At Liberty we believe that when knowledge rolls up its sleeves, people’s realities change. And that’s what we do; we change realities every day. Since 1957 we’ve grown from being a South African life insurer to a Pan-African financial services company, offering asset management, investment, insurance and health products. Our thirst for knowledge is emb...
As an IT: Operations Manager your main role is to for manage the delivery of ongoing service improvement activities within the 24x7 IT Operations and identifies opportunities to improve the performance of services to deliver enhanced value to the business.
This is an on-site position.
Key Responsibilities
Lead and monitor the team to execute a high standard of service and process adherence to ensure superior service delivery and quality of work.
Use practical knowledge and theoretical guidelines, to diagnose area of specialisation problems and generate workable solutions.
Engages with the different IT disciplines to improve service delivery and maintains close relationships with Business and Technology Teams.
Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.
Appreciates and understands the technical strengths and weaknesses of the team to delegate work appropriately to the right people.
Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.
Minimum Experience
3 - 5 years’ experience in a similar environment, of which 1 -2 years at a specialist level
3 -5 years’ experience within a mainframe and control-M environment.
3 – 5 years of management experience.
Basic understanding of Linux , Solaris , oracle and sql.
SharePoint 365 knowledge , editing sites and working with SharePoint lists , deriving reports from SharePoint.
Managing staff and KPI management which includes training programme and long term goals for the team.
Understanding of Monitoring dashboards, troubleshooting alerts. Added advantage would be tools like Check_MK and Dynatrace
Good understanding of change management processes following the ITIL framework and SAFe and agility methodology and concepts.
Minimum Qualifications
Bachelor`s Degrees and Advanced Diplomas in Business, Commerce, Information Technology and Management Studies.
Skilled in IT Operations
Skilled in Agile methodology
SAFe Agilist (Leading SAFe), AWS/ MS Azure Foundation
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