Fresh Job Opportunities at Hollard Insurance

    
Hello…an exciting new opportunity has just become available in our HINT, Actuarial area. We are looking to recruit an Actuarial Specialist (IFRS 17 Project Management).

• To be responsible for supporting the actuarial aspects of IFRS 17 implementation and compliance across the company and its subsidiaries. This role requires a deep understanding and analysis of IFRS 17 regulations and actuarial principles (e.g valuation), along the ability to coordinate complex projects.
• This role reports into IFRS 17 Actuarial Lead.
• Support the actuarial implementation of IFRS 17 standards across the organization and its subsidiaries.
• Facilitate the development and maintenance of actuarial models and methodologies to ensure the compliance thereof.
• Collaborate with finance, IT, and other departments at both the group and subsidiary levels to integrate IFRS 17 requirements into existing processes.
• Enable, training, and support to actuarial and non-actuarial team members on IFRS 17 standards and procedures.
• Facilitate and report on the progress of IFRS 17 actuarial implementation projects across all subsidiaries in order to reach project deadlines.
• Conduct initial/ first line impact assessments of IFRS 17 on actuarial valuations with IFRS 17 Actuarial Lead’s guidance.
• Stay up-to-date with changes in IFRS 17 regulations and ensure the company and its subsidiaries adapt accordingly.
• Prepare actuarial reports for IFRS17 Actuarial Lead to cascade to the relevant stakeholders.
• Manage complex actuarial projects, ensuring timely and accurate delivery of objectives.
• Coordinate with subsidiary actuarial teams to ensure consistent application of IFRS 17 standards and methodologies.

Required Knowledge and Experience    

• Min 3 years Actuarial valuation function related experience
• 1-2 years IFRS 17 will be an added advantage 
• Extensive experience in actuarial roles, with a strong focus on financial reporting and IFRS standards.
• Stakeholder management skills.
• Strong analytical and problem-solving skills.
• Project coordination skills
• Excellent communication and presentation skills.
• Ability to work collaboratively with cross-functional teams at both group and subsidiary levels.
• Proficiency in actuarial software and tools and general software (e.g., Microsoft Office Suite, SQL).
• Ability to manage complex projects and deliver results under tight deadlines.
• Experience in coordinating with multiple subsidiaries and ensuring consistent implementation across various locations

Educational Requirements    

• Bachelor’s degree in Actuarial Science, Mathematics, Statistics or a related field.

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Role Objectives:

• We are seeking a highly skilled and experienced commercial marketer responsible for managing all aspects of go-to-market campaign plans and performance as well as media strategy, planning and buying across portfolios. This role requires a strategic thinker with a proven track record of go-to-market planning and maximising ROI across various marketing channels

Key Responsibilities:

• Integrated Go-To-Market Plans: Develop commercial go-to-market plans to drive uptake of Hollard products in the market using strategic marketing tools. This involves conducting competitive analysis, influencing pricing strategies, and identifying target customer segments. The go-to-market plans must integrate channel marketing, sales, channel and product strategies to drive successful product launches and market penetration.
• Campaign Performance Management: Monitoring and analyzing the performance of marketing campaigns to ensure they meet predefined objectives and KPIs. This involves using analytics tools to track campaign performance through the marketing funnel in a B2B environment. Based on the data collected, you'll adjust strategies and tactics to optimize campaign performance.
• Media Strategy, Planning and Buying: Oversee media planning and buying activities for all South African business units across traditional and digital channels. Create and implement effective media plans to reach the target audience through these media channels. Negotiate contracts with media partners to ensure favourable terms, discounts and optimal placement. This includes selecting the appropriate platforms, negotiating advertising contracts, and managing budgets.
• Budget Management: Develop and manage the group marketing media budget and specific go-to-market campaign budgets while ensuring optimal allocation of resources to achieve desired outcomes within budgetary constraints.
• Leadership & Team Management: Provide leadership, guidance, and mentorship to the team. Foster a collaborative and high-performance culture that encourages innovation, and continuous improvement.
• Cross-functional collaboration. Collaborate with internal functions such as strategy, product development, channel, marketing teams and lead external agencies to develop commercial marketing go-to-market plans.

Required Knowledge and Experience 

Knowledge

• Insurance industry experience.
• Commercial acumen.
• Business to business marketing.

