SANRAL is a South African state-owned company responsible for managing, maintaining, and developing the national road network, including toll and non-toll roads, to support economic growth and social development.
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MINIMUM REQUIREMENTS
- NQF 6 Diploma in Contact Centre Management, Customer Service, Business Administration or related
- 3 years minimum relevant experience as a contact centre / call centre supervisor.
KEY RESPONSIBILITIES
Team Supervision
- Oversee day-to-day operations of the contact centre team, ensuring optimal staffing and workload distribution across queues and shifts.
- Provide real-time support and guidance to agents to ensure consistent and professional handling of customer interactions.
- Manage adherence to schedules, monitor attendance, and approve shift changes or break adjustments as needed.
- Foster a collaborative and high-performance team culture through open communication, regular check-ins, and motivation strategies.
- Serve as the first point of escalation for unresolved or sensitive queries, supporting agents in managing complex customer interactions.
Performance Management and Continuous Improvement
- Conduct regular performance reviews and quality assessments, using KPIs (e.g., Average Handling Time, First Call Resolution, Customer Satisfaction) to evaluate agent effectiveness.
- Provide coaching, feedback, and informal counselling to support agent development and address performance issues.
- Identify recurring service issues, training needs, or process inefficiencies and recommend appropriate interventions or improvements.
- Support the implementation of new procedures, scripts, tools, and training initiatives aimed at enhancing service delivery.
- Promote a culture of accountability, continuous learning, and responsiveness to customer needs.
Reporting
- Compile daily, weekly, and monthly reports on contact centre performance, including call volumes, agent productivity, SLA compliance, and customer satisfaction metrics.
- Maintain accurate records of coaching, quality assessments, attendance, and escalations for audit and compliance purposes.
- Use reports and analytics to inform operational adjustments, support team briefings, and drive service improvements.
- Provide performance insights and recommendations to the Contact Centre Manager for planning and resourcing decisions.
Closing date for applications: 1 May 2026
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MINIMUM REQUIREMENTS:
- (NQF Level 6) IT Diploma or equivalent.
- Oracle Certified Professional (OCP) or Oracle Database Administration.
- 5 years of relevant experience.
KEY RESPONSIBILITIES:
Database Administration and Maintenance
- Administer and maintain 8+ enterprise-grade Oracle databases, ensuring high availability, security, and performance.
- Perform daily health checks, troubleshooting, and root cause analysis of database related incidents.
- Develop and implement best practices for database security, backup, and disaster recovery.
- Conduct regular patching, updates, and version upgrades to ensure stability and compliance.
- Automate routine database administration tasks to enhance operational efficiency.
Performance Tuning & Optimization
- Implement and maintain Oracle Data Guard, RMAN, and Fast Recovery Area (FRA) for business continuity.
- Design and manage Oracle RAC and other high-availability solutions.
- Conduct failover testing and regularly validate disaster recovery plans.
- Experience with Veeam Backup Solutions
- Experience with Oracle RMAN Merged Incremental Backups.
Availability
- Implement and maintain Oracle Data Guard, RMAN, and Fast Recovery Area (FRA) for business continuity.
- Design and manage Oracle RAC and other high-availability solutions.
- Conduct failover testing and regularly validate disaster recovery plans.
Security and Compliance
- Manage Oracle database security policies, user access control, and auditing.
- Oracle Advanced Security (TDE, Data Vault, Audit Vault) experience.
- Ensure compliance with IT governance frameworks and security best practices.
- Support internal and external audit processes, ensuring database security compliance.
Stakeholder Collaboration, Support and Reporting
- Provide technical expertise and support to development, infrastructure, and application teams.
- Engage with vendors to resolve database issues.
- Document database configurations, best practices, and standard operating procedures.
- Produce monthly database reports aligned with business and audit requirements.
- Support complex integration projects.
Closing date for applications: 30 April
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MINIMUM REQUIREMENTS:
- NQF Level 6 IT Diploma or equivalent.
- SQL Server DBA certification (MCP, MCSA, or equivalent).
- 5 years of relevant experience.
KEY RESPONSIBILITIES:
Database Administration and Maintenance
- Administer and maintain 200+ SQL Server databases, ensuring optimal performance, security, and availability.
