Job Opportunities at Mediclinic

Job Description

The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.

MAIN PURPOSE OF JOB

• To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

• Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure
• Identify and prevent financial risks by adhering to policies and procedures
• Ensure an effective discharge process as per the Patient Administration Manual
• Maintain patient confidentiality

Required Education

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None

Required Experience

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

Required Job Skills And Knowledge

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• Computer literate (Microsoft Office)
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Emergency / Major Incident Protocol (e.g.. Fire; floods; robbery)
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

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MAIN PURPOSE OF JOB

To ensure continuous safe patient care and a positive patient experience by coordinating clinical and non-clinical resources and services at night.

KEY RESPONSIBILITY AREAS

• Continuously deliver a quality service to patients in accordance with patient safety standards
• Achieve the clinical quality standards according to policies and procedures
• Ensure the optimal utilisation and competence of staff whose behaviour reflects the organisation’s core values
• Ensure continuation of patient care through effective supervision
• Co-ordinate resources efficiently to enhance safe patient care

REQUIRED EDUCATION

ESSENTIAL EDUCATION: B degree or diploma in nursing

DESIRED EDUCATION:  Relevant Management and leadership qualification

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE:  5 yrs clinical experience as a Professional Nurse

DESIRED EXPERIENCE 2 to 3 yrs management experience at the unit level (SPN/UM)

REQUIRED JOB SKILLS AND KNOWLEDGE

• People Management
• Risk management processes and procedures
• Infection prevention and control (IPC) principles and protocols
• Knowledge of continuous improvement and quality assurance methodologies
• Computer literate (Microsoft Office)
• Nursing functional knowledge
• Relevant nursing legislation
• Human resource processes including employee relations
• Complaint management

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Job Description

The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.

MAIN PURPOSE OF JOB

To deliver optimal support towards processes and procedures in the nursing unit

KEY RESPONSIBILITY AREAS

• Perform administrative duties
• Assist with patient administration related functions
• Control pharmaceutical stock
• Deliver a reception service

Required Education

ESSENTIAL EDUCATION: Grade 12 (with computer literacy subjects or an additional computer literacy certificate)

DESIRED EDUCATION: Reception / Secretarial /Personal Assistant / Administration training

Required Experience

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE: Administrative experience in a healthcare setting

Required Job Skills And Knowledge

• Recordkeeping
• Patient administration system
• Compliment and complaints management
• Data capturing
• Telephone etiquette
• Computer literate (Microsoft Office)
• Stock control processes

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Closing date: 04/12/2022  
Number of positions: 1 
Recruiter name: Tara Lynn Kotze  
Reference number: 31241  
Permanent

MAIN PURPOSE OF JOB

To attend to emergency calls and provide advanced medical care in line with scope of practice.

KEY RESPONSIBILITY AREAS

• Oversee and ensure operational readiness for emergency calls
• Administer patient care in line with scope of practice
• Market and maintain positive public image for ER24
• Provide basic shift  administration services

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Critical Care Assistant (CCA) or National diploma in emergency medical or Diploma Emergency Medical Care.

DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: Newly qualified ALS  with  operational EMS experience 

DESIRED EXPERIENCE: 1 years ALS operational experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literate (Microsoft Office)
• EMS environment
• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• Patient Report Forms
• Proficiency in the English language (written and verbal)
• Application of best practice

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Job Description

The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.

MAIN PURPOSE OF JOB

• To establish, improve and sustain the Patient Safety behaviour, outcomes and culture in the hospital.
• This starts with the identification, reporting and analysis of clinical patient harm events and the use of these findings alongside hospital clinical outcomes and divisional Patient Safety priorities to plan, facilitate and execute improvement work. It includes supporting and capacitating of clinical colleagues to use approved Patient Safety and Quality Improvement methods within daily clinical work to effect Continuous Improvement and better patient outcomes.
• Finally, the role monitors whole-system performance by tracking and mitigating risks to clinical Patient Safety and Regulatory compliance through quality control, audit and assurance activities.

KEY RESPONSIBILITY AREAS

• Identify, report and investigate Patient Safety using systems analysis methodology.
• To lead the MCSA Patient Safety culture at the hospital through Quality Improvement (QI) initiatives and awareness of patient safety risks and mitigation methods.
• Identify training needs in the hospital to enable and build a Patient Safety and Quality Improvement culture
• Manage and oversee clinical audits and accreditations and ensure compliance with Statutory and Regulatory requirements including Medico-Legal investigations.
• To provide support to the hospital regarding Infection Prevention Controls and management in the absence of the Infection Prevention Control Specialist.

Required Education

ESSENTIAL EDUCATION

• Nursing qualification (degree or diploma)

DESIRED EDUCATION

Relevant qualification/ formal short course in patient safety, quality improvement or risk management

Required Experience

ESSENTIAL MINIMUM EXPERIENCE

3 - 5 years working in a hospital environment as a professional healthcare practitioner

Desired Experience

1 - 2 years Patient Safety or Quality Improvement related work, supervision of a small team

Required Job Skills And Knowledge

• Demonstrate sound knowledge of enabling a Patient Safety culture and the models the behavior of a “Just culture”
• Demonstrates sound knowledge in the utilisation of systems related to risk management, e.g. Safety event management system.
• Demonstrates proficiency in interpreting data, understanding variation and using data for Quality Improvement rather than judgement
• Demonstrates proficiency in the conducting of audits to ensure compliance and closing of gaps following audits.
• Proficient in facilitating team sessions in an inclusive, non-punitive manner to understand system contributing factors to Patient Safety events using appropriate tools such as systems analysis or driver diagrams.
• Demonstrates basic knowledge and application of all relevant legislative requirements and accreditation standards
• Demonstrates proficiency in the system analysis and analytical thinking to identify factors contributing to patient harm
• Demonstrates comprehensive knowledge of Quality Improvement initiatives and the implementation thereof based on the Model of Improvement and principles of QI science
• Demonstrates proficiency in the writing of reports and feedback.
• Demonstrates basic computer skills (e.g. MS Office package)
• Demonstrates competence in the classification of adverse events.

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Job Description

The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.

MAIN PURPOSE OF JOB

To ensure that all functions at the hospital are performed in a manner that optimizes patient experience and to be responsible for the marketing of hospital to the public

KEY RESPONSIBILITY AREAS

• Utilise patient experience index data to improve patient experience
• Manage overall patient experience within the hospital
• Manage patient journey campaigns
• Manage key account and stakeholder relations
• Manage and control patient experience finances
• Lead and Manage the people in the Patient Experience Function
• Manage marketing and communication initiatives

Required Education

ESSENTIAL EDUCATION: Grade 12

DESIRED EXPERIENCE: Tertiary qualification in human sciences (Majors in Nursing, Social Work, or Psychology)

Required Experience

ESSENTIAL MINIMUM EXPERIENCE: 5 years’ experience in service-oriented environment/operations

DESIRED EXPERIENCE: Experience in the healthcare and service industry

Required Job Skills And Knowledge

• Knowledge, understanding and application of client satisfaction best practices
• Competent in using Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Knowledge and application of Mediclinic Marketing Strategies, Policies and Procedures
• The utilisation and application of Patient Experience related Administration and Survey Systems (e.g. Press Ganey)
• Understanding of the Mediclinic Patient Journey
• Knowledge and application of Mediclinic Patient Experience Policies and Procedures

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Job Description

The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.

MAIN PURPOSE OF JOB

To attend to emergency calls and provide advanced medical care in line with scope of practice.

KEY RESPONSIBILITY AREAS

• Oversee and ensure operational readiness for emergency calls
• Administer patient care in line with scope of practice
• Market and maintain positive public image for ER24
• Provide basic shift administration services

Required Education

ESSENTIAL EDUCATION: Critical Care Assistant (CCA) or National diploma in emergency medical or Diploma Emergency Medical Care.

DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.

Required Experience

ESSENTIAL MINIMUM EXPERIENCE: Newly qualified ALS with operational EMS experience

DESIRED EXPERIENCE: 1 years ALS operational experience

Required Job Skills And Knowledge

• Computer literate (Microsoft Office)
• EMS environment
• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• Patient Report Forms
• Proficiency in the English language (written and verbal)
• Application of best practice