Hot Jobs at Newmark Hotels

Job Advert Summary    

• The General Manager is responsible for the strategic leadership, operational excellence, financial performance, and overall success of Toro River Lodge. The incumbent will ensure the delivery of exceptional luxury safari experiences while maintaining Newmark Hotels & Reserves' brand standards, conservation values, and commitment to authentic hospitality.
• The General Manager provides visible leadership across all departments, creates an engaged team culture, drives profitability, and builds strong relationships with guests, staff, suppliers, owners, and local communities.

Minimum Requirements    

• Diploma or Degree in Hospitality management, Hotel management, Tourism management or Business management
• Minimum 7–10 years' experience in luxury hospitality
• At least 5 years' experience as a General Manager or Lodge Manager within a luxury safari lodge
• Proven experience managing all-inclusive luxury lodge operations
• Strong financial and commercial management experience
• Experience managing multidisciplinary teams

Duties and Responsibilities    
Operational Leadership

• Lead the day-to-day operations of the lodge.
• Ensure exceptional guest experiences from arrival through departure.
• Maintain luxury service standards across all departments.
• Oversee Rooms Division, Food & Beverage, Housekeeping, Maintenance, Safari Operations, Guest Experience, Security, and Administration.
• Ensure seamless coordination between departments.
• Conduct daily operational meetings.
• Continuously identify opportunities to improve service delivery and operational efficiencies.

 Guest Experience

• Personally host VIP guests, travel partners, and media visits.
• Build memorable, personalised guest experiences.
• Monitor guest feedback and implement service improvements.
• Ensure all guest requests and complaints are handled promptly and professionally.
• Maintain exceptional guest satisfaction scores and online reputation.

Financial Management

• Prepare and manage annual operational budgets.
• Achieve revenue, profitability, and GOP targets.
• Monitor labour costs, food costs, beverage costs, and operational expenses.
• Approve purchasing in line with company procurement policies.
• Produce monthly financial and operational reports.
• Identify revenue enhancement opportunities while controlling expenditure.

Leadership & People Management

• Recruit, develop, coach, and retain high-performing employees.
• Lead and mentor Heads of Department.
• Foster a culture of accountability, teamwork, and service excellence.
• Conduct regular performance reviews.
• Drive employee engagement and recognition initiatives.
• Ensure compliance with labour legislation and company policies.
• Promote continuous learning and succession planning.

Food & Beverage Oversight

• Work closely with the Executive Chef to deliver exceptional dining experiences.
• Ensure menus reflect luxury safari hospitality standards.
• Monitor food quality, presentation, hygiene, and cost control.
• Oversee wine, beverage, and cellar management.

Safari & Guest Activities

• Ensure safari operations deliver safe, memorable, and educational wildlife experiences.
• Work closely with the Head Guide to maintain guiding standards.
• Ensure compliance with reserve regulations and conservation protocols.
• Support unique guest experiences including bush breakfasts, sundowners, walking safaris, and boma dinners.

Property & Asset Management

• Ensure lodge facilities are maintained to luxury standards.
• Develop preventative maintenance schedules.
• Manage capital expenditure projects.
• Ensure gardens, public areas, guest suites, and back-of-house areas remain immaculate.

Health, Safety & Risk Management

• Ensure compliance with health, safety, fire, and security legislation.
• Maintain emergency procedures and crisis management plans.
• Ensure food safety and hygiene standards are maintained.
• Conduct regular risk assessments.

Conservation & Sustainability

• Champion responsible tourism initiatives.
• Promote environmental sustainability.
• Support wildlife conservation objectives.
• Encourage community engagement and local supplier development.
• Minimise environmental impact through sustainable operating practices.

Sales & Business Development

• Build relationships with travel agents, DMCs, and tour operators.
• Support marketing initiatives and promotional campaigns.
• Host educational visits and familiarisation trips.
• Identify new business opportunities to maximise occupancy and revenue.

Deadline:14th July,2026

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Job Advert Summary    

• The Corporate Sales Executive is responsible for driving corporate and intermediary revenue across Newmark Hotels & Reserves through the development and management of relationships with Travel Management Companies (TMCs), Professional Conference Organizers (PCOs), Production Houses, Corporate Companies, Government entities, and MICE intermediaries.
• Reporting to the Regional Sales Manager, this role is responsible for identifying new business opportunities, growing existing accounts, increasing market share, and delivering revenue across the corporate, MICE, production and negotiated account segments.
• The successful candidate will possess strong relationship-building skills, excellent organizational ability, and a proactive approach to generating new business while maintaining long-term client relationships.

Minimum Requirements    
Qualifications & Experience

• Minimum 2–4 years' experience in hotel sales or hospitality business development.
• Experience managing corporate accounts and TMC relationships.
• Exposure to MICE sales and conference markets advantageous.
• Production House or entertainment industry experience advantageous.
• Understanding of hotel revenue management principles.
• Experience using Opera, CRM, CVENT, and Lanyon systems advantageous.
• Strong MS Office proficiency, particularly Excel, Word and PowerPoint.
• Relevant tertiary qualification in Hospitality, Tourism, Sales or Marketing preferred.

