Retail Sales Agent - Eastern Cape at M-KOPA

Our presence inside Pick n Pay stores places us directly where customers already are — and the Retail Sales Agent is the person who brings that experience to life.

This is not just a retail role.
It’s where sales, customer guidance, and stock accountability meet in one space — and where your impact is visible every single day.

What this role actually looks like

• You operate from the retail floor — engaging customers, starting conversations, and guiding them through M-KOPA’s product offering: financed smartphones, cash devices, and SIM solutions.
• You don’t just sell. You educate, advise, and support decisions.

That includes:

• Walking customers through financing options clearly and confidently
• Assisting with onboarding processes like RICA
• Ensuring every customer leaves understanding exactly what they’ve signed up for

You’ll also handle:

• Customer questions, concerns, and after-sales support
• Real-time problem-solving at the counter
• Building trust through consistent, professional engagement

At the same time, you take full ownership of stock within your space:

• Daily stock counts and reconciliation
• Receiving and verifying deliveries
• Reporting discrepancies quickly and accurately
• Maintaining organised, secure storage areas
• Supporting sales reps with collections and returns
• Contributing to monthly stock takes