Manager: ICT Strategy Enablement (2942) at The South African National Roads Agency (SANRAL)

MINIMUM REQUIREMENTS:

• NQF 8: Honours or Post Graduate Diploma or equivalent in Computer Science, Information Systems, Business Administration, or a related field.
• Certifications in Strategy, Project / Programme / Portfolio Management or Governance (e.g., ITIL, COBIT).
• Minimum 5 years’ relevant in a Strategic, Business, or ICT Enablement role within a complex and multi-stakeholder environment, of which 3 years’ minimum Lead experience (middle management) or in a role focused on ICT Strategy Execution, Service Portfolio Management, Digital Transformation, or Business Enablement roles.

ADVANTEGOUS:

• Certifications in strategy, programme / portfolio management or governance (e.g., ITIL, COBIT).

KEY RESPONSIBILITIES:

Strategy Operationalisation and Roadmap Management

• Translate the strategic objectives of the COC & ICT Strategy into a detailed, actionable ICT roadmap, including key milestones, dependencies, and timelines.
• Incorporate Service Portfolio Management (SPM) principles to manage the lifecycle of ICT services from a strategic perspective, ensuring that new service and enhancements to existing services are formally assessed, prioritised, and integrated into the strategic roadmap.
• Track progress against the strategic roadmap, monitor the delivery of key ICT initiatives and programmes, and provide regular status updates to ICT leadership and governance committees.
• Proactively identify risks, bottlenecks, and misalignments that could impede strategy execution and work with initiative leads to develop mitigation plans.
• Facilitate the annual and quarterly planning cycles for the ICT strategy, ensuring alignment with SANRAL's broader business planning and budgeting processes.
• Maintain the strategic initiative portfolio, ensuring all projects are clearly defined, prioritised, and aligned with the "Right Priorities, Value First" principle.

Stakeholder Engagement and Communication

• Act as a central point of coordination for strategy-related communications between ICT, the COC, and business units.
• Develop and disseminate clear, concise, and impactful communications (presentations, briefings, reports) on the progress of the ICT strategy and the status of the service portfolio to diverse audiences, including executive management, governance committees, and operational teams.
• Facilitate workshops and working sessions to gather input, validate requirements, and build consensus on strategic priorities and dependencies.
• Support in managing relationships with key external partners and service providers to ensure strategic alignment and effective collaboration.
• Promote a data-driven culture by communicating the value and progress of strategic data and analytics initiatives.

Governance, Reporting and Service Portfolio Management Enablement

• Establish and enable an enterprise ICT Service Portfolio that defines, categorises, and governs ICT services across business and operational domains. Ensure services are aligned to business outcomes, value propositions, and strategic priorities.
• Coordinate and support the ICT and COC Governance Committees, including preparing agendas, compiling comprehensive reports, documenting decisions, and tracking action items.
• Develop and maintain a strategic performance dashboard that tracks KPIs related to the progress of Digital Horizon 2030, such as initiative completion rates, benefit realisation, and strategic alignment.
• Support the Service Portfolio Management process by preparing decision papers and value assessments for proposed service investments, ensuring they align with architectural principles and clearly articulate expected value and outcomes for presentation to governance forums.
• Facilitate the tracking and reporting of value realisation from completed strategic initiatives, ensuring that intended benefits are measured and achieved.
• Support the integration of risk management within the ICT strategy portfolio, ensuring strategic risks are actively monitored and reported.

Business and Enterprise Architecture Alignment

• Work closely with the Enterprise Architecture (EA) function to ensure that all strategic initiatives and new service proposals are designed and implemented in accordance with the established architectural principles (e.g., "Fit for Operational Purpose," "Integration and Middleware-Led Architecture").
• Support the translation of business requirements, as gathered by the Business Analysis team, into clear scope definitions for strategic technology projects and new service definitions.
• Assist in maintaining the application and technology landscape roadmap, ensuring alignment with the overall ICT strategy and the goal of moving "From Isolated Systems to an Operational Community."
• Facilitate communication between business units, solution architects, and delivery teams to resolve complex, cross functional design and integration issues.

Continuous Improvement and Innovation Support

• Monitor industry trends, emerging technologies (e.g., AI, IoT), and best practices in ICT strategy, service portfolio management, and digital transformation, and share relevant insights with the team.
• Support the innovation lab and pilot factory by helping to assess new ideas against the strategic roadmap, organisational objectives, and the existing service portfolio.
• Proactively identify opportunities to improve the processes, tools, and frameworks used for strategy execution, governance, reporting, and service portfolio management.
• Contribute to the evolution of the ICT strategy by providing feedback from execution activities and stakeholder engagements.

Closing date for applications: 28 April