makes you ready for this

• A track record in sales — ideally in retail, fibre, insurance, or a comparable field-based environment — with experience managing or mentoring a team of agents or representatives and a demonstrable ability to drive performance through people, not just personal output
• Proven ability to build local networks and develop sales opportunities from the ground up, with the community knowledge, interpersonal skills, and self-motivation to operate independently in the field and consistently hit targets
• Strong practical skills across team coaching, inventory management, performance monitoring, and reporting — with the energy, reliability, and sense of ownership that a field sales leadership role demands
• Formal qualifications are welcome but not required. What matters is what you've done and what you can demonstrate.

go to method of application »

What you'll actually be doing

• Your week will look different depending on where you're needed. Some days you're delivering onboarding sessions for new agents, walking them through product knowledge and the sales approaches that actually convert in the field. Other days you're running refresher sessions with existing agents or working directly with cluster leaders on how to coach their own teams. You'll use a range of facilitation methods — role-play, digital tools, scenario-based learning — because you know that one format doesn't fit every room.
• Alongside the facilitation, you'll own the administrative side: maintaining accurate records of attendance and assessment results, tracking what's working and what isn't, and feeding those insights back to Regional Sales Managers and the wider sales training team. You'll help prepare and refine training materials, coordinate logistics across multiple sites, and flag gaps in content before they show up as performance problems in the field.
• The FS geography means you'll be mobile — moving between training sites as needed. If you thrive on variety and don't mind being on the road, that's a feature, not a complication.

What you bring

• A diploma or degree in Sales, Business Administration, Training & Development, or a related field, paired with demonstrable experience in sales training, sales support, or a facilitation role.
• Proven ability to deliver engaging, results-oriented training sessions — you're comfortable in front of a room and skilled at adjusting your approach when the group needs something different.
• Solid working proficiency in Microsoft Office Suite, with the ability to manage training records, prepare materials, and track performance data accurately.

go to method of application »

• M-KOPA is looking for a Sales Executive to recruit, lead, and grow a team of Direct Sales Representatives (DSRs) — putting M-KOPA's products into the hands of customers who genuinely need them, in communities you know better than anyone.

What the work actually looks like

• You'll be responsible for building and managing your own team of DSRs — recruiting the right people, coaching them up, and holding them accountable to performance standards that keep everyone growing. You'll monitor and evaluate DSR performance regularly, identify where individuals need support or development, and step in with the kind of hands-on coaching that turns an average month into a great one.
• Beyond the team, you'll develop local networks that open up new sales opportunities — relationships with community members, local businesses, and anyone who can help M-KOPA reach more customers in your area. You'll manage DSR inventory, ensuring your team always has what they need to operate effectively, and you'll submit weekly activity plans and reports to your Regional Manager so that your progress — and your team's — is always visible.
• The targets are real and the accountability is clear. This is a results-oriented role, and success is measured in numbers. But the way you get there — the relationships you build, the team you develop, the community presence you establish — is what makes this more than just a sales job.

What makes you ready for this

• A track record in sales — ideally in retail, fibre, insurance, or a comparable field-based environment — with experience managing or mentoring a team of agents or representatives and a demonstrable ability to drive performance through people, not just personal output
• Proven ability to build local networks and develop sales opportunities from the ground up, with the community knowledge, interpersonal skills, and self-motivation to operate independently in the field and consistently hit targets
• Strong practical skills across team coaching, inventory management, performance monitoring, and reporting — with the energy, reliability, and sense of ownership that a field sales leadership role demands
• Formal qualifications are welcome but not required. What matters is what you've done and what you can demonstrate.

go to method of application »

• M-KOPA is looking for a Sales Executive to recruit, lead, and grow a team of Direct Sales Representatives (DSRs) — putting M-KOPA's products into the hands of customers who genuinely need them, in communities you know better than anyone.

What the work actually looks like

• You'll be responsible for building and managing your own team of DSRs — recruiting the right people, coaching them up, and holding them accountable to performance standards that keep everyone growing. You'll monitor and evaluate DSR performance regularly, identify where individuals need support or development, and step in with the kind of hands-on coaching that turns an average month into a great one.
• Beyond the team, you'll develop local networks that open up new sales opportunities — relationships with community members, local businesses, and anyone who can help M-KOPA reach more customers in your area. You'll manage DSR inventory, ensuring your team always has what they need to operate effectively, and you'll submit weekly activity plans and reports to your Regional Manager so that your progress — and your team's — is always visible.
• The targets are real and the accountability is clear. This is a results-oriented role, and success is measured in numbers. But the way you get there — the relationships you build, the team you develop, the community presence you establish — is what makes this more than just a sales job.