- Perform daily health checks, troubleshooting, and root cause analysis of database issues.
- Implement best practices for database security, backup, and disaster recovery.
- Conduct regular patching, updates, and version upgrades to keep systems current.
- Develop and automate maintenance tasks to replace manual operational activities.
- Support application projects with database tasks.
Performance Tuning & Optimization
- Perform advanced query optimization and index tuning to improve database efficiency.
- Analyze system performance, identify bottlenecks, and implement tuning strategies.
- Monitor database resource utilization and recommend scaling strategies.
Availability
- High Availability & Disaster Recovery - IMPORTANT.
- Design and maintain SQL Server high availability (HA) and disaster recovery (DR) solutions, including Always On availability groups and failover clustering.
- Conduct frequent failover testing to ensure business continuity.
- Implement and manage backup and restore strategies using Veeam Backup Solutions and native SQL Server tools.
Security and Compliance
- Manage database security, user access, and permissions in line with governance policies.
- Ensure compliance with audit and regulatory requirements, implementing security best practices.
- Support encryption, data masking, and other advanced security features.
Stakeholder Collaboration & Support
- Provide technical support and database-related guidance to application teams.
- Engage with third-party vendors to ensure efficient operation and support of SQL Server databases.
- Document database architecture, configurations, and standard operating procedures.
- Provide monthly database reports in line with business requirements.
Closing date for applications: 30 April 2026
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MINIMUM REQUIREMENTS:
- NQF 8: Honours or Post Graduate Diploma or equivalent in Computer Science, Information Systems, Business Administration, or a related field.
- Certifications in Strategy, Project / Programme / Portfolio Management or Governance (e.g., ITIL, COBIT).
- Minimum 5 years’ relevant in a Strategic, Business, or ICT Enablement role within a complex and multi-stakeholder environment, of which 3 years’ minimum Lead experience (middle management) or in a role focused on ICT Strategy Execution, Service Portfolio Management, Digital Transformation, or Business Enablement roles.
ADVANTEGOUS:
- Certifications in strategy, programme / portfolio management or governance (e.g., ITIL, COBIT).
KEY RESPONSIBILITIES:
Strategy Operationalisation and Roadmap Management
- Translate the strategic objectives of the COC & ICT Strategy into a detailed, actionable ICT roadmap, including key milestones, dependencies, and timelines.
- Incorporate Service Portfolio Management (SPM) principles to manage the lifecycle of ICT services from a strategic perspective, ensuring that new service and enhancements to existing services are formally assessed, prioritised, and integrated into the strategic roadmap.
- Track progress against the strategic roadmap, monitor the delivery of key ICT initiatives and programmes, and provide regular status updates to ICT leadership and governance committees.
- Proactively identify risks, bottlenecks, and misalignments that could impede strategy execution and work with initiative leads to develop mitigation plans.
- Facilitate the annual and quarterly planning cycles for the ICT strategy, ensuring alignment with SANRAL's broader business planning and budgeting processes.
- Maintain the strategic initiative portfolio, ensuring all projects are clearly defined, prioritised, and aligned with the "Right Priorities, Value First" principle.
Stakeholder Engagement and Communication
- Act as a central point of coordination for strategy-related communications between ICT, the COC, and business units.
- Develop and disseminate clear, concise, and impactful communications (presentations, briefings, reports) on the progress of the ICT strategy and the status of the service portfolio to diverse audiences, including executive management, governance committees, and operational teams.
- Facilitate workshops and working sessions to gather input, validate requirements, and build consensus on strategic priorities and dependencies.
- Support in managing relationships with key external partners and service providers to ensure strategic alignment and effective collaboration.
- Promote a data-driven culture by communicating the value and progress of strategic data and analytics initiatives.
Governance, Reporting and Service Portfolio Management Enablement
- Establish and enable an enterprise ICT Service Portfolio that defines, categorises, and governs ICT services across business and operational domains. Ensure services are aligned to business outcomes, value propositions, and strategic priorities.
- Coordinate and support the ICT and COC Governance Committees, including preparing agendas, compiling comprehensive reports, documenting decisions, and tracking action items.
