Senior Key Account Manager: Bank Supplier at Lesaka Technologies

Job Description

• A vacancy exists for a Senior Key Account Manager: Bank Suppliers within Lesaka's Merchant Division, in Gauteng 
• The Senior Key Account Manager: Bank Suppliers is responsible for managing and growing Lesaka's portfolio of key FMCG brand supplier accounts on the Lesaka (Kazang) cashless payments platform.
• This role drives supplier payment volumes by deepening existing supplier relationships, onboarding new brand partners, and collaborating with regional sales and field teams to ensure that merchants actively pay their preferred brand suppliers through Lesaka (Kazang).
• The SKAM is the primary point of contact between Lesaka and its most strategic brand partners operating across national and divisional levels to unlock growth and ensure seamless account performance.

KEY RESPONSIBILITIES

Supplier Account Management

• Serve as the primary relationship owner for a portfolio of key brand supplier accounts on the Kazang cashless payments platform.
• Manage accounts across all regions, maintaining engagement at both Head Office and divisional levels.
• Host regular partner meetings and calls to address queries, explore growth opportunities,and track active supplier rewards and promotions.
• Coordinate bi-weekly and quarterly supplier meetings, follow up on proposals, and ensure all action points are closed out.
• Manage CRM updates accurately, resolve portal access issues, and troubleshoot general account challenges proactively

Supplier Onboarding & Platform Growth

• Actively identify, engage, negotiate with, and onboard new brand suppliers onto the Kazang Cashless Payments platform.
• Manage the full onboarding process in collaboration with Technical Support (system setup), Legal (contracting), and Finance (payment structures and budgeting).
• Implement growth-focused projects that accelerate supplier engagement and increase payment volumes through the platform.
• Identify brands not yet on the Kazang platform and build a pipeline of onboarding opportunities in partnership with the regional sales team.

Payment Volume Growth & Performance

•  Drive growth in supplier payment volumes by working closely with Regional Managers and field teams.
• Track account performance metrics and hold regular alignment sessions to review progress and course-correct where needed.
• Manage escalations including bank supplier reversals, payment confirmation requests, and any platform-related disputes or discrepancies
• Aim to achieve zero dormant or contract cancellations through proactive engagement and support.

Cross-Functional Collaboration & Reporting

• Collaborate with internal teams including Data (reporting and analytics), Technical Support (onboarding and troubleshooting), Marketing (campaigns and supplier-facing merchandise), Legal (contracting), and Finance (payment queries and budgeting)
• Conduct industry and market research to identify trends, competitive threats, and growth opportunities within the informal trade cashless payment space.
• Prepare and present regular performance reports and account reviews for both internal leadership and external supplier partners.
• Align with stakeholders weekly and monthly progress reviews, ensuring accountability across all accounts.

MINIMUM REQUIREMENTS

• Bachelor’s degree in commerce, Business, Marketing, or a related field (or equivalent practical experience).
• Minimum 5–7 years of Key Account Management or business development experience, preferably in FMCG, fintech, or payments.
• Demonstrated experience managing large enterprise accounts and building relationships at Head Office and divisional levels.
• Track record of driving volume or revenue growth through structured account managementand partnership development.
• Proficiency in CRM tools and comfortable working with data and reporting platforms.

PREFERRED EXPERIENCE

• Experience working within or alongside the informal trade or township economy in South Africa.
• Familiarity with FMCG supply chain dynamics - understanding how goods flow from brand to wholesaler to spaza shop.
• Exposure to cashless payments, mobile money, or digital payment platform onboarding.
• Knowledge of the Kazang platform or similar merchant services ecosystem is advantageous.

COMPETENCIES & ATTRIBUTES

• Strong relationship builder - able to engage credibly with senior brand executives and fieldlevel teams alike.
• Commercially driven with a clear focus on payment volume growth and account health.
• Highly organised with strong follow-through - able to manage a large, active supplier portfolio without dropping the ball.
• Analytical - comfortable interpreting performance data and translating it into accounts strategy.
• Resilient and self-motivated, with the ability to operate independently across multiple regions.
• Collaborative - works effectively across sales, technical, finance, and marketing teams.

Closing Date 20 July 2026