Skills and attributes

• Strategic thinker.
• Ability to influence and collaborate across functional teams.
• Communicate effectively.
• High performance.
• Leadership experience with a proven ability to inspire, motivate, and manage cross-functional teams.
• Minimum 5 years of management experience is required.\
• Proven experience in either commercial or B2B environment, preferably in the insurance or financial services sector.
• Marketing and media experience is critical.
• Strategic manager with strong analytical skills and a demonstrated track record of developing and executing successful commercial marketing strategies.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Educational Requirements    
• Bachelor's degree or diploma in Commerce, Accounting, Marketing, or related field.
   

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Role Objectives:

• To manage assessors to effectively validate, adjust and report on assigned claims, thus ensuring 
• containment of claims spend and providing fair & timeous claims settlement by benchmarking a culture of 
• best practices within mandated responsibility.

Key Responsibilities:
Technical Expertise: 

• Review and validate Building & Contents Claims to determine legitimacy and extent of damage 
• claimed.
• Assessing damage and estimating Repair Cost with a view of containing containing spend to below 
• pre-determined ACPC. 
• Positively contribute to the Claims Saving and impact to Loss Ratio as stipulated in the performance 
• contract.
• Verifying Policy coverage and limits
• Conducting On-Site Inspections and evaluations when required
• Negotiating settlements with policyholders or contractors.
• Know and understand market trends and building rates, in line with Company policy. 
• Ensuring Compliance with Industry regulations and Company guidelines
• Identifying potential fraud or inflation of claim
• Provide support during reinstatement of property by managing submission and allocation of tenders.
• Provide support to Internal Risk Surveyors & Procurement, when required
• Risk management: Underwriters to be advised of claims revealing adverse risk features as soon as 
• they are evident.
• Facilitating monthly triangulate meetings between claims, risk and underwriting on Poor risks, when 
• required
• Support implementing of new systems and processes
• Manage and support Business with AI implementation as a business toolkit. 
• Ability to lead and develop a team of assessors, which includes actively managing the teams KPI's 
• and providing frequent and proactive feedback
• Relationship management skills (have the appropriate approach with the different people)
• Accuracy in the analysis, interpretation and basic calculations of data pertaining to claims 
• settlement/estimates.
• Accuracy in the capturing of data to the core business system
• Demonstrate common sense, self-motivation and discipline
• Well-presented / representative of Hollard Culture
• Visibly demonstrate the Hollard values
• Visibly assisting Hollard in being the best business insurer
• Good knowledge of MS Office – Intermediate level (including Word, Excel, Outlook)
• Career orientated
• Knowledge of the Core Business System
• Be open to travel within the national Company network

Behavioural Skill

• Seeks solutions to potential disagreements and conflicts
• Stakeholder Management: Maintain a high level of service to all stakeholders identified (internal and 
• external) according to the service standards set
• Reporting: Provide necessary reporting on financial and operational indicators relating to claims, 
• keep all records and registers up to date. Provide feedback (reporting) to senior management on 
• achievements, pending issues, problems and suggested recommendations.
• Effective and timeous communication: Communicate in a professional manner with internal and 
• external parties and respond to escalations within a pre-determined turnaround time.
• Keep concerned parties abreast of claims status and development
• Ensure adherence to Claims Framework Policy
• Relationship management: Working with and support the claims teams in the regional offices as well 
• as managing relationships with loss adjustors and specialists. 
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures 
• and identify areas for improvement.
• Variance Management: Adhere to standards set by Hollard. Provide action plans and follow up with 
• corrective actions to all variances.
• Project Management: always display the qualities and standards which would be required from a 
• high performing Snr NM Manager
• Employee Growth: Be accountable for your own career growth, and that of your subordinates, and 
• have regular discussions with the relevant role stakeholders.
• Required Knowledge and Experience    

Sound knowledge of the Building Industry 

• 10+ Years of NM Assessing Experience
• Sound knowledge of Personal & Commercial Claims experience,

which includes:

• Claims procedure
• Insurance terminology
• Legal knowledge (prescription act, insurance act, FAIS)
• Underwriting knowledge (ability to interpret policy wording, understanding how claims 
• information impacts on underwriting)
•  Advanced risk assessment knowledge (understand the assessment process, with an ability to 
• appoint a specialist when required)
• Reinsurance and treaties (basic understanding)
• Product knowledge
• Financial knowledge (estimates, premiums, co-insurance)
• Advanced Excel knowledge 
• Claims Trending
• Ability to work under extreme pressure
• Self-management skills (can organise work, space, time)
• Communication skills (Can express him/herself in a clear and concise way) 

Educational Requirements    

• Appropriate Insurance qualification-Min NQF 4 Level
• Valid SA Driver’s License

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We are looking for a highly skilled data scientist/analyst to play a pivotal role in enhancing our data architecture and spearheading process automation initiatives. By leveraging advanced analytical techniques, the successful candidate will optimize operational efficiencies, enabling us to efficiently scale and support the growth of our business.