- Develop and maintain a strategic performance dashboard that tracks KPIs related to the progress of Digital Horizon 2030, such as initiative completion rates, benefit realisation, and strategic alignment.
- Support the Service Portfolio Management process by preparing decision papers and value assessments for proposed service investments, ensuring they align with architectural principles and clearly articulate expected value and outcomes for presentation to governance forums.
- Facilitate the tracking and reporting of value realisation from completed strategic initiatives, ensuring that intended benefits are measured and achieved.
- Support the integration of risk management within the ICT strategy portfolio, ensuring strategic risks are actively monitored and reported.
Business and Enterprise Architecture Alignment
- Work closely with the Enterprise Architecture (EA) function to ensure that all strategic initiatives and new service proposals are designed and implemented in accordance with the established architectural principles (e.g., "Fit for Operational Purpose," "Integration and Middleware-Led Architecture").
- Support the translation of business requirements, as gathered by the Business Analysis team, into clear scope definitions for strategic technology projects and new service definitions.
- Assist in maintaining the application and technology landscape roadmap, ensuring alignment with the overall ICT strategy and the goal of moving "From Isolated Systems to an Operational Community."
- Facilitate communication between business units, solution architects, and delivery teams to resolve complex, cross functional design and integration issues.
Continuous Improvement and Innovation Support
- Monitor industry trends, emerging technologies (e.g., AI, IoT), and best practices in ICT strategy, service portfolio management, and digital transformation, and share relevant insights with the team.
- Support the innovation lab and pilot factory by helping to assess new ideas against the strategic roadmap, organisational objectives, and the existing service portfolio.
- Proactively identify opportunities to improve the processes, tools, and frameworks used for strategy execution, governance, reporting, and service portfolio management.
- Contribute to the evolution of the ICT strategy by providing feedback from execution activities and stakeholder engagements.
Closing date for applications: 28 April
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MINIMUM REQUIREMENTS:
- A bachelor’s degree in Internal Auditing or equivalent at an NQF Level 7 (or an equivalent qualification, including a BCom in Accounting, BTech in Internal Audit, or BTech in Accounting).
- Must hold an active Certified Internal Auditor (CIA) designation and be a member in good standing or equivalent.
- A minimum of five years’ experience in Internal Audit or equivalent (external audit), of which 3 years must be on a Supervisory level and/or managing audit projects, with the ability to independently conduct and oversee audits from start to finish.
- Internal or external audit experience in public entities governed by the Public Finance Management Act (PFMA).
ADVANTAGEOUS:
- An Honours degree in Internal Auditing or equivalent at NQF Level 8 qualification.
- Internal or external audit experience in a similar environment to SANRAL (a state-owned entity).
KEY RESPONSIBILITIES:
Engagement Planning
- Participate in development of the 3yr rolling and annual audit plan.
- Participate in development/review of the Internal audit strategy and internal audit methodology.
- Prepare project management plan and considers all requirements, deadlines for requirements, time needed to conduct audits, workforce availability and other elements e.g. use of service providers affecting the schedule.
- Obtain and analyse information from clients and environmental scanning to plan engagements.
- Conduct risk and control assessment of assigned department or functional area in established/required timeline.
- Conducted engagement planning phase of the audit in interns of the SANRAL internal.
- Audit Methodology and Global Internal Audit Standards.
- Use appropriate audit software and data analytical tools to effectively during the engagement planning, execution and reporting phase of the audits.
- Describe objectives, scope and procedures to cover key risks.
- Drafts the engagement letters and Engagement Planning Memorandum.
- Write correspondence notifying auditee being audited of schedule, assigned individual(s), source of audit, records required and other pertinent information.
- Keep abreast with and applies all relevant legislative changes, standard operating procedures, methodology and guidelines.
- Oversee allocated projects and report periodically to Internal Audit management.
Engagement Execution
- Execute audits (special audit requests, follow up audits and audits as per the annual audit plan) in accordance with SANRAL Internal Audit Methodology and the Global Internal audit standards.
- Source relevant information required for analysis and testing.
- Establish risk-based audit programmes to address audit risk.
- Evaluate the suitability of internal control design and make recommendations on findings.
