Multiform Human Development (Pty) Ltd. specialises in the rendering of services which are significant to Labour Law, Labour Relations Management and Human Resource Management.
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We are seeking a dynamic and experienced Manager to oversee the operations of our store within a well known family entertainment establishment. The ideal candidate will have a proven track record in store management, exceptional leadership skills, and a passion for providing excellent customer service.
Responsibilities:
Manage all aspects of the store, including staff management, inventory control, and customer service.
Hire, train, and supervise store staff to ensure a high level of customer service and operational excellence.
Develop and implement strategies to achieve revenue goals and drive profitability.
Monitor and analyze store performance, inventory levels, and customer feedback to make data-driven decisions.
Ensure compliance with company policies, procedures, and safety regulations.
Handle customer inquiries and resolve any issues or complaints in a timely and professional manner.
Qualifications:
A minimum of ten (10) years' experience in retail management, preferably in a family entertainment or similar setting
Strong leadership and interpersonal skills, with the ability to motivate and coach a team
Excellent communication and problem-solving abilities
Knowledge of inventory management, merchandising, and sales techniques
Familiarity with POS systems and basic accounting principles
Flexibility to work evenings, weekends, and holidays as needed
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