Manager General Merchandise at Pick n Pay Stores Limited

• Manages resources to ensure compliance to standards, regulations and set plans to achieve targets/deadlines.

Minimum Requirements

• Matric (RPL) 
• 2-4 years relevant retail/GMD experience 
• Experience in managing a department
• Achieving results through others

Competencies

• Communication
• Controls quality & standards
• Customer orientation / Passion for customer
• Delegation
• Team orientation

Key Responsibilities

Merchandise Management:

• Ensures that hygiene, housekeeping and safe work standards are maintained
• Monitors adherence to merchandise/display standards              
• Conducts regular quality checks on merchandise            
• Checks that pricing of products are correct
• Optimises stock levels
• Ensures the safe handling of and disposal of hazardous chemicals
• Identifies possible hazards in the workplace
• Manages inventory
• Monitors quality checks on merchandise
• Checks and advises on merchandising safety and hygiene standards
• Monitors competitor developments and customer profiles
• Develops and builds supplier relationships
• Analyses category performance

Finance:

• Monitors departmental gross margins and turnover and identifies deviations
• Conducts bi-annual stock take  

People Management & Development:

• Evaluates the performance of subordinates against agreed objectives and standards
• Monitors, assists and advises on staff performance
• Supervises staff
• Provides input into scheduling requirements for the department

Operations & Maintenance:

• Ensures that all equipment is maintained in effective working order
• Ensures that equipment is operated in accordance to laid down standards
• Ensures that checks are carried out on faulty equipment before calling out relevant contractor
• Ensures that back-ups are well maintained

Shrinkage & Security:

• Ensures adherence to security procedures
• Implements shrinkage control measures
• Monitors all areas of possible loss due to theft, freebagging, fraud, and/or carelessness
• Opens and locks store
• Attends to alarm call-outs
• Ensures that cash office procedures and security checks are adhered to

Administration:

• Completes all relevant administration documentation
• Monitors and checks accuracy of LAN listing wit reference to incorrect barcodes and discontinued lines
• Monitors and checks that price changes are actioned daily
• Analyses stock reports
• Confirms daily rosters and follows up on deliveries
• Utilises daily stock reports
• Monitors daily/weekly turnover

Customer Service Management:

• Provides customers with information on store layout, product availability and customer services
• Listens, confirms and responds to customer request for products and services

Closing date: 11 October 2025