What makes you ready for this

• A track record in sales — ideally in retail, fibre, insurance, or a comparable field-based environment — with experience managing or mentoring a team of agents or representatives and a demonstrable ability to drive performance through people, not just personal output
• Proven ability to build local networks and develop sales opportunities from the ground up, with the community knowledge, interpersonal skills, and self-motivation to operate independently in the field and consistently hit targets
• Strong practical skills across team coaching, inventory management, performance monitoring, and reporting — with the energy, reliability, and sense of ownership that a field sales leadership role demands
• Formal qualifications are welcome but not required. What matters is what you've done and what you can demonstrate.

go to method of application »

• M-KOPA is looking for a Sales Executive to recruit, lead, and grow a team of Direct Sales Representatives (DSRs) — putting M-KOPA's products into the hands of customers who genuinely need them, in communities you know better than anyone.

What the work actually looks like

• You'll be responsible for building and managing your own team of DSRs — recruiting the right people, coaching them up, and holding them accountable to performance standards that keep everyone growing. You'll monitor and evaluate DSR performance regularly, identify where individuals need support or development, and step in with the kind of hands-on coaching that turns an average month into a great one.
• Beyond the team, you'll develop local networks that open up new sales opportunities — relationships with community members, local businesses, and anyone who can help M-KOPA reach more customers in your area. You'll manage DSR inventory, ensuring your team always has what they need to operate effectively, and you'll submit weekly activity plans and reports to your Regional Manager so that your progress — and your team's — is always visible.
• The targets are real and the accountability is clear. This is a results-oriented role, and success is measured in numbers. But the way you get there — the relationships you build, the team you develop, the community presence you establish — is what makes this more than just a sales job.

What makes you ready for this

• A track record in sales — ideally in retail, fibre, insurance, or a comparable field-based environment — with experience managing or mentoring a team of agents or representatives and a demonstrable ability to drive performance through people, not just personal output
• Proven ability to build local networks and develop sales opportunities from the ground up, with the community knowledge, interpersonal skills, and self-motivation to operate independently in the field and consistently hit targets
• Strong practical skills across team coaching, inventory management, performance monitoring, and reporting — with the energy, reliability, and sense of ownership that a field sales leadership role demands
• Formal qualifications are welcome but not required. What matters is what you've done and what you can demonstrate.

go to method of application »

• We're hiring a Retail Training and Quality Assurance Lead in South Africa to shape the capability and quality standards of our retail function — designing and delivering training for Stock Controllers and retail teams, leading quality audits across our operations, and using data to drive the kind of continuous improvement that shows up in customer experience and team performance alike.

What the work actually looks like

• On the training side, you'll design and deliver comprehensive learning experiences for Stock Controllers and retail teams — spanning product expertise, system proficiency, customer handling, and the soft skills that make the difference between a technically capable employee and an exceptional one. You'll use a blend of classroom facilitation and digital learning through M-KOPA Academy, our proprietary learning platform. You'll build assessment frameworks, conduct monthly evaluations, track progress, and analyse performance data to identify where competency gaps are opening up and close them with targeted interventions — before they show up in the customer experience.
• On the quality side, you'll conduct strategic quality audits across retail operations and processes — evaluating adherence to service standards, compliance requirements, and brand excellence, with particular focus on Freshdesk platform usage. You'll produce detailed audit reports with actionable insights that drive systemic improvements across the network. You'll run mystery shopping evaluations to assess the real customer journey, not just the reported one, and use those findings to influence how service standards evolve.
• The analytics thread runs through both — you'll analyse retail performance metrics, measure training effectiveness, monitor data protection standards and documentation practices, and apply what the data tells you to keep the improvement cycle moving. You'll also oversee adherence to industry regulations, company policies, and financial services requirements across all retail locations.

What makes you ready for this

• Demonstrable experience in a training or quality assurance role within retail or customer service environments — with a proven track record designing and delivering effective learning programmes, building assessment frameworks, and using performance data to drive measurable capability improvements
• Proficiency in CRM systems, Learning Management Systems, and Microsoft Office Suite — alongside the analytical capability to interpret performance and quality data, identify patterns, and translate insights into targeted training solutions and audit recommendations
• Strong facilitation, communication, and coaching skills — with the ability to build credibility across retail teams, present audit findings constructively to stakeholders, and lead quality and learning initiatives that create lasting behavioural change

go to method of application »

We're hiring a Retail Audit Lead in South Africa — a role that goes well beyond compliance checking. You'll design and own the audit framework that protects the integrity of M-KOPA's retail network, drives accountability across locations, and generates the kind of data-driven insight that informs decisions at the highest level of the business.