Key Responsibilities

Data Management and Architecture:

• Design / implement / maintain / manage all data storage withing the Hollard environment as well as data flow to/from systems and 3rd party providers i.e. Morningstar, Bloomberg, IRESS, APEX
• Optimize data storage and retrieval systems to handle large volumes of financial data efficiently.
• Document and implement data governance processes to ensure data quality,integrity, and compliance with Hollard Group’s
• Understand the investment teams processes, models and reporting requirements. Assess existing systems and data architecture, and then conceptualize & propose potential improvements.

Data Analysis and Modelling:

• Utilize statistical techniques, machine learning algorithms, and quantitative analysis to extract insights from financial data.
• Collaborate with investment team members to automate and refine existing models. Automate calculations, analysis, reporting, and manual processes performed by the investment team.
• Use data analysis and data-driven approaches to enhance monitoring of investment portfolios and facilitate investment decision-making.
• Data visualization and reporting:
• Create data visualizations, dashboards, and reports to facilitate client presentation and reporting.
• Collaborate with investment team members to integrate data-driven insights into investment processes and decision workflows.
• Recommend and introduce data visualization tools such as Power BI and/or other user-friendly interfaces to allow investment team members to access and interact with data seamlessly. 

Required Knowledge and Experience    

• A minimum of 3 years in data scientist/data analyst role
• Advanced experience with the MS Office suite, specifically Excel, VBA
• Proficient in programming languages such as Python, R, or SQL
• Experience with data visualization tools like Tableau, Power BI
• Understanding of databases and data storage systems
• Knowledge of statistical methods and machine learning algorithms
• Working experience in Morningstar, IRESS or Bloomberg will be an advantage.
• Candidate must have advanced analytical knowledge of data
• Candidate should be able to conduct data analysis and develop data models
• Candidate should be process oriented and have great documentation skills
• Candidate should have project management skills and be able to drive projects independently
• Candidate must have an analytical mind with good problem-solving skills and an exceptional attention to detail
• Candidate must be able to adapt and learn quickly, operate with very minimal supervision
• Candidate must be comfortable liaising with various stakeholders both within the business (i.e. Hollard IT) and outside of the business (i.e. APEX)
• Candidate must be committed to ongoing learning and staying current with developments in the financial services industry, which is crucial for providing relevant insights.
• Candidate must have good interpersonal, verbal, and written communication skills

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•   Leads, guides, facilitate and manage all continuous improvement activities in the organization.  Facilitates continuous improvement workshops and provides ongoing guidance on CI strategy and implementation. Assists business units and operations to identify and improve bench-mark best “processes” practices, thereby improving the bottom-line through cost savings. Responsible for aligning the business unit strategy to the overall group strategy. The incumbent would possess a very good understanding of CI methodology, tools and techniques, e.g. LEAN, SIX SIGMA, KAIZEN & TOC, and their application
• The Continuous Improvement (CI) department serves as the internal management consultancy to the Hollard Insure Business Unit. This department supports Insure to implement operational improvements, using Hollard’s Continuous Improvement philosophy (based on lean management principles).  Projects are primarily focused on delivering improved delivery, cost optimisation, quality and staff capability development by focusing on improving Process, People, Planning and Problem-Solving capabilities.
• Serve as the Head of the Continuous Improvement Department to improve and optimise customer experience and operational efficiencies and effectiveness in Hollard divisions, line departments and partner companies.
• Responsible for managing the client relationship, project teams and the solution, to achieve the department’s purpose and goals.
• Drive the formulation and execution of strategic projects, including the provision of the necessary operational expertise and best practice.
• The key output for this role is to ensure delivery of the business case benefit for every project in the CI project portfolio. e. a project is not done until the benefit is delivered.
• Implement/Maintain Team Management Systems: Run and maintain a structured management system that provides full oversight on all team activities and allows for exception management where activities do not deliver the expected output.
• Set Team Strategic Targets: Ensure that the team is delivering towards set strategic targets that supports the overall Hollard Insure Strategic Targets.
• Manage Key Relationships: Build strong relationships with the Hollard Executive Committee, as well as with all other Hollardites.
• Advisory:  Provide operational excellence advisory support to senior management committees.
• Ensure a Healthy CI Project Pipeline: Ensure that the team’s project pipeline is filled with enough projects which benefits will at the very least cover the team’s annual cost.
• Project Delivery: Drive strong standards and provide the required support to ensure consistent and effective delivery on projects.  This includes Project Management Standards, Process Improvement Standards and Root Cause Problem Solving Standards. Also formally track and report on project benefits delivered.
• Manage Finances: Create team budget and manage spend to budget.  Ensure that the CI Team cost allocation per project is well understood and agreed to by the project sponsors, and that the processing of the CI Team allocations by finance is aligned to what has been agreed with the project sponsors.
• Manage People: General management of team.

