Manager at Multiform Human Development

Summary:

• We are seeking a dynamic and experienced Manager to oversee the operations of our store within a well known family entertainment establishment. The ideal candidate will have a proven track record in store management, exceptional leadership skills, and a passion for providing excellent customer service.

Responsibilities:

• Manage all aspects of the store, including staff management, inventory control, and customer service.
• Hire, train, and supervise store staff to ensure a high level of customer service and operational excellence.
• Develop and implement strategies to achieve revenue goals and drive profitability.
• Monitor and analyze store performance, inventory levels, and customer feedback to make data-driven decisions.
• Ensure compliance with company policies, procedures, and safety regulations.
• Handle customer inquiries and resolve any issues or complaints in a timely and professional manner.

Qualifications:

• A minimum of ten (10) years' experience in retail management, preferably in a family entertainment or similar setting
• Strong leadership and interpersonal skills, with the ability to motivate and coach a team
• Excellent communication and problem-solving abilities
• Knowledge of inventory management, merchandising, and sales techniques
• Familiarity with POS systems and basic accounting principles
• Flexibility to work evenings, weekends, and holidays as needed
• Own transport is essential

Closing Date 20 March 2026