Manager- Non-Motor Assessing at Hollard Insurance

    
Role Objectives:

• To manage assessors to effectively validate, adjust and report on assigned claims, thus ensuring 
• containment of claims spend and providing fair & timeous claims settlement by benchmarking a culture of 
• best practices within mandated responsibility.

Key Responsibilities:
Technical Expertise: 

• Review and validate Building & Contents Claims to determine legitimacy and extent of damage 
• claimed.
• Assessing damage and estimating Repair Cost with a view of containing containing spend to below 
• pre-determined ACPC. 
• Positively contribute to the Claims Saving and impact to Loss Ratio as stipulated in the performance 
• contract.
• Verifying Policy coverage and limits
• Conducting On-Site Inspections and evaluations when required
• Negotiating settlements with policyholders or contractors.
• Know and understand market trends and building rates, in line with Company policy. 
• Ensuring Compliance with Industry regulations and Company guidelines
• Identifying potential fraud or inflation of claim
• Provide support during reinstatement of property by managing submission and allocation of tenders.
• Provide support to Internal Risk Surveyors & Procurement, when required
• Risk management: Underwriters to be advised of claims revealing adverse risk features as soon as 
• they are evident.
• Facilitating monthly triangulate meetings between claims, risk and underwriting on Poor risks, when 
• required
• Support implementing of new systems and processes
• Manage and support Business with AI implementation as a business toolkit. 
• Ability to lead and develop a team of assessors, which includes actively managing the teams KPI's 
• and providing frequent and proactive feedback
• Relationship management skills (have the appropriate approach with the different people)
• Accuracy in the analysis, interpretation and basic calculations of data pertaining to claims 
• settlement/estimates.
• Accuracy in the capturing of data to the core business system
• Demonstrate common sense, self-motivation and discipline
• Well-presented / representative of Hollard Culture
• Visibly demonstrate the Hollard values
• Visibly assisting Hollard in being the best business insurer
• Good knowledge of MS Office – Intermediate level (including Word, Excel, Outlook)
• Career orientated
• Knowledge of the Core Business System
• Be open to travel within the national Company network

Behavioural Skill

• Seeks solutions to potential disagreements and conflicts
• Stakeholder Management: Maintain a high level of service to all stakeholders identified (internal and 
• external) according to the service standards set
• Reporting: Provide necessary reporting on financial and operational indicators relating to claims, 
• keep all records and registers up to date. Provide feedback (reporting) to senior management on 
• achievements, pending issues, problems and suggested recommendations.
• Effective and timeous communication: Communicate in a professional manner with internal and 
• external parties and respond to escalations within a pre-determined turnaround time.
• Keep concerned parties abreast of claims status and development
• Ensure adherence to Claims Framework Policy
• Relationship management: Working with and support the claims teams in the regional offices as well 
• as managing relationships with loss adjustors and specialists. 
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures 
• and identify areas for improvement.
• Variance Management: Adhere to standards set by Hollard. Provide action plans and follow up with 
• corrective actions to all variances.
• Project Management: always display the qualities and standards which would be required from a 
• high performing Snr NM Manager
• Employee Growth: Be accountable for your own career growth, and that of your subordinates, and 
• have regular discussions with the relevant role stakeholders.
• Required Knowledge and Experience    

Sound knowledge of the Building Industry 

• 10+ Years of NM Assessing Experience
• Sound knowledge of Personal & Commercial Claims experience,

which includes:

• Claims procedure
• Insurance terminology
• Legal knowledge (prescription act, insurance act, FAIS)
• Underwriting knowledge (ability to interpret policy wording, understanding how claims 
• information impacts on underwriting)
•  Advanced risk assessment knowledge (understand the assessment process, with an ability to 
• appoint a specialist when required)
• Reinsurance and treaties (basic understanding)
• Product knowledge
• Financial knowledge (estimates, premiums, co-insurance)
• Advanced Excel knowledge 
• Claims Trending
• Ability to work under extreme pressure
• Self-management skills (can organise work, space, time)
• Communication skills (Can express him/herself in a clear and concise way) 

Educational Requirements    

• Appropriate Insurance qualification-Min NQF 4 Level
• Valid SA Driver’s License