Top Jobs at Lesaka Technologies

Job Description

• We are looking for a Workforce Planning & Performance Analyst to optimise contact centre performance through effective forecasting, scheduling, real-time workforce management, and data-driven insights.
• In this role, you will play a critical part in ensuring the Contact Centre has the right resources, at the right time, to deliver exceptional customer service and achieve operational targets.
• You will partner with Operations, Sales, IT, and HR teams to improve workforce efficiency, identify performance opportunities, and support continuous improvement initiatives.

Key Responsibilities

Workforce Planning & Scheduling

• Forecast contact volumes, workloads, and staffing requirements to support operational needs.
• Develop and maintain effective workforce schedules aligned to demand and service level objectives.
• Continuously review workforce models to improve resource utilisation and operational efficiency.
• Real-Time Performance Management
• Monitor contact centre performance, including service levels, queue performance, and agent availability.
• Identify risks, service gaps, and operational challenges, providing timely recommendations and escalations.
• Make proactive adjustments to workforce plans, schedules, and resource allocation to maintain performance targets.

Performance Optimisation

Support achievement of key operational targets, including:

• Sales performance for the Voice Branch.
• Maintaining abandonment rates below 5%.
• Achieving service level targets of 80% of calls answered within 20 seconds.
• Partner with Team Leaders and Operations Managers to analyse performance drivers and implement improvement actions.

Reporting & Insights

• Develop accurate and meaningful reports to support operational decision-making.
• Analyse trends, identify performance gaps, and highlight risks and opportunities.
• Ensure data integrity across workforce management tools and reporting platforms.

Process Improvement & Collaboration

• Identify opportunities to improve workforce management processes, tools, and reporting capabilities.
• Collaborate with Operations, Sales, IT, and HR to align workforce strategies with business objectives.
• Participate in performance reviews and improvement initiatives.

Leadership & Support

• Act as an escalation point for Workforce Management (WFM) and Customer Relationship Management (CRM) system queries.
• Provide guidance and support to junior analysts and operational teams.
• Promote a proactive, data-driven culture focused on continuous improvement.

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent planning and organisational abilities.
• Proficiency in workforce management tools, reporting systems, and data analysis.
• Strong stakeholder engagement and communication skills.
• Ability to work effectively under pressure and manage changing priorities.
• High attention to detail and commitment to operational excellence.

What We’re Looking For

• You are a data-driven professional who enjoys turning insights into action. You have a passion for improving operational performance, solving complex workforce challenges, and partnering with teams to deliver measurable results.
• If you thrive in a fast-paced environment and enjoy using data to influence business outcomes, this could be the opportunity for you.

Closing Date 27 July 2026

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Key Performance Areas

• To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products

Customer

• Takes accountability in customer engagement to identify customer’s needs.
• Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
• Performs the regulatory checks for the customer, FICA, POPI and NCR
• Aid customers in account servicing and account origination.
• Handles client serving like issuing of card, answering to client queries
• Referring matters outside the operational mandate to the team leader

People

• Adheres to principles of teamwork
• Allows to be led by the senior

Finance

• Ensure that revenue is generated by meeting the agreed sales target
• Retain customers by providing client service and resolving complaints and queries timeously
• Prevent account closures and operational losses by following laid down procedures on compliance

Process, Risk, Regulatory & Compliance

• Comply with FAIS guidelines (Honesty and Integrity)
• Operates within the code of conduct
• Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
• Refers any matters outside the laid down scoring to the team leader
• Operate within the stipulated Levels and Limits
• Collate information regarding systems, clients and process to aid an improvement of the overall client experience

Responsibilities

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct digital channels to maximize channel optimisation.
• Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Make sure ACTIVATION is PRIORITY on onboarding
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training.

Key performance measure

• Meet stipulated target
• Service compliments and complaints
• Adhere to Compliance requirements
• Operational losses and attrition

Qualifications

• Minimum Qualification: NQF 4 Qualification
• Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
• Regulatory Exam qualification
• An appropriate recognised business Diploma or Higher Certificate at NQF level 6
• Microsoft office Computer Literate

Experience

• Experience: 1-2 years related experience
• FAIS – Yes

The successful applicant must:

• Leadership competencies - Manager of Self
• Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers.  The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
• Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
• Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
• Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
• Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
• Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
• Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
• Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
• Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
• Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
• Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
• Being true to myself: I always do what I say I will do, even when I am under pressure.
• Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
• Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.