What the work actually looks like

• You'll lead inventory and compliance auditing across M-KOPA's retail outlets — conducting physical counts, reconciling variances, and working with analysts and stock controllers to investigate discrepancies and close them properly. You'll perform comprehensive compliance checks covering branding standards, health and safety protocols, record-keeping accuracy, and adherence to M-KOPA's operational processes — scoring locations objectively using established criteria and providing structured feedback that drives real improvement.
• On the analytics side, you'll prepare detailed audit reports with findings, recommendations, and corrective action plans for management review. You'll analyse stock audit results and operational data to identify patterns, surface risks, and generate the insights that inform strategic decisions across the retail network. This isn't reporting for reporting's sake — the findings you produce will directly shape how M-KOPA manages risk, allocates resources, and develops its retail operations.
• Fraud prevention is a meaningful part of the scope too. You'll identify and escalate suspicious activity discovered during audit activity, implement controls that reduce operational risk, and provide field-level support to resolve issues as they arise. In a business that extends credit to millions of customers, the integrity of retail operations isn't just an internal governance matter — it's directly linked to customer outcomes and portfolio health.

What makes you ready for this

• Proven track record in audit, compliance, or retail operations — with demonstrable expertise in inventory management, variance analysis, and regulatory compliance in a multi-location retail or financial services environment, and professional audit certification (CIA, CISA, or equivalent) a strong advantage
• Advanced proficiency in audit software, data analysis tools, and inventory management systems — alongside the analytical capability to identify patterns across complex operational data and translate findings into clear, actionable recommendations for senior stakeholders
• Demonstrated experience building or significantly improving audit frameworks, with the communication skills to present complex findings to diverse audiences and the influencing ability to drive compliance and accountability across teams without direct line authority

go to method of application »

What this role actually looks like

• You operate from the retail floor — engaging customers, starting conversations, and guiding them through M-KOPA’s product offering: financed smartphones, cash devices, and SIM solutions.
• You don’t just sell. You educate, advise, and support decisions.

That includes:

• Walking customers through financing options clearly and confidently
• Assisting with onboarding processes like RICA
• Ensuring every customer leaves understanding exactly what they’ve signed up for

You’ll also handle:

• Customer questions, concerns, and after-sales support
• Real-time problem-solving at the counter
• Building trust through consistent, professional engagement

At the same time, you take full ownership of stock within your space:

• Daily stock counts and reconciliation
• Receiving and verifying deliveries
• Reporting discrepancies quickly and accurately
• Maintaining organised, secure storage areas
• Supporting sales reps with collections and returns
• Contributing to monthly stock takes
• You’ll stay closely connected to your Field Sales Manager — sharing updates, navigating challenges, and celebrating wins. The support is there, but so is the expectation that you take ownership.

go to method of application »

We're hiring a Retail Audit Lead in South Africa — a role that goes well beyond compliance checking. You'll design and own the audit framework that protects the integrity of M-KOPA's retail network, drives accountability across locations, and generates the kind of data-driven insight that informs decisions at the highest level of the business.

What the work actually looks like

• You'll lead inventory and compliance auditing across M-KOPA's retail outlets — conducting physical counts, reconciling variances, and working with analysts and stock controllers to investigate discrepancies and close them properly. You'll perform comprehensive compliance checks covering branding standards, health and safety protocols, record-keeping accuracy, and adherence to M-KOPA's operational processes — scoring locations objectively using established criteria and providing structured feedback that drives real improvement.
• On the analytics side, you'll prepare detailed audit reports with findings, recommendations, and corrective action plans for management review. You'll analyse stock audit results and operational data to identify patterns, surface risks, and generate the insights that inform strategic decisions across the retail network. This isn't reporting for reporting's sake — the findings you produce will directly shape how M-KOPA manages risk, allocates resources, and develops its retail operations.
• Fraud prevention is a meaningful part of the scope too. You'll identify and escalate suspicious activity discovered during audit activity, implement controls that reduce operational risk, and provide field-level support to resolve issues as they arise. In a business that extends credit to millions of customers, the integrity of retail operations isn't just an internal governance matter — it's directly linked to customer outcomes and portfolio health.

What makes you ready for this

• Proven track record in audit, compliance, or retail operations — with demonstrable expertise in inventory management, variance analysis, and regulatory compliance in a multi-location retail or financial services environment, and professional audit certification (CIA, CISA, or equivalent) a strong advantage
• Advanced proficiency in audit software, data analysis tools, and inventory management systems — alongside the analytical capability to identify patterns across complex operational data and translate findings into clear, actionable recommendations for senior stakeholders
• Demonstrated experience building or significantly improving audit frameworks, with the communication skills to present complex findings to diverse audiences and the influencing ability to drive compliance and accountability across teams without direct line authority