Jobs at Liberty Group South Africa

Purpose

• To provide specialist advice and support in order to implement relevant components of risk management and to monitor and advise on associated compliance (or non-compliance), through the execution of predefined objectives as per agreed SOPs.

Minimum Experience

• 2 - 3 years experience in a similar environment

Minimum Qualifications

• Bachelors Degree and Professional Qualifications [Level TBA: Pre-2009 was L5] in Finance Economics and Accounting

Additional Minimum Qualifications

• A post graduate diploma in Compliance an advantage.Membership with CISA an added advantageRegulatory Exams where required.

Process

• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.
• Perform compliance management activities to minimize compliance risk to the business and ensuring adherence with policies, standards, procedures and guidelines in accordance with business and regulatory requirements.
• On-going monitoring of emerging and existing laws, regulations, and industry practices relevant to the business and driving the implementation of appropriate interventions.
• Responsible for the review of incident data and carries out root cause analysis to ascertain the cause and monitor remediation initiatives.
• Responsible for providing opinion on compliance-related enquiries and to provide guidance regarding the products/services of the business, in accordance with emerging/new regulations.
• Remains abreast of changes in compliance landscape, provide advice on upcoming regulations, evaluating the overall impact on the business and provide appropriate recommendations.
• Implements the approved compliance program across all areas of the business.
• Ability to detect potential compliance issues and provide recommendations for corrective action as appropriate.
• Supports compliance and ethics communication, training initiatives across the organization.
• Analyse changes in the law and impact on business; consult with operational and functional teams to ensure program effectiveness.

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Purpose

• To deliver reconciliations support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [Level TBA: Pre-2009 was L6] in Office Administration

Additional Minimum Qualifications

Outputs

Process

• Contribute to the provision of a comprehensive admin. service through the correct interpretation and application of procedures to optimise delivery.
• Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
• Reconcile specific individual claim histories, resolving queries timeously and accurately.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Report on company assets and liabilities including balance sheet account reconciliations and review of intangible assets.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

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Purpose

• To process premium collection financial transactions accurately and timeously.. Reconciles and splits accounts to ensure correct allocations and conducts investigations into queries and troubleshoots problems.

Minimum Experience

Minimum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Finance Economics and Accounting

Additional Minimum Qualifications

Outputs

Process

• Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Reconcile accounts and checks for accuracy in line with procedural guidelines.
• Conducts daily system enrichments of all payments received into the stop order account.
• Investigates root cause of processes not working and implements new suggestions.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

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Purpose

• To deliver exceptional  IT systems support services through the execution of predefined objectives as per agreed standard operating procedures. Successful incumbent will be accountable for their own work quality, standards and be required to adhere to the to Tech and Ops policies and procedures.

Minimum Qualification

• Matric
• +A/+N (IT Ops 24x7 Operations)

Minimum working experience

• 1 - 2 years' experience in a similar environment 
• Ops24x7 experience is an advantage.
• Experience in monitoring of dashboards and batches.
• Following escalation processes working on a ticket system for logging of incident eg Remedy and Jira.
• Ability to work shifts on a rotational basis.
• General IT Support with good communication skills.
• Experience with Control-M , Remedy & Mainframe (Advantageous)

Key Responsibilities

• Be the First line support for the environment while monitoring dashboards and batch processes.
• Monitoring of the various monitoring tools used by the Company and following the escalation process for the alerts (Dynatrace)
• Check_ Mk and Sintrex
• Daily job / batch processing to be monitored using tools such as Control-M, Mainframe
• Ticketing system used for logging of incidents is Remedy

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Purpose

• The ideal candidate will leverage data analytics to support strategic decision-making, streamline and automate key processes, and analyze cost structures to identify cost-saving opportunities. This role requires a deep understanding of insurance industry dynamics, strong financial acumen, and advanced data analytics capabilities.

Key Responsibilities

Data Analytics

• Collect, process, and analyze large datasets to identify trends, patterns, and insights that drive business performance.
• Use advanced statistical techniques and data mining methodologies to support business decisions.

Reporting & Visualization

• Create comprehensive reports and dashboards to present findings to senior management and stakeholders.
• Develop visualizations using tools like Tableau, Power BI, or similar to effectively communicate complex data insights.

Streamlining/Automation process

• Conduct detailed analysis to identify key process and potential areas for streamlining/automation.

 Collaboration

• Work closely with finance, underwriting, claims, and other departments to gather data and understand business needs.
• Partner with IT and data engineering teams to ensure data infrastructure supports analytical needs.

Strategic Initiatives

• Support strategic initiatives by providing data-driven insights and recommendations.
• Participate in cross-functional projects to improve efficiency, reduce costs, and enhance overall business performance.

