Manager: Fraud Prevention and Detection Company NameMTN at MTN

To take responsibility for the planning and functional execution of the fraud detection and prevention management system through the effective implementation of monitoring, detection, prevention, investigation and resolution procedures and controls. All these duties are to be executed within budgetary constraints through continuous improvement and the coordination of available resources to best achieve organisational goals. 

• Context: (Global influences, environmental / industry demands, organisational mission, etc.)
•  Highly dynamic and fluctuating Telecommunications industry
•  Within the legal, regulatory and commercial environment of South Africa
•  Highly competitive market with new and established competitors
•  Fast moving industry
•  Context changes in terms of technology advancements
•  Legislative changes
•  Changes in consumer behaviour
•  Shortage of skill

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Task Complexity: 

Strategic input

•  Contribute, challenge and identify ways to finetune procedures and their application within Mobile Financial Services to align with the overall business strategy 
•  Analyse trends and highlight areas of the business that may be developed further, identifying opportunities and matching these to market opportunities
•  Influence decision making at operational level
•  Participate in the development of the first line operational management strategy to achieve operational efficiencies and while being cost effective
•  Offer input / judgments relevant to own technical expertise and experience

Operational Execution

•  Familiarise yourself and obtain a real-time understanding of the threat landscape related to the Mobile Money financial services offering
•  Familiarise yourself with the Mobile Money existing capabilities in fraud detection and/or prevention and any strengths and/or weaknesses.
•  Perform an analysis of all service delivery channels (mobile, web, physical etc.) from a fraud perspective
•  Provide input in the preparation of a complete fraud management system which includes policies, procedures, priorities, roles, and responsibilities
•  Assist in performing multi-jurisdictional investigations across international line.
•  Make use of data analytics and statistical techniques for effective financial investigation purposes
•  Build and maintain internal and external stakeholder relationships as well as prosecutorial agencies and regulators
•  Offer real-time oversight and coverage of Mobile Money operations
•  Perform a detailed incident review in case of a suspected fraud incident, which requires a multidisciplinary approach and coordination with multiple teams
•  Provide input in the development of tactical plans and strategic methods that find a balance between adversely impacting customer transactional experience and prevention or resolution of issues relating to fraud
•  Provide first-line fraud defense and strengthen any points vulnerable to exploitation
•  Attend emerging risk training and conferences, to understand, manage and mitigate new fraud related risks being faced by the Mobile Money environment
•  Perform necessary escalation when certain risk events are detected as per the Mobile Financial Services policies and procedures
•  Assist in appointing and managing a team of fraud analysts providing first-line defence against fraud actions and fraudulent behaviour
•  Provide oversight on customer onboarding and transactions monitoring from a fraud perspective 
•  Assist the CEO and Senior Management in the management and execution of an efficient fraud compliance monitoring program.
•  Act as a fraud subject matter expert to the MTN Board, Senior Management as well as employees
•  Provide advice and guidance to the organisation on fraud matters as it relates to the relevant policies and procedures 
•  Take responsibility for ensuring a Fraud Monitoring and Control toolset that meets regulatory requirements is up and running adhering to MTN Group standards and industry best practices

Governance

•  Initiate and facilitate industry meetings to ensure relevant participation and provide direction and counsel to the various discussions with a bias to MTN
•  Provide direction on key aspects of the AML and fraud management sector and appropriate response
•  Drive adequate risk mitigation and controls
•  Evaluate areas of improvement
•  Manage and resolve issues that will result in severe time, scope, productivity and cost or resource impact
•  Evaluate and anticipate threats and exploit opportunities for MTN long-term sustainability
•  Build new sources of business through methodical and systematic business development practices
•  Oversee budgets in line with the set DOA’s, business objectives and facilitate forecasting                       

Role Complexity:  

•  Ad hoc projects as required