Manager, Fraud Risk Management at Standard Bank Group

JOB DESCRIPTION

To protect our customers by proactively preventing and detecting fraud across all products and platforms as a first line capability collaborating with PBB and enterprise strategy by defining and executing the Fraud Risk management strategy. To ensure a consistent, seamless customer experience by mitigating fraud risk whilst reducing customer friction.     Manage the balancing risk appetite for fraud losses and impact on a positive customer experience.

QUALIFICATIONS

Minimum Qualifications

• Post Graduate Degree  Finance and Accounting
• Fraud Risk Management Experience 
• 3 - 4 years Experience in managing fraud for a or multiple PBB Products and platforms with specific experience in external fraud types such as application fraud, impersonation, cybercrime and digital fraud.
• Understands Fraud systems to query or identify system issues, data feeds and data management that will affect how Fraud Risk Management receives, interprets and reports on data.
• 5 - 7 Years Business knowledge of retail banking products such as Transactional, Card, Home loans, VAF and Insurance

ADDITIONAL INFORMATION

Behavioural Competencies

• Team Working
• Valuing Individuals
• Empowering Individuals
• Generating Ideas
• Producing Outputs

Technical Competencies

• Knowledge Management
• Knowledge Management Systems
• Fraud Detection and Management
• Risk Management
• Response Strategy