- Conducts audit testing of specified areas and identify reportable issues and dimension of risk.
- Conducts audits within the time budgets and timeline determined as per the audit plan.
- Oversee the audit team and provide guidance to ensure timely completion of audit projects.
- Perform any other tasks as required from time to time.
Engagement Management and Reporting
- Prepare a draft audit report to include all audit findings identified.
- Present and discuss the audit report with the client.
- Maintain supporting evidence to ensure that engagement results are supported by evidence.
- Provide recommendations to enhance processes and controls.
- Assist in coordinating internal audit work with other assurance providers.
- Provide status reports on projects and recommend measures to ensure timely completion of the audits.
Quality of the Engagement / Audit
- Oversee the audit project (review the audit work performed by the audit teams) to ensure that the that the work conforms with SANRAL internal audit methodology and Global Internal Audit Standards.
- Capacitate team as appropriate to deliver on project deliverables.
- Ensure that policies, procedures and guidelines, which impact on audit quality are clearly understood, while adhering to level of internal compliance in terms of quality assurance standards (IIA) in line with Internal Audit methodology.
- Maintain and recommend improved standard operation procedures for implementation.
- Give inputs and improvements to audit methodology and other key documents.
Stakeholder Engagement
- Effectively engage and communicate with auditee management, audit team, service providers, external auditors, other stakeholders and Internal Audit management.
- Ensure that internal audit activities are effectively coordinated with other assurance providers through the agreement of a time bound combined assurance model, including internal and external audit, risk management, forensics and compliance functions.
People Management
- Provide functional and technical support, advice and guidance to the audit team.
- Manage own and staff productivity to ensure optimal use of resources.
- Provide guidance to subordinates and service provider personnel on assigned tasks and/or activities.
Closing date for applications: 27 April 2026
go to method of application »
MINIMUM REQUIREMENTS:
- A bachelor’s degree in Internal Auditing or equivalent at an NQF Level 7 (or an equivalent qualification, including a BCom in Accounting, BTech in Internal Audit, or BTech in Accounting).
- Must hold an active Certified Internal Auditor (CIA) designation and be a member in good standing or equivalent.
- A minimum of five years’ experience in Internal Audit or equivalent (external audit), of which 3 years must be on a Supervisory level and/or managing audit projects, with the ability to independently conduct and oversee audits from start to finish.
- Internal or external audit experience in public entities governed by the Public Finance Management Act (PFMA).
ADVANTAGEOUS:
- Internal or external audit experience in public entities governed by the Public Finance Management Act (PFMA).
- Internal or external audit experience in a similar environment to SANRAL (a state-owned entity).
KEY RESPONSIBILITIES:
Engagement Planning
- Participate in development of the 3yr rolling and annual audit plan.
- Participate in development/review of the Internal audit strategy and internal audit methodology.
- Prepare project management plan and considers all requirements, deadlines for requirements, time needed to conduct audits, workforce availability and other elements e.g. use of service providers affecting the schedule.
- Obtain and analyse information from clients and environmental scanning to plan engagements.
- Conduct risk and control assessment of assigned department or functional area in established/required timeline.
- Conducted engagement planning phase of the audit in interns of the SANRAL internal.
- Audit Methodology and Global Internal Audit Standards.
- Use appropriate audit software and data analytical tools to effectively during the engagement planning, execution and reporting phase of the audits.
- Describe objectives, scope and procedures to cover key risks.
- Drafts the engagement letters and Engagement Planning Memorandum.
- Write correspondence notifying auditee being audited of schedule, assigned individual(s), source of audit, records required and other pertinent information.
- Keep abreast with and applies all relevant legislative changes, standard operating procedures, methodology and guidelines.
- Oversee allocated projects and report periodically to Internal Audit management.
Engagement Execution
- Execute audits (special audit requests, follow up audits and audits as per the annual audit plan) in accordance with SANRAL Internal Audit Methodology and the Global Internal audit standards.
- Source relevant information required for analysis and testing.
- Establish risk-based audit programmes to address audit risk.
- Evaluate the suitability of internal control design and make recommendations on findings.
