Retail Sales Agent - Free State at M-KOPA

• Our presence inside Pick n Pay stores places us directly where customers already are — and the Retail Sales Agent is the person who brings that experience to life.
• This is not just a retail role.
• It’s where sales, customer guidance, and stock accountability meet in one space — and where your impact is visible every single day.

What this role actually looks like

• You operate from the retail floor — engaging customers, starting conversations, and guiding them through M-KOPA’s product offering: financed smartphones, cash devices, and SIM solutions.
• You don’t just sell. You educate, advise, and support decisions.

That includes:

• Walking customers through financing options clearly and confidently
• Assisting with onboarding processes like RICA
• Ensuring every customer leaves understanding exactly what they’ve signed up for

You’ll also handle:

• Customer questions, concerns, and after-sales support
• Real-time problem-solving at the counter
• Building trust through consistent, professional engagement

At the same time, you take full ownership of stock within your space:

• Daily stock counts and reconciliation
• Receiving and verifying deliveries
• Reporting discrepancies quickly and accurately
• Maintaining organised, secure storage areas
• Supporting sales reps with collections and returns
• Contributing to monthly stock takes
• You’ll stay closely connected to your Field Sales Manager — sharing updates, navigating challenges, and celebrating wins. The support is there, but so is the expectation that you take ownership.

Why this role is different from other retail positions

• Most retail roles are about selling what’s on the shelf.
• This one is about unlocking access.
• Many of the customers you’ll engage have never financed a device before. Some have been excluded from traditional credit entirely.
• When you take the time to explain, guide, and close — you’re not just making a sale.
• You’re enabling access to tools, connectivity, and opportunity.
• That’s what sets this apart.

If you’re someone who:

• Takes pride in doing the job properly
• Naturally goes the extra mile
• Finds purpose in helping people move forward
• Then this isn’t just another retail role. It’s a better one.

What you bring

• Proven experience in retail or sales, with the ability to engage, advise, and close effectively
• Confidence in handling objections and guiding customer decisions
• Strong attention to detail, especially when it comes to stock accuracy
• Reliability and consistency — your team knows they can count on you
• Matric / Grade 12

The reality

• This is a target-driven environment.
• You’ll be measured daily, weekly, and monthly — and consistent performance matters.
• It can be fast-paced. It can be demanding.
• You’ll deal with rejection, high foot traffic, and pressure to deliver.

But if you’re:

• Self-driven
• Resilient
• Energised by working with people
• Then this is exactly the kind of environment where you’ll thrive.