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Job Description

• A vacancy exists for a Sales Executive within Lesaka's Merchant Division, in (Rustenburg)      
• We are seeking a motivated and results-driven Sales Executive to join our team. This dynamic role requires a mix of diverse product knowledge, technical expertise, and a passion for delivering exceptional customer experiences.
• You will play a key role in driving sales, expanding business opportunities, and ensuring our products meet customer needs.

About Lesaka's – Merchant division

• As a Sales Executive in Lesaka's Merchant Division you will have an opportunity to join a team of a leading Fintech provider to merchants operating in the informal economy.
• Sales Executives are responsible for prospecting and converting sales for the best-in-class fintech terminal, that provides merchants the ability to accept card payments and the opportunity to increase their revenue through selling a wide selection of value-added services (VAS) electronic vouchers such electricity, airtime, sports betting and more.
• If you want to begin a new chapter in your career selling a high demand critical business component for informal merchants, then this is for you.

Who is the ideal candidate

• An entrepreneurial mindset that is passionate about selling and driving payments digital inclusivity in the informal market.
• Business minded individuals that thrive on engaging and communicating effectively with small business owners.
• Self-starter that can identify opportunities for underserved customers and be proactive to cultivate quality leads.
• A strategic thinker that is not intimidated to operate and seek out decision makers in an informal environment.
• A well-presented individual that can explain the core benefits of Kazang product in a relatable and compelling manner to merchants.
• A disciplined self-led individual that demonstrates ethics in time management and commitment to exploring, investing and managing a growing customer sales pipeline.
• A progressive individual that prioritises on-going learning of the Kazang product ecosystem to better sell, up-sell, or cross sell solutions to merchants.

Requirements 

• Consistently meet and exceed monthly and quarterly sales targets through a results-driven approach.
• Understand client requirements and recommend the most suitable products for their business needs.
• Provide accurate sales forecasts and maintain an up-to-date status on outstanding opportunities.
• Proactively offer best practice solutions to management for sales challenges and opportunities.
• Ensure contracts are processed accurately and efficiently to maintain seamless operations.
• Ability to install devices, ensuring product functionality and customer satisfaction.
• Build relationships and engage with informal vendors to expand our market presence.
• Identify and establish new business areas to drive growth and increase market share.
• Ensure our products are available and visible, driving increased awareness and sales.
• Collaborate with the sales team to identify cross-selling opportunities and tailor proposals to maximize sales potential.

Qualifications 

• Bachelor’s degree in business, Marketing, Sales, or a related field (preferred but not required).
• Proven sales experience in a technical or product-driven environment, with a strong track record of meeting or exceeding sales targets.
• Technical proficiency with the ability to install and troubleshoot devices.
• Excellent communication and interpersonal skills, with the ability to engage and build relationships with clients, vendors, and team members.
• Strong problem-solving abilities and a proactive approach to sales challenges.
• Experience in customer needs analysis and tailoring product recommendations to meet business objectives.
• Proficient in sales forecasting, CRM software, and Microsoft Office (Excel, Word, PowerPoint).
• Valid driver’s license and willingness to travel as needed

Closing Date 17 July 2026

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Job Description

• A vacancy exists for a Senior Key Account Manager: Bank Suppliers within Lesaka's Merchant Division, in Gauteng 
• The Senior Key Account Manager: Bank Suppliers is responsible for managing and growing Lesaka's portfolio of key FMCG brand supplier accounts on the Lesaka (Kazang) cashless payments platform.
• This role drives supplier payment volumes by deepening existing supplier relationships, onboarding new brand partners, and collaborating with regional sales and field teams to ensure that merchants actively pay their preferred brand suppliers through Lesaka (Kazang).
• The SKAM is the primary point of contact between Lesaka and its most strategic brand partners operating across national and divisional levels to unlock growth and ensure seamless account performance.

KEY RESPONSIBILITIES

Supplier Account Management

• Serve as the primary relationship owner for a portfolio of key brand supplier accounts on the Kazang cashless payments platform.
• Manage accounts across all regions, maintaining engagement at both Head Office and divisional levels.
• Host regular partner meetings and calls to address queries, explore growth opportunities,and track active supplier rewards and promotions.
• Coordinate bi-weekly and quarterly supplier meetings, follow up on proposals, and ensure all action points are closed out.
• Manage CRM updates accurately, resolve portal access issues, and troubleshoot general account challenges proactively

Supplier Onboarding & Platform Growth

• Actively identify, engage, negotiate with, and onboard new brand suppliers onto the Kazang Cashless Payments platform.
• Manage the full onboarding process in collaboration with Technical Support (system setup), Legal (contracting), and Finance (payment structures and budgeting).
• Implement growth-focused projects that accelerate supplier engagement and increase payment volumes through the platform.
• Identify brands not yet on the Kazang platform and build a pipeline of onboarding opportunities in partnership with the regional sales team.

Payment Volume Growth & Performance

•  Drive growth in supplier payment volumes by working closely with Regional Managers and field teams.
• Track account performance metrics and hold regular alignment sessions to review progress and course-correct where needed.
• Manage escalations including bank supplier reversals, payment confirmation requests, and any platform-related disputes or discrepancies
• Aim to achieve zero dormant or contract cancellations through proactive engagement and support.

Cross-Functional Collaboration & Reporting

• Collaborate with internal teams including Data (reporting and analytics), Technical Support (onboarding and troubleshooting), Marketing (campaigns and supplier-facing merchandise), Legal (contracting), and Finance (payment queries and budgeting)
• Conduct industry and market research to identify trends, competitive threats, and growth opportunities within the informal trade cashless payment space.
• Prepare and present regular performance reports and account reviews for both internal leadership and external supplier partners.
• Align with stakeholders weekly and monthly progress reviews, ensuring accountability across all accounts.

MINIMUM REQUIREMENTS

• Bachelor’s degree in commerce, Business, Marketing, or a related field (or equivalent practical experience).
• Minimum 5–7 years of Key Account Management or business development experience, preferably in FMCG, fintech, or payments.
• Demonstrated experience managing large enterprise accounts and building relationships at Head Office and divisional levels.
• Track record of driving volume or revenue growth through structured account managementand partnership development.
• Proficiency in CRM tools and comfortable working with data and reporting platforms.

PREFERRED EXPERIENCE

• Experience working within or alongside the informal trade or township economy in South Africa.
• Familiarity with FMCG supply chain dynamics - understanding how goods flow from brand to wholesaler to spaza shop.
• Exposure to cashless payments, mobile money, or digital payment platform onboarding.
• Knowledge of the Kazang platform or similar merchant services ecosystem is advantageous.

COMPETENCIES & ATTRIBUTES

• Strong relationship builder - able to engage credibly with senior brand executives and fieldlevel teams alike.
• Commercially driven with a clear focus on payment volume growth and account health.
• Highly organised with strong follow-through - able to manage a large, active supplier portfolio without dropping the ball.
• Analytical - comfortable interpreting performance data and translating it into accounts strategy.
• Resilient and self-motivated, with the ability to operate independently across multiple regions.
• Collaborative - works effectively across sales, technical, finance, and marketing teams.

Closing Date 20 July 2026

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Job Description

A vacancy exists for a Senior Key Account Manager: Super Suppliers within Lesaka's Merchant Division, in Gauteng 

• The Senior Key Account Manager: Super Suppliers is responsible for managing and growing Lesaka's portfolio of wholesale and distributor accounts on the Lesaka (Kazang) cashless payments platform.
• This role drives payment volume growth by maintaining strong, active relationships with existing wholesale and distribution partners, and working closely with regional sales and Supplier Growth Manager teams to ensure that merchants within each partner's footprint are actively paying via Lesaka (Kazang).
• The SKAM: Super Suppliers operates across national and regional levels and is the primary point of accountability for account health, outflow performance, and relationship quality within this segment of the cashless ecosystem.

KEY RESPONSIBILITIES

Supplier Account Management

• Serve as the primary relationship owner for a portfolio of wholesale, distributor, and buying group accounts on the cashless payments platform.
• Manage accounts across all regions engaging at both buying level and at branch level where required.
• Host regular partner meetings and calls to resolve queries, explore growth opportunities, and track payment volumes and account activity.
• Coordinate bi-weekly and quarterly supplier reviews, follow up on proposals and outstanding action points and ensure commitments are fulfilled on both sides.
• Maintain accurate CRM records, resolve portal access and system issues, and troubleshoot account challenges before they escalate.

Portfolio Growth & Relationship Deepening

• Deepen existing Super Supplier relationships by understanding each partner's business priorities and identifying opportunities to grow payment volumes through the Lesaka (Kazang) platform.
• Work closely with Supplier Growth Managers (SGMs) to ensure merchants within each
• Super Supplier's footprint are informed of, and actively using, Lesaka (Kazang) to pay their suppliers.
• Develop account-specific growth plans for each Super Supplier, identifying levers such as expanded product ranges available for payment, improved merchant awareness, and platform adoption incentives.
• Track active rewards and incentive structures on supplier accounts, ensuring partners are engaged and deriving ongoing value from the Lesaka (Kazang) platform.

Payment Volume Growth & Performance

• Drive growth in outflow payment volumes by collaborating closely with Supplier Growth
• Managers, and field sales teams to activate merchants within each Super Supplier's footprint.
• Track outflow performance by account and region, holding regular alignment sessions with stakeholders to review progress.
• Manage escalations including payment reversals, settlement queries, and any platform related disputes with Super Supplier partners.
• Proactively manage dormant or underperforming Super Supplier accounts, with a target of zero inactive accounts in the portfolio

Cross-Functional Collaboration & Reporting

• Collaborate with internal teams including Data (reporting and analytics on supplier outflows), Technical Support (platform troubleshooting and issue resolution), Marketing (co-branded campaigns and in-trade activation), and Finance (payment queries and settlement structures)
• Provide regular intelligence on the wholesale and distribution landscape - including competitor activity, new entrants, and structural shifts in informal trade supply - to inform Lesaka's platform and commercial strategy.
• Prepare and present account performance reports and pipeline reviews for internal leadership and external Super Supplier partners.
• Align with the internal stakeholders through weekly and monthly progress reviews, ensuring accountability and visibility on the Super Supplier portfolio.

MINIMUM REQUIREMENTS

• Bachelor’s degree in commerce, Business, Supply Chain, Marketing, or a related field (or equivalent practical experience).
• Minimum 5–7 years of Key Account Management or business development experience preferably within wholesale trade, FMCG distribution, or fintech/payments.
• Solid understanding of the South African wholesale and informal trade distribution landscape.
• Demonstrated track record of driving payment volume, revenue, or trade adoption growth through structured account management.
• Proficiency in CRM tools and comfortable working with performance data and reporting dashboards 

PREFERRED EXPERIENCE

• Direct experience managing wholesale or distributor accounts (e.g. cash-and-carries, buying groups, or regional FMCG distributors).
• Familiarity with how goods flow from brand to wholesaler to informal merchant in the South African trade context.
• Exposure to cashless payment platforms, mobile payment adoption, or digital trade infrastructure.
• Understanding of the operational realities of spaza shops and township-based informal merchant

COMPETENCIES & ATTRIBUTES

• Operationally minded - understands the mechanics of wholesale trade and is comfortable navigating the complexity of large, multi-site accounts.
• Commercially driven - tracks volume metrics and is motivated by measurable growth in cashless payment adoption.
• Strong communicator and relationship builder, able to engage effectively from depot manager to buying executive.
• Highly organised - manages a complex, multi-region portfolio with consistent follow-through and zero dropped balls.
• Growth-oriented - proactively identifies opportunities within existing accounts to deepen adoption and increase payment volumes.
• Collaborative and cross-functional - works as effectively with the field sales team as with Finance, Technical, and Legal

Closing Date 20 July 2026

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Key Performance Areas

• To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products

Customer

• Takes accountability in customer engagement to identify customer’s needs.
• Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
• Performs the regulatory checks for the customer, FICA, POPI and NCR
• Aid customers in account servicing and account origination.
• Handles client serving like issuing of card, answering to client queries
• Referring matters outside the operational mandate to the team leader

People

• Adheres to principles of teamwork
• Allows to be led by the senior

Finance

• Ensure that revenue is generated by meeting the agreed sales target
• Retain customers by providing client service and resolving complaints and queries timeously
• Prevent account closures and operational losses by following laid down procedures on compliance

Process, Risk, Regulatory & Compliance

• Comply with FAIS guidelines (Honesty and Integrity)
• Operates within the code of conduct
• Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
• Refers any matters outside the laid down scoring to the team leader
• Operate within the stipulated Levels and Limits
• Collate information regarding systems, clients and process to aid an improvement of the overall client experience

Responsibilities

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct digital channels to maximize channel optimisation.
• Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Make sure ACTIVATION is PRIORITY on onboarding
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training.

Key performance measure

• Meet stipulated target
• Service compliments and complaints
• Adhere to Compliance requirements
• Operational losses and attrition

Qualifications

• Minimum Qualification: NQF 4 Qualification
• Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
• Regulatory Exam qualification
• An appropriate recognised business Diploma or Higher   Certificate at NQF level 6
• Microsoft office Computer Literate

Experience

• Experience: 1-2 years related experience
• FAIS – Yes

The successful applicant must:

• Leadership competencies - Manager of Self
• Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers.  The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
• Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
• Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
• Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
• Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
• Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
• Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
• Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
• Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
• Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
• Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
• Being true to myself: I always do what I say I will do, even when I am under pressure.
• Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
• Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.

Closing Date 27 July 2026

go to method of application »

Key Performance Areas

• To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products

Customer

• Takes accountability in customer engagement to identify customer’s needs.
• Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
• Performs the regulatory checks for the customer, FICA, POPI and NCR
• Aid customers in account servicing and account origination.
• Handles client serving like issuing of card, answering to client queries
• Referring matters outside the operational mandate to the team leader

People

• Adheres to principles of teamwork
• Allows to be led by the senior

Finance

• Ensure that revenue is generated by meeting the agreed sales target
• Retain customers by providing client service and resolving complaints and queries timeously
• Prevent account closures and operational losses by following laid down procedures on compliance

Process, Risk, Regulatory & Compliance

• Comply with FAIS guidelines (Honesty and Integrity)
• Operates within the code of conduct
• Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
• Refers any matters outside the laid down scoring to the team leader
• Operate within the stipulated Levels and Limits
• Collate information regarding systems, clients and process to aid an improvement of the overall client experience

Responsibilities

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct digital channels to maximize channel optimisation.
• Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Make sure ACTIVATION is PRIORITY on onboarding
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training.

Key performance measure

• Meet stipulated target
• Service compliments and complaints
• Adhere to Compliance requirements
• Operational losses and attrition

Qualifications

• Minimum Qualification: NQF 4 Qualification
• Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
• Regulatory Exam qualification
• An appropriate recognised business Diploma or Higher   Certificate at NQF level 6
• Microsoft office Computer Literate

Experience

• Experience: 1-2 years related experience
• FAIS – Yes

The successful applicant must:

• Leadership competencies - Manager of Self
• Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers.  The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
• Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
• Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
• Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
• Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
• Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
• Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
• Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
• Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
• Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
• Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
• Being true to myself: I always do what I say I will do, even when I am under pressure.
• Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
• Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.

Closing Date 27 July 2026

go to method of application »

Key Performance Areas

• To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products

Customer

• Takes accountability in customer engagement to identify customer’s needs.
• Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
• Performs the regulatory checks for the customer, FICA, POPI and NCR
• Aid customers in account servicing and account origination.
• Handles client serving like issuing of card, answering to client queries
• Referring matters outside the operational mandate to the team leader

People

• Adheres to principles of teamwork
• Allows to be led by the senior

Finance

• Ensure that revenue is generated by meeting the agreed sales target
• Retain customers by providing client service and resolving complaints and queries timeously
• Prevent account closures and operational losses by following laid down procedures on compliance

Process, Risk, Regulatory & Compliance

• Comply with FAIS guidelines (Honesty and Integrity)
• Operates within the code of conduct
• Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
• Refers any matters outside the laid down scoring to the team leader
• Operate within the stipulated Levels and Limits
• Collate information regarding systems, clients and process to aid an improvement of the overall client experience

Responsibilities

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct digital channels to maximize channel optimisation.
• Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Make sure ACTIVATION is PRIORITY on onboarding
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training.

Key performance measure

• Meet stipulated target
• Service compliments and complaints
• Adhere to Compliance requirements
• Operational losses and attrition

Qualifications

• Minimum Qualification: NQF 4 Qualification
• Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
• Regulatory Exam qualification
• An appropriate recognised business Diploma or Higher   Certificate at NQF level 6
• Microsoft office Computer Literate

Experience

• Experience: 1-2 years related experience
• FAIS – Yes

The successful applicant must:

• Leadership competencies - Manager of Self
• Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers.  The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
• Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
• Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
• Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
• Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
• Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
• Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
• Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
• Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
• Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
• Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
• Being true to myself: I always do what I say I will do, even when I am under pressure.
• Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
• Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.

Closing Date 27 July 2026

go to method of application »

Key Performance Areas

• To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products

Customer

• Takes accountability in customer engagement to identify customer’s needs.
• Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
• Performs the regulatory checks for the customer, FICA, POPI and NCR
• Aid customers in account servicing and account origination.
• Handles client serving like issuing of card, answering to client queries
• Referring matters outside the operational mandate to the team leader

People

• Adheres to principles of teamwork
• Allows to be led by the senior

Finance

• Ensure that revenue is generated by meeting the agreed sales target
• Retain customers by providing client service and resolving complaints and queries timeously
• Prevent account closures and operational losses by following laid down procedures on compliance

Process, Risk, Regulatory & Compliance

• Comply with FAIS guidelines (Honesty and Integrity)
• Operates within the code of conduct
• Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
• Refers any matters outside the laid down scoring to the team leader
• Operate within the stipulated Levels and Limits
• Collate information regarding systems, clients and process to aid an improvement of the overall client experience

Responsibilities

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct digital channels to maximize channel optimisation.
• Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Make sure ACTIVATION is PRIORITY on onboarding
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training.

Key performance measure

• Meet stipulated target
• Service compliments and complaints
• Adhere to Compliance requirements
• Operational losses and attrition

Qualifications

• Minimum Qualification: NQF 4 Qualification
• Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
• Regulatory Exam qualification
• An appropriate recognised business Diploma or Higher   Certificate at NQF level 6
• Microsoft office Computer Literate

Experience

• Experience: 1-2 years related experience
• FAIS – Yes

The successful applicant must:

• Leadership competencies - Manager of Self
• Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers.  The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
• Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
• Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
• Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
• Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
• Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
• Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
• Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
• Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
• Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
• Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
• Being true to myself: I always do what I say I will do, even when I am under pressure.
• Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
• Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.

Closing Date 27 July 2026

go to method of application »

Key Performance Areas

• To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products

Customer

• Takes accountability in customer engagement to identify customer’s needs.
• Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
• Performs the regulatory checks for the customer, FICA, POPI and NCR
• Aid customers in account servicing and account origination.
• Handles client serving like issuing of card, answering to client queries
• Referring matters outside the operational mandate to the team leader

People

• Adheres to principles of teamwork
• Allows to be led by the senior

Finance

• Ensure that revenue is generated by meeting the agreed sales target
• Retain customers by providing client service and resolving complaints and queries timeously
• Prevent account closures and operational losses by following laid down procedures on compliance

Process, Risk, Regulatory & Compliance

• Comply with FAIS guidelines (Honesty and Integrity)
• Operates within the code of conduct
• Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
• Refers any matters outside the laid down scoring to the team leader
• Operate within the stipulated Levels and Limits
• Collate information regarding systems, clients and process to aid an improvement of the overall client experience

Responsibilities

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct digital channels to maximize channel optimisation.
• Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Make sure ACTIVATION is PRIORITY on onboarding
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training.

Key performance measure

• Meet stipulated target
• Service compliments and complaints
• Adhere to Compliance requirements
• Operational losses and attrition

Qualifications

• Minimum Qualification: NQF 4 Qualification
• Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
• Regulatory Exam qualification
• An appropriate recognised business Diploma or Higher   Certificate at NQF level 6
• Microsoft office Computer Literate

Experience

• Experience: 1-2 years related experience
• FAIS – Yes

The successful applicant must:

• Leadership competencies - Manager of Self
• Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers.  The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
• Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
• Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
• Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
• Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
• Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
• Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
• Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
• Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
• Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
• Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
• Being true to myself: I always do what I say I will do, even when I am under pressure.
• Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
• Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.

Closing Date 28 July 2026