 Innovation

• Stay updated with the latest trends and advancements in data analytics, cost management, and the insurance industry.
• Experiment with new methodologies and tools to enhance analytical capabilities and business impact.

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance, Economics, Data Science, Statistics, Mathematics, or a related field.

Competencies

• Proven experience in cost analysis, financial analysis, or data analytics within the insurance industry.
• Proficiency in using data analytics tools and programming languages such as SQL, Python, R, or similar.
• Experience with data visualization tools like Tableau, Power BI, or similar.
• Familiarity with insurance financial metrics, underwriting processes, and claims management is a plus.
• Strong analytical and problem-solving skills with the ability to interpret complex data and generate actionable insights.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Strong organizational and project management skills with the ability to handle multiple tasks simultaneously.

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Purpose

• As an IT: Operations Manager your main role is to for manage the delivery of ongoing service improvement activities within the 24x7 IT Operations and identifies opportunities to improve the performance of services to deliver enhanced value to the business.
• This is an on-site position.

Key Responsibilities

• Lead and monitor the team to execute a high standard of service and process adherence to ensure superior service delivery and quality of work.
• Use practical knowledge and theoretical guidelines, to diagnose area of specialisation problems and generate workable solutions.
• Engages with the different IT disciplines to improve service delivery and maintains close relationships with Business and Technology Teams.
• Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.
• Appreciates and  understands the technical strengths and weaknesses of the team to delegate work appropriately to the right people.
• Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

Minimum Experience

• 3 - 5 years’ experience in a similar environment, of which 1 -2 years at a specialist level
• 3 -5 years’ experience within a mainframe and control-M environment.
• 3 – 5 years of management experience.
• Basic understanding of Linux , Solaris , oracle and sql.
• SharePoint 365 knowledge , editing sites and working with SharePoint lists , deriving reports from SharePoint.
• Managing staff and KPI management which includes training programme and long term goals for the team.
• Understanding of Monitoring dashboards, troubleshooting alerts. Added advantage would be tools like Check_MK and Dynatrace
• Good understanding of change management processes following the ITIL framework and SAFe and agility methodology and concepts.

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas in Business, Commerce, Information Technology and Management Studies.
• Skilled in IT Operations
• Skilled in Agile methodology
• SAFe Agilist (Leading SAFe), AWS/ MS Azure Foundation
• Professional Cloud Service Manager Certification
• ITIL framework

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Purpose

• To plan, manage and monitor the implementation of branch management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 - 2 years at junior management level

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Additional Minimum Qualifications

Outputs

Process

• Develop market position through the identification of target markets, building relationships and negotiating and closing business deals.
• Plan for, manage and ensure the effective administration of area related support services in alignment with team and individual performance objectives.
• Manage business retention through the application of various sales techniques such as rate negotiations, product comparisons and changing perceptions.
• Ensure customer understanding of org. brand messages, products and services in order to facilitate messages appropriately and successfully.
• Manage branch operations.
• Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
• Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
• Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.

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Purpose

• To deliver business enablement support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 2 - 3 years experience in a similar environment

Key Responsibilities

• Alert management timeously of any loss or malfunction of equipment or tools.
• Vetting new business onboarding documents
• Screening related individuals and companies
• Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
• Develop and maintain stakeholder relationships that enable achievement of operational service delivery objectives.
• Pursue business opportunities and develop customer relationships for the acquisition of new business in line with identified targets.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting

Process

• Keep accurate and up to date records of information relating to own work area in line with standard operating procedures and performance criteria.
• Comply to business rules and processes pertaining to the agent set up on the various source systems.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.
• Work collaboratively with distribution to ensure IFA and Tied adviser accounts are onboarded successfully with exceptional levels of service.
• Develop deep relationships with adviser back office staff to ensure smooth running of the process.
• Working with marketing and as necessary other departments to develop materials and content which may be client facing to ensure a smooth onboarding experience.
• Ensure that new business and servicing processes operate efficiently including the checking of documents and other regulatory requirements.
• Train adviser office staff to ensure smooth operation and complete understanding of the platform.
• Document all processes and procedures for the onboarding process ensuring version control.
• Develop relationships with Fund Manager Companies to be able to effectively manage any queries regarding proposition.
• Collect data for and triage any requests for amendments to our fund list. Ensure the governance process is followed.
• Use management information to identify where improvements can be made and drive relevant improvement implementation.
• Have complete mastery and confidence in the platform and the processes surrounding it and an exceptional product knowledge of platform funds.
• Help to train new team members in knowledge of products, processes and systems.
• Manage risks and adhere to compliance in line with company policies.