Manager: Patient Experience at Mediclinic

Job Description

The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.

MAIN PURPOSE OF JOB

To ensure that all functions at the hospital are performed in a manner that optimizes patient experience and to be responsible for the marketing of hospital to the public

KEY RESPONSIBILITY AREAS

• Utilise patient experience index data to improve patient experience
• Manage overall patient experience within the hospital
• Manage patient journey campaigns
• Manage key account and stakeholder relations
• Manage and control patient experience finances
• Lead and Manage the people in the Patient Experience Function
• Manage marketing and communication initiatives

Required Education

ESSENTIAL EDUCATION: Grade 12

DESIRED EXPERIENCE: Tertiary qualification in human sciences (Majors in Nursing, Social Work, or Psychology)

Required Experience

ESSENTIAL MINIMUM EXPERIENCE: 5 years’ experience in service-oriented environment/operations

DESIRED EXPERIENCE: Experience in the healthcare and service industry

Required Job Skills And Knowledge

• Knowledge, understanding and application of client satisfaction best practices
• Competent in using Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Knowledge and application of Mediclinic Marketing Strategies, Policies and Procedures
• The utilisation and application of Patient Experience related Administration and Survey Systems (e.g. Press Ganey)
• Understanding of the Mediclinic Patient Journey
• Knowledge and application of Mediclinic Patient Experience Policies and Procedures