Manager Measurement and Reporting at MTN

Mission/ Core purpose of the Job

The Manager: Measurement and Reporting is responsible to  design and implement Revenue Assurance and Fraud Management Measurement and Reporting frameworks. Manage the performance of Opcos with executive, management and stakeholders in relation to Revenue Assurance and Fraud Management to ensure targets are met and performance is optimized

Further the manager is responsible to monitor and report on  revenue leakage risk, and future design and implementation of a revenue responsible organisation, commercial framework, and technology landscape. This role proactively monitors frameworks and policies metrics with the team.

Furthermore, the Measurement and Reporting Manager is a custodian of data, reporting, and analysis for the Revenue assurance functions. This role partners with the relevant assurance teams to ensure they understand the analysis required before creating reports. Timeous reports are provided on primary controls and highlights breaches or anomalies. This role engages robustly with data tools to perform qualitative and quantitative analysis of financial and non-financial data and forecast and report trends and insights for business assurance and fraud management teams.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 

Strategy Development and Implementation

• Manages and coordinates the Revenue Assurance and Fraud Management activities for various stakeholders within the Finco organisation – including the Chief Financial Officer, Executive Committee, Audit Committee, and various internal customers.
• Implements Group RAFM strategy for Finco to effectively manage service revenues and profitability within an effective Governance Framework and implemented to the OPCOs
• Participate in development of new business verticals, propositions, and technologies – oversight of assessment and management of risks to revenue and profitability in relation to new lines of business, revenue streams, proposition, technology, contracts, and service solutions.
• Participate in decision-making in relation to partner and vendor selection, deployment and management to ensure the safeguarding of service revenues and profits.

Operational Delivery

• Measurement Framework Definition & Implementation
• Support research on international best practices of Revenue Assurance and Fraud Management Measurement
• Research Revenue Assurance and Fraud Management measurement trends in the Fintech and Financial Services domain
• Participate in and lead internal Group discussions on the development of Measurement for Revenue Assurance and Fraud Management
• Engage other relevant stakeholders regarding the definition and integration of Revenue Assurance and Fraud Management measurement practices to ensure alignment and effectiveness in integration of these practices within their domains (E.g. Risk & Compliance)
• These frameworks include:
• Revenue Assurance and Fraud Management Risk and Control Matrix
• Revenue Assurance and Fraud Management Balanced Scorecard
• Revenue Assurance and Fraud Management Leakage and Benefits model
• Revenue Assurance and Fraud Management Maturity Model

Measurement Integration & Support

• Drive Revenue Assurance and Fraud Management Measurement Framework adoption
• Manage the introduction of Revenue Assurance and Fraud Management Measurement Framework into the Opcos, ensuring quality and timeliness of the deliverables are achieved through effective management of this projects
• Develop the timetable for RAFM measurement submissions, considering internal resourcing availability, group reporting requirements, data and system constraints
• Manage the communication of RAFM measurement submissions ensuring support is provided where necessary and management of issues is in place

Consolidated Measurement Reporting Preparation

Based on the measurement framework agreed prepare the RAFM measurement performance report on a monthly basis – for use by various stakeholders, including:

• Group Finco CFO and SM: Revenue Assurance (Monthly)
• Executive Committee (Monthly)
• Audit Committee (Quarterly)
• Develop and present Proactive Revenue leakage mitigation reports
• Develop reports on incident management including root cause analysis
• Develop and present reports on averted losses and failed mitigations

Governance

Operational, Tactical and Strategic Meetings

• Provide input in strategic meetings when required
• Provide inputs into the risk mitigation and controls
• Provide input into the preparation of proposal on change initiatives, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into all projects initiated
• Provide input into establishing objectives, targets and budgets for the function as applicable
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with divisional strategy
• Continuous performance monitoring and adjust strategy and actions to deliver targets

Reporting

• Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required

Job Requirements (Education, Experience and Competencies) 

Education:

• 4-year tertiary education in Information Technology, Computer Science, Engineering, Business Science or Business Finance
• Master’s in business administration is advantageous
• Preferred – Post Graduate Qualification –CISA/CISM/CRISK/ MBA/CA.SA/

Experience:

• At least 5 years of managing a Revenue Assurance and Fraud Management in a Global multi country environment
• 2-3 years’ experience within a Financial Services/ Fintech company environment
• Experience in data analysis and management, business performance management and/or reporting within the financial sector or banking industry
• Experience working in a medium to large organization
• Entrepreneurial spirit, self-driven and ability to motivate others
• Worked across diverse cultures and geographies
• Pan African multi-cultural experience is advantageous

Competencies:

Functional Knowledge:

• Business performance management/ measurement/ improvement and reporting
• Business Activity Benchmarking/Survey
• Risk assessment and analysis
• Performance reporting
• Budgeting, forecasting, and planning
• Audit
• Risk Management techniques
• Compliance reporting
• Predictive analytics
• Incident management
• Qualitative and quantitative analysis
• Data Management

Skills

• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Numerical
• Project Management
• People Management
• Executive Presentation
• Analytics and Interpretation
• Strategic Thinking

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Integrity
• Leadership
• Team Player
•  
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Numerical
• Project Management
• People Management
• Execu tiv e Presentation