Required Knowledge and Experience    

• 10 years related experience
• Minimum of 5 years’ experience in a managerial / line management role.
• Experience in managing projects and project teams essential.
• Experience in senior stakeholder management.
• Experience in the practical application of operational excellence methodologies (e.g. Lean Management).
• A proven track record in delivering results in projects.
• A proven track record in delivering results through team members.
• Experience in Short-Term Insurance an advantage.
• Leading Teams.
• Passionate about people development.
• General Team Management (Setting Strategic Direction, Driving an Enabling Team Culture, Managing Quality of Output, Hiring Good Talent, Manging Team Development and Performance, Budgeting).
• Assertiveness & Influence.
• Program and Project Management.
• Lean process optimisation.
• Root cause problem solving.
• Target Operating Model design.
• Management system design.
• Professional Presentation Skills.
• Advanced Microsoft PowerPoint Skills.

Educational Requirements    

• Honours degree minimum
• 8 to 10 years related experience

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Role Objectives:

• To ensure that all underwriting within authority levels takes place in accordance with the agreed standards, service levels and procedures, thereby satisfying customer requirements and Hollard Life’s mortality expectations. 

Key Responsibilities:

• Setting of underwriting requirements in accordance with Hollard Life’s philosophy.
• Assessing and analysing potential risk factors and deciding on decisions and ratings which are acceptable to the customer, equitable to the risk and protect the company from poor mortality experience.
• Where decisions are made and/or requirements are called for that are not according to Hollard Life’s standard practice this is to be fully justified and documented.
• Explain decisions and offers suggestions on how sub-standard decisions can be positioned with a client. 
• Allocated applications are underwritten and authorised within authority levels.
• Underwriting and processing is done within the agreed service levels.
• Underwriting standards practice and procedures are adhered to at all times with exceptions fully justified and documented.
• Full ownership taken of query, if the query cannot be personally resolved ensure it is handled correctly.
• Courteous and professional manner to be maintained when dealing with clients.
• Ensure compliance to all business processes and rules
• Adhere to Hollard communication standards.
• Queries are responded to within the agreed service levels.

Required Knowledge and Experience    

• Knowledge of all aspects of Life Risk Underwriting
• Problem Solving
• Logical Reasoning
• Planning and Organising
• Analytical thinking
• Judgement
• Integrity
• High degree of initiative

Educational Requirements    

• Matric is compulsory.
• Relevant Insurance qualifications
• More than 5 years hands-on experience in life underwriting

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OVERALL JOB FOCUS:

• The Disability claims administrator assists with PHI Claimants and Lump Sum Disability payments. This administrator will be responsible for the claims calculations, monthly payments, monthly schedules, and day to day queries.

KEY OUTPUTS: 

New Claims: 

• Check and Prepare PHI, Lump Sum Disability and Critical Illness calculations
• Checking of calculations 
• Processing payment
• Verify and authorise payments.
• Payment letters
• Monthly Bulk Release for PHI payment
• Bulk Release for monthly PHI Claimants by the 20th of each month
• Widow & orphans’ payments
• Process all the monthly payments
• Ensure the tax increases are done annually.
• Prepare spreadsheet for yearly tax certificates.

Other Responsibilities

• Pay slips on request
• Monthly Escalation and Escalation letters
• Monthly schedules for Pension and Provident Fund
• Tax certificates annually for PHI Claimants
• Queries Internal/External clients
• Attend to central mailbox daily and ensure mailbox is kept up to date.
• Required Knowledge and Experience    

Experience in payment of Annuity claims

• Group risk administration experience & long term insurance qualifications would be 
• advantageous
•  Integrity
•  Patience and tolerance
•  Ability to work under pressure
•  Results and action driven 

Educational Requirements    

• Minimum of Grade 12 (Matric)
• Minimum of 3 years long term insurance 

Experience.

• 3 or more years experience in payment of Annuity claims