- Conducts audit testing of specified areas and identify reportable issues and dimension of risk.
- Conducts audits within the time budgets and timeline determined as per the audit plan.
- Oversee the audit team and provide guidance to ensure timely completion of audit projects.
- Perform any other tasks as required from time to time.
Engagement Management and Reporting
- Prepare a draft audit report to include all audit findings identified.
- Present and discuss the audit report with the client.
- Maintain supporting evidence to ensure that engagement results are supported by evidence.
- Provide recommendations to enhance processes and controls.
- Assist in coordinating internal audit work with other assurance providers.
- Provide status reports on projects and recommend measures to ensure timely completion of the audits.
Quality of the Engagement / Audit
- Oversee the audit project (review the audit work performed by the audit teams) to ensure that the that the work conforms with SANRAL internal audit methodology and Global Internal Audit Standards.
- Capacitate team as appropriate to deliver on project deliverables.
- Ensure that policies, procedures and guidelines, which impact on audit quality are clearly understood, while adhering to level of internal compliance in terms of quality assurance standards (IIA) in line with Internal Audit methodology.
- Maintain and recommend improved standard operation procedures for implementation.
- Give inputs and improvements to audit methodology and other key documents.
Stakeholder Engagement
- Effectively engage and communicate with auditee management, audit team, service providers, external auditors, other stakeholders and Internal Audit management.
- Ensure that internal audit activities are effectively coordinated with other assurance providers through the agreement of a time bound combined assurance model, including internal and external audit, risk management, forensics and compliance functions.
People Management
- Provide functional and technical support, advice and guidance to the audit team.
- Manage own and staff productivity to ensure optimal use of resources.
- Provide guidance to subordinates and service provider personnel on assigned tasks and/or activities.
Closing date for applications: 27 April 2026
go to method of application »
MINIMUM REQUIREMENTS:
- NQF level 6 qualification in IT, Project Management or related
- Project Management Certification (CAPM or PMP (PMBOK) or Scrum or PRINCE2 etc.)
- 3 years’ experience in Project and/or Programme Management Administration in Information Technology
ADVANTAGEOUS:
- Experience with Microsoft Projects or any other project management software application.
- Knowledge and experience of Project Management Frameworks i.e. PMBOK, SDLC, Agile, Scrum etc.
KEY RESPONSIBILITIES:
Project and Contract Support
- Responsible for project administration on assigned ICT projects
- Ensure relevant stakeholders are supported by independently carrying out operational tasks.
- Liaise and collaborate with relevant stakeholders to ensure that the activities, issues and risks and dependencies are tracked and escalated.
- Assist relevant stakeholders with project change management aspects for project implementations.
- Create and update project reporting and communication. Own the enterprise ICT reporting/ dashboarding process to ensure that information is accurate and timely for executive decisioning.
- Manage workspace, project personnel requirements and project management tool access for all ICT project resources.
- Provide support and resources for project financial management.
- Provide support for resource management for ICT projects.
- Assist with the portfolio management decision process through the support of the creation of project charters, scopes, risk assessments and budgets.
- Project Administration like setting up meetings, meeting agendas and minutes.
Contract Management
- Provide projects with procurement support, from registration of tenders to procurement submissions when awarding tenders.
- Handle all tender queries from procurement and tender participants.
- Handle all invoicing processes from service providers and finance.
- Coordinate activities to enable relevant stakeholders to complete vendor and resource management.
- Manage contract change control: revisions, modifications, and task orders.
- Work with project managers to manage contract issues and disputes.
- Work with project managers to escalate non-compliance activity and performance issues.
- Support Project managers with the contract management of Service Providers tasked with outsourced ICT work.
ICT Project Knowledge & Configuration
- Responsible for administration of all documentation & maintenance of the project management tool (e.g. user set-up, creating group pages).
- Set-up and manage the Project Office document repository, managing a centralised storage and access system across all ICT projects.
- Develop, structure, and maintain project information, and make it available to the overall project office.
- Monitor and manage compliance to the defined document repository structure by users.
- Perform training of all new users to the document repository.
- Facilitate the change management for any changes to the document repository structure and processes for all users.
Closing date for applications: 27 April 2026
Method of Application
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