Latest Jobs at MTN

Mission/ Core purpose of the Job

• The primary purpose of the job is to conduct and manage fraud and forensic investigation and provide assessments, analytics, monitoring and reporting, within the policies, procedures and standards set for Group Internal Audit and Forensic Services.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Manager: Fraud Investigations role will be accountable to achieve the following objectives:

• Work with internal stakeholders and the broader Internal Audit team in the execution of fraud investigation plans and roadmaps, in line with the plan
• Provide meaningful recommendations to senior manager on the integration of current fraud investigation best practices with processes and systems in use, in order to ensure a solid and robust audit framework
• Assist with the development of methods, processes and systems to enhance role effectiveness in order to meet goals
• Conduct and manage fraud investigations, as allocated by Senior Manager, in accordance with set professional standards, policies and procedures and methodology/guidebook.
• Prioritise high fraud risk assessment and investigation, in order to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management
• Conduct investigations and forensic procedures, in collaboration with third parties where applicable, on high priority fraud incidents to ensure that those incidents are duly and thorough analysed in a timely manner
• Perform digital forensic procedures where required in the execution of forensic investigations
• Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations
• Use statistical data and other means of analysis for forensic audit investigations to support line analysis activities, providing meaningful information that will assist in preventing future incidents
• Monitor the adherence to the defined fraud investigation and forensic framework, and make the appropriate escalations if necessary
• Ensure fraud investigations are aligned to policies, procedures and standards to mitigate identified fraud risk
• Advise and provide suggestions to enhance fraud investigation policies, procedures and standards
• Support Operations with investigations (and where there is no forensic capacity) and ensure skills transfer where required
• Assist in regular quality assurance for OPCO’s in relation to evaluation of investigations and compliance thereto of Group Methodologies, Frameworks and Policies
• Regular support and travel to OPCO’s as and when required to provide support on investigations and quality assurance
• Provide feedback to the Fraud Prevention and Detection team to assist in the performance fraud risk assessments in all operations
• Perform initial fraud trend analysis and share findings with the Fraud Prevention and Detection team
• Delivery and leading in high-quality stakeholder reporting, including Group ExCo as well as Group Audit Committee reporting
   

Key Deliverables

• Conduct, manage and report on Fraud Investigation and Forensics outcomes
• Oversight and management of medium to high level fraud investigations
• Assist in Monthly and Quarterly stakeholder reporting, including providing insights into the fraud risk management environment across the MTN footprint, as well as identification and reporting on trends and themes identified
   

Role Dependencies

• Active support from the Group Executive: Internal Audit and Forensic Services
• Understanding of the respective OPCO technology and business contexts and the fraud risks associated with these
• Intra-functional collaborations with Internal Audit and Risk & Compliance
• Alignment of OPCO with OPCO fraud risk management initiatives
• Skilled and experienced Suppliers/Specialists to support and safeguard functions

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 3 year Degree / Diploma in Commerce / Science
• Preferred – 4 Years Bachelor of Commerce/Bachelor of Science/Bachelor of Laws
• Professional qualification in Fraud Risk and Investigations
• Professional Qualification ACFE / ACAMS / ICFP
• Fluent in English
• French (as an advantage)
• Digital Forensics and Data Analytics (as an advantage)
   

Experience:

• Minimum of 5 years experience in an area of specialisation coupled with supervising / managing others
• Worked across diverse cultures and geographies advantageous
• Experience working in a medium to large organization
   

Competencies:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achiever, Operationally Astute
• Ability to travel to African and Middle East

Skills:

• Strong investigations skills – preferably in the context of Technology
• Digital Forensics advantageous
• Project Management
• Customer Focused
• Conflict resolution
• Root Cause Analysis
• Strong Analytics and Problem Solving

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Mission/ Core purpose of the Job

