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  • Posted: Nov 11, 2021
    Deadline: Not specified
  • MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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    Manager: Fraud Investigations

    Mission/ Core purpose of the Job

    • The primary purpose of the job is to conduct and manage fraud and forensic investigation and provide assessments, analytics, monitoring and reporting, within the policies, procedures and standards set for Group Internal Audit and Forensic Services.

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    The Manager: Fraud Investigations role will be accountable to achieve the following objectives:

    • Work with internal stakeholders and the broader Internal Audit team in the execution of fraud investigation plans and roadmaps, in line with the plan
    • Provide meaningful recommendations to senior manager on the integration of current fraud investigation best practices with processes and systems in use, in order to ensure a solid and robust audit framework
    • Assist with the development of methods, processes and systems to enhance role effectiveness in order to meet goals
    • Conduct and manage fraud investigations, as allocated by Senior Manager, in accordance with set professional standards, policies and procedures and methodology/guidebook.
    • Prioritise high fraud risk assessment and investigation, in order to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management
    • Conduct investigations and forensic procedures, in collaboration with third parties where applicable, on high priority fraud incidents to ensure that those incidents are duly and thorough analysed in a timely manner
    • Perform digital forensic procedures where required in the execution of forensic investigations
    • Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations
    • Use statistical data and other means of analysis for forensic audit investigations to support line analysis activities, providing meaningful information that will assist in preventing future incidents
    • Monitor the adherence to the defined fraud investigation and forensic framework, and make the appropriate escalations if necessary
    • Ensure fraud investigations are aligned to policies, procedures and standards to mitigate identified fraud risk
    • Advise and provide suggestions to enhance fraud investigation policies, procedures and standards
    • Support Operations with investigations (and where there is no forensic capacity) and ensure skills transfer where required
    • Assist in regular quality assurance for OPCO’s in relation to evaluation of investigations and compliance thereto of Group Methodologies, Frameworks and Policies
    • Regular support and travel to OPCO’s as and when required to provide support on investigations and quality assurance
    • Provide feedback to the Fraud Prevention and Detection team to assist in the performance fraud risk assessments in all operations
    • Perform initial fraud trend analysis and share findings with the Fraud Prevention and Detection team
    • Delivery and leading in high-quality stakeholder reporting, including Group ExCo as well as Group Audit Committee reporting

    Key Deliverables

    • Conduct, manage and report on Fraud Investigation and Forensics outcomes
    • Oversight and management of medium to high level fraud investigations
    • Assist in Monthly and Quarterly stakeholder reporting, including providing insights into the fraud risk management environment across the MTN footprint, as well as identification and reporting on trends and themes identified

    Role Dependencies

    • Active support from the Group Executive: Internal Audit and Forensic Services
    • Understanding of the respective OPCO technology and business contexts and the fraud risks associated with these
    • Intra-functional collaborations with Internal Audit and Risk & Compliance
    • Alignment of OPCO with OPCO fraud risk management initiatives
    • Skilled and experienced Suppliers/Specialists to support and safeguard functions

    Job Requirements (Education, Experience and Competencies)

    • Minimum of 3 year Degree / Diploma in Commerce / Science
    • Preferred – 4 Years Bachelor of Commerce/Bachelor of Science/Bachelor of Laws
    • Professional qualification in Fraud Risk and Investigations
    • Professional Qualification ACFE / ACAMS / ICFP
    • Fluent in English
    • French (as an advantage)
    • Digital Forensics and Data Analytics (as an advantage)


    • Minimum of 5 years experience in an area of specialisation coupled with supervising / managing others
    • Worked across diverse cultures and geographies advantageous
    • Experience working in a medium to large organization


    • Conceptual Thinker, Problem Solver, Improvement Driver
    • Culture and Change Champion, Supportive People Manager, Relationship Manager
    • Results Achiever, Operationally Astute
    • Ability to travel to African and Middle East


    • Strong investigations skills – preferably in the context of Technology
    • Digital Forensics advantageous
    • Project Management
    • Customer Focused
    • Conflict resolution
    • Root Cause Analysis
    • Strong Analytics and Problem Solving

    Method of Application

    Interested and qualified? Go to MTN on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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