Duties and Responsibilities    
Corporate Account Management

• Develop and manage a portfolio of direct corporate clients across Cape Town.
• Identify new corporate business opportunities through proactive sales activities.
• Conduct regular sales calls, client meetings, presentations and networking events.
• Negotiate preferred corporate agreements in line with company strategy.
• Drive room night and revenue production across the Newmark portfolio.
• Maintain regular account reviews and business development plans for key clients.
• Increase account penetration through cross-selling multiple Newmark properties.
• Manage and respond to RFP requests via approved tools such as CVENT and Lanyon.

Travel Management Companies (TMCs)

• Develop and strengthen relationships with regional TMC partners.
• Conduct product training and account reviews with consultants and account managers.
• Support Regional Sales Manager in the negotiation and implementation of preferred agreements where applicable.
• Identify opportunities within corporate travel programs.
• Ensure Newmark properties remain top-of-mind within consultant teams.
• Support TMC RFP submissions and annual contracting processes.
• Monitor account production and support growth strategies.

MICE & Professional Conference Organizers (PCOs)

• Develop relationships with Professional Conference Organizers and Event Management Companies.
• Generate accommodation opportunities linked to conferences, incentives and meetings.
• Promote Newmark's conference venues, event spaces and group accommodation offerings.
• Conduct site inspections for conference organizers and event planners.
• Work closely with hotel operations and reservations to maximize conversion.
• Identify citywide conference opportunities and bid support where applicable.

Production Houses & Entertainment Industry

• Develop relationships with film production companies, television studios, media agencies and location managers.
• Promote Newmark hotels for cast accommodation, crew accommodation and production offices.
• Coordinate site inspections and familiarisation visits.
• Identify long-stay accommodation opportunities.
• Work closely with hotel operations to ensure seamless execution of production requirements.

Market Intelligence & Business Development

• Maintain a strong understanding of the Cape Town corporate travel landscape.
• Monitor competitor activity and pricing.
• Identify emerging industries and opportunities.
• Stay informed on major events, conferences and business developments that may generate accommodation demand.
• Provide market intelligence to the Regional Sales Manager.

Sales Administration & Reporting

• Maintain accurate CRM records and account activity.
• Produce weekly sales call reports.
• Deliver monthly production analysis against budget and targets.
• Assist with corporate rate loading and contract administration.

Internal Collaboration

• Work closely with hotel General Managers, Revenue Management, Reservations and Operations.
• Support Regional Sales Manager initiatives and commercial campaigns.
• Assist with hosting educationals, networking functions and client events.
• Promote effective communication between hotels and key accounts.
• Share market feedback to improve products and guest experiences.

Deadline:15th July,2026

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Job Advert Summary    

• The Leisure Sale Executive is responsible for driving revenue growth across a portfolio of city hotels and game lodges, with a primary focus on servicing our local and regional leisure trade partners that support our leisure segment. This role requires strong relationships with Tour Operators, DMCs, Wholesalers, and Key Trade Partners, coupled with a deep understanding of international booking cycles, contracting structures, and seasonal demand patterns.
• The Leisure Sale Executive will actively source, convert, and grow leisure business while ensuring accurate administration, rate integrity, and alignment with the overall commercial strategy of the hotel group.

Minimum Requirements    

• Minimum 3–5 years’ experience in hotel sales, preferably within leisure trade and multi-property portfolios.
• Experience selling both city hotels and safari / lodge products highly advantageous.
• Strong understanding of hotel systems.
• Relevant tertiary qualifications in Hospitality, Tourism, Sales, or Marketing preferred.

Duties and Responsibilities    
Sales & Account Management (Core Focus)

• Manage and grow a defined portfolio of local, regional and international Tour Operators, DMCs, Wholesalers, and Trade Partners.
• Conduct regular sales calls as per KPI’s, presentations, and negotiations (virtual and in-person).
• Identify new trade opportunities and develop market-specific strategies for urban hotels and safari lodges.
• Drive production across FIT, Leisure groups, group series, and adhoc leisure opportunities.
• Support the conversion of high-value enquiries.

Market Knowledge & Booking Cycles

• Demonstrate a strong understanding of source market booking windows, lead times, and travel patterns.
• Align sales activity with key contracting periods, brochure deadlines, and peak booking cycles.
• Provide insight into seasonality, demand shifts, and market trends across both urban and safari destinations.

Portfolio & Product Management

• Represent the full portfolio confidently, articulating product differentiation between urban hotels and game lodges.
• Ensure trade partners are fully educated on product updates, USPs, room types, experiences, and access logistics.
• Coordinate and host site inspections and FAM trips in collaboration with operations.

Contracting & Commercial Administration

• Support annual rate contracting processes for leisure trade partners.
• Support the timely distribution and execution of ad hoc trade campaigns and offers to maximize results.
• Support with driving preferred partner performance programs in line with company guidelines.
• Maintain strong discipline around rate parity and contracted terms.

Reporting & Administrative Responsibilities

• Maintain accurate and up-to-date account records, call reports, and action plans.
• Track production of key account performance against agreed targets.
• Deliver consistent weekly sales reporting and contribute to monthly owner communications.
• Manage administration related to:
• Rebate Requests
• Trade communication and follow-ups
• Series and adhoc group negotiations and contracting

Collaboration & Internal Alignment

• Work closely with Revenue, Reservations, and Operations teams to ensure seamless execution of trade business.
• Provide feedback from the market to support product development, packaging, and marketing initiatives.
• Support trade shows, workshops, and international sales events where required.

Deadline:15th July,2026