• The Manager: Program Management is responsible to execute and implement on the multiple projects involving cross-functional teams, including MTN Opco’s to ensure the optimal running of Group Enterprise.
• Coordinating with the Opcos, Executive and rest of GEBU managers as well as other functions, the manager will drive the implementation and overall performance consolidation and reporting for the various stakeholders, ensuring the GEBU message is consistent across the board. The Manager will use all the various forums and interlocks to provide insightful insights to the various units and Opcos to ensure transparency and accountability is met at the highest level. As the custodian on the Maturity Models and Blueprints, the Manager, will develop and monitor the various governance processes for best practice sharing and work standards. They will also be responsible to ensure the development of the Dashboard that helps to drive facilitate this knowledge sharing, particularly to the Opcos, but also within the different Manco teams. The role will also provide industry benchmarking and trends to ensure continuous alignment and staying abreast of the latest best practices, policy and continuous improvement across the teams

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
 

The Manager: Program Management will be accountable to achieve the following objectives:

• Custodian of GEBU Ways of Working – holder of this Policy and ensures frameworks and structures are developed to create this cohesive approach of working
• Leads and ensures the execution of all GEBU priorities throughout the company and across all OpCos (e.g., Enterprise Maturity Index, MNC 2.0, CoE interlock)
• Responsible for the effective implementation of the EBU Frameworks, Maturity
• Models and Blueprints, by means of providing direction, structure, models, plans and roadmaps and ensure cross functional alignment and proper understanding of the frameworks.
• Establish and maintain a “Best Practice DIGITAL Hub” for GEBU and effectively manage all related information sharing, best practice communication, thematic reviews and ‘lessons learned’ specific reviews of methodology, process or execution to avoid or mitigate a risk
• Support the annual Growth Planning Cycle – ensuring interlock with various functions and units for uniformity
• Provide reports on a periodic basis to Senior Management relating to progress made within the various functions and in accordance with the measurement metrics set by the organization
• Custodian of all GOC Packs to ensure the highest level of quality is presented. Drives follows up on all matters from GOC to ensure accountability and followup
• Develop and implement the policies and procedures that will govern the maintenance and updating of Standards and Methodology across the following areas: Value Propositions & Segments: Large Enterprise Sales, Small and Medium Enterprise & MNCs
• Owner and driver of all Group Governance Structures and owner of Forums e.g. EBUConnect, Top 7 Market, BOLTOn, GEBU Leadership Meetings, GEBU Communications to various stakeholders as per the schedule of the GEBU
• Executive. Continuously measures the effectiveness of forums and ensures there is Continuous Improvement initiatives and corresponding actions against all the forums
• Establishment and management of GEBU Charters and Change Advisory Board
• Effectively manage all Group Enterprise Best Practice and Continuous Improvement initiatives and corresponding actions
• Establish group wide Enterprise Business management standards and policies including processes to manage deviations or Group Risk;
•  Identify best in class Enterprise management standards and practices across Telecommunications as well as ICT, identifying emerging trends and threats and incorporating them into MTN and GEBU ways of working;
• Establish and maintain mechanisms and capabilities for improved Inter Opco Collaboration and communication of best practice initiatives.
• Responsible to provide support and assistance on performance management processes for the GEBU MANCO team by periodically setting, reviewing and tracking KPI’s and ensuring efficient cascading of targets.
• Oversee the tracking and reporting of GEBU MANCO Programmes and Projects, timely management of any deviations or risks.

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum 4-year Academic Degree in Business, Management
• Post graduate qualification (MBA/CA/ Masters as advantage)
• PMP/ITIL/Six Sigma advantageous

Experience:

• At least 5-8 years relevant project management experience or in operations/process management
• 3-5 years in experience in the telecom industry
• 3-5 years in consulting environment or similar (process engineering)
• Experience in developing and deploying project best practices, policies, procedures, and processes

Competencies:

• Storytelling Skills: Highly competent in building strong powerpoint storylines, using insights gathered from various stakeholders. Able to craft various forums to support the Executive in delivering the GEBU story
• Resilience and agility: Ability to lead complex, ambiguous, high profile programs and deal with the volatile nature of a program environment
• Leadership skills: Ability to get along with, listen to, speak to, and manage people’s expectations. Strong communication skills at all levels and the ability to easily collaborate with teams, internal / external stakeholders with or without formal reporting relationships
• Problem Solving skills: Analytical and critical thinking are essential in evaluating problems and reaching solutions. This skill requires at times logical methodical approach and in other situations creativity and lateral thinking. Persuasion and negotiation will be also important.
• Execution and Implementation Skills: Reliability, results-oriented, proven track record of delivery and can-do attitude
• Challenger mind-set: Ability to engage with senior business stakeholders and challenge the status quo utilizing data analytics and problem-solving capabilities
• Holistic View and Attention to Detail: Balancing the big picture view and attention to detail is a crucial skill to build trust with stakeholders at all levels.
• Developing strategies and producing error-free deliverables, shows that the Transformation office is thorough and recommendations are solid.
• Prioritisation management: Ability to make best out of the allocated time and resources

Skills:

• Project Management
• Performance Management
• Business / Process Analysis
• Internal and external Stakeholder/Relationship Management
• Regional and international travel (if required)

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Mission/ Core purpose of the Job

• The Senior Manager Regional Information Security serves as a representative of Group Information Security, accountable for the information security of the Tier 2 and Tier 3 Opcos in MENA region. The Regional Security Managers will work closely with the Group Information Security team and are primarily accountable to implement, govern, cascade and integrate Information Security processes, policies, standards, tools and practices of Tier 2 and 3 Opcos in the respective Region.
• The Regional Security Roles acts as a critical conduit between the Group Information Security team and the respective Opcos to ensure that the overall Information Security practices are consistent, efficient and in line with business strategies outlined for the region.

The Regional Security Role is responsible to deliver on the commitment of Group Information Security regional steering objective and serves as the accountable partner to one of the three regions (as allocated).

The Regional Security role reports to the GM: Group Information Security Program Management
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables

The Senior Manager Regional Information Security will be accountable to achieve the following objectives:
Strategy Implementation

• Oversee the development of country specific Information Security plans for each of the OPCOs within the region in alignment with the Group Information Security priorities and plan while addressing local country needs
• Implementation of the Information Security Policy and Standards in line with the overarching Group and local business goals and Group InfoSec priorities
• Conduct regular reviews of the information security effectiveness in the Opcos within the region to ensure its alignment with the changing dynamics of the internal and external ecosystem, products and services being launched

Governance

Strategic & Operational Meetings

• Drive adequate risk mitigation and controls and elicit inputs from relevant parties
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
• Drive approval process on new initiatives
• Prepare proposal on change initiatives SLA, policies and procedures
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Review and finalise objectives, targets and budgets for the Regional Information Security team as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Sign-off / make decisions regarding tactical changes

Performance

• Monitor OPCO and individual performance and alignment with MTN Global Information Security Strategy
• Ensure alignment between Regional Information Security manager, Global Expertise Functions, RVP Office, and Opco Information Security teams

Reporting

• Report on a monthly basis to the GM: Group Information Security Program Management relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Provide regular feedback to key stakeholders within the OPCOs and Group in alignment with the OPCO Plans and KPI’s

Budgets

• Develop and manage project initiative budgets in line with business objectives
• Ensure that the cost of operations is reduced, in line with a least cost operating strategy stemming from the business drivers
• Facilitate the development of OPCO Security budgets in alignment with Group direction and local OPCO requirements

Operational Delivery & Execution

• Oversee and proactively manage the ways of working between the Hub and Spoke Opcos, in line with the agreed terms and SLAs
• Moderate and proactively address operational challenges between the Hub and Spoke Opcos
• Establish and lead the overarching Regional Information Security strategy and governance model for the various Regions
• Ensure the Regional Information Security support and drive continuous improvement initiatives in the regions with respect to Information Security operations, governance, and architecture.
• Provide regional perspectives and inputs to Global InfoSec teams to enable globally relevant business/Information Security solution designs

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4-year tertiary degree / diploma (Bachelor of Science, Engineering or related field)
• MBA or Masters (advantageous)
• CISSP Certification
• Other preferred certifications are: CISA, CISM, CBCP, ISO 27001 Lead Auditor or Lead Implementer
• Prince 2 (advantageous)

Experience:

• Minimum of 10 years of working experience in the Information Security domain
• Experience in the Financial Services or telecommunication sector is advantageous
• Minimum of 4 to 5 years of Senior Management experience
• Experience in Information Security related Governance, Enterprise Risk Management and Compliance
• Experience working in Africa and Middle East and have a grasp of political, social, infrastructure and integrity challenges
• Advanced working understanding of the information technology environment of a telecom company
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous

Competencies:

Functional Knowledge:

• Risk assessment procedures, policy formation, role-based authorization methodologies, authentication technologies and security attack pathologies
• Cyber defence
• Security architecture
• Security operations
• Data protection
• Resiliency
• Secure development lifecycle

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management
• People Management
• Executive Presentation

Behavioural Qualities

• Adaptable

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Mission/ Core purpose of the Job
The General Manager, MTN Brand contributes to brand strategy development and manages the execution and implementation of MTN Group brand strategies across operating companies.

• The role is responsible for implementing the MTN brand strategy by working with OPCO’s to ensure consistent brand image and identity implementation, consultancy on annual and quarterly plans to ensure delivery of marketing plans in line with MTN business strategy and brand priorities, driving brand and cycle planning processes, developing and deploying frameworks to guide alignment to key messaging communication strategies, leading campaign effectiveness approaches and pro-customer market positioning to deliver ROO and ROI.
• The General Manager, Brand reports to Executive: Group Marketing and is supported by Senior Managers. The positions will interface with the Opco CMO’s, Brand Leads, Group Management Services stakeholders and Consumer, Business, Fintech and Digital Services divisional heads

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development

• Contribute to the formulation and execution of the MTN Group brand strategy in line with MTN Group strategy and MTN brand priorities
• Drive effective implementation of the strategy across operating companies by providing direction, structure, frameworks, models and guidelines to be adopted by the Opco Chief Marketing Officers
• Define minimum standards for implementation and delivery
• Recommend targets and KPIs across operating companies for performance across various marketing activities
• Drive positive advantage of MTN to competitor iro brand health measures and pro-customer market positioning.
• Drive internal marketing alignment with internal stakeholders (HR, procurement, BRM, Corporate Affairs, etc)

 Job Requirements
(Education, Experience and Competencies)
 

Education:

• Minimum of 4 year tertiary Business/Commercial/Marketing Degree
• MBA or Masters in relevant field of study
• Chartered Marketer an advantage

Experience:

• 12-15 years of strong work experience in strategic brand management
• Management/Commercial/ Chief Marketing Officer role
• Experience working in a global/multinational enterprise /FMCG
• Understanding of emerging markets
• Senior management track record of at least 7 years
• Experience in multinational brand leading practices and trends
• Telecommunications Brand Marketing/Industry experience is an advantage.
• Pan Africa and or Middle East multi-cultural experience

Competencies:

• Attitude of self-propelled and thought leadership
• Global mindset to service worldwide operations
• Mature management skills gaining credibility with People and Stakeholder:
• Ability to get along with, listen to, speak to, and manage people’s expectations.
• Strong communication skills at all levels and the ability to easily collaborate with teams, internal / external stakeholders.
• Problem Solving skills: Analytical and critical thinking are essential in evaluating problems and reaching solutions. This skill requires at times logical methodical approach and in other situations creativity and lateral thinking. Persuasion and negotiation will be also important.
• Analytical and Content skills: Knowing how to structure and communicate (written and verbal) complex issues, analyse data and distil insights and learnings, organizing complicated insights from multiple data sources.
• Execution and Implementation Skills: Disciplined execution approach, Reliability, results-oriented, proven track record of delivery and can-do attitude.
• Challenger mind-set: Ability to engage with senior business stakeholders and challenge the status quo utilizing data analytics and problem-solving capabilities
• Holistic View and Attention to Detail: Balancing the big picture view and attention to detail is a crucial skill to build trust with stakeholders at all levels.
• Developing strategies and producing error-free deliverables, shows that the GTI office is thorough and recommendations are solid.

Other:

• Global mindset to service worldwide operations
• Pan Africa and or Middle East multi-cultural experience
• Telecommunications industry experience
• Willing and flexible to travel within Africa and Middle East
• Fluent in English
• French